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Old 04-02-2011, 10:45 AM
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Join Date: Mar 2011
Location: Eastern Canada
Posts: 18
huxtea2 is on a distinguished road
2011 X5 35i M Sport paint chipping - dealer response

Hi guys. Been lurking on this site for a while but this is my first post...

I bought a X5 35i M sport last month and about a week after purchase I started reading posts talking about paint chipping on M Paks and X5M's. I went and checked out my X5 and, sure enough, there were chips on the front of the rear flares, etc.

So, to make a long story short:
- I complained to the dealer, who claimed to have no knowledge of this issue.
- I sent them the links to three different forums on the subject. They then started to cooperate.
- They agreed to touch-up paint the chips, and offered to have a local company come to the dealer and install Avery Dennison Nano Fusion http://www.nano-fusion.net/

This paint protection film is similar to 3M, except supposedly better, and comes with lifetime warranty. Based on a google search, and viewing threads on Porche and Corvette forums I was satisfied that this product would help things.

I brought car to the dealer yesterday (2 hour drive there) and was supposed to pick up today. They just called me. After detailing the car, buffing out the problem areas, and applying touch-up paint, they said it's obvious to them that simply applying the PPF is not going to fix things... the road rash is too bad to simply touch up and cover up. They are sending my X5 to a local body shop to get the problem areas repainted. Once this is done, and the paint is cured, they will apply the PPF. They gave me a X5 35d as a loaner, and offered to drive the two hours to deliver to me when completed.

(Note: I also paid $1,400 to get the entire front of the car done with the PPF, including side mirrors, bumper, headlights, etc. I'll post pics when I get the rig back).

Questions:

- Does anyone know how long it takes for BMW carbon black paint to get cured? They are suggesting a day or two is sufficient. But they also want to get this off the plate ASAP.
- Are there other issues I should be considering here?

Obviously I'm very peeved about the whole ordeal, given the fact I've only had the X5 for a month. I told them yesterday there has been no Joy since picking this vehicle up. Only headaches. (Truthfully I think the vehicle is amazing but all of this has distracted from the good stuff). On the other hand, the dealer does seem to be genuinely trying to resolve things.

Thoughts?
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