X5 on the lift

[kingloose]

Hi

this came to me as a surprise not sure if anyone here have came across anything like this. I have Michelin Tires on the X5 and have a warranty issue that Michelin needs to replace the tires. After finding a Michelin Dealer for the sake of anonymity lets call the place a big chain tire shop. After discussing the issue with a Manager at the front desk he motioned to someone to put the car up on a lift to take a look. I was watching outside the person struggling so i decided to move up closer and see what the issue is. The so called mechanic couldn't figure out how to position the lift under mounting points and when he finally did he almost damaged undercarriage of the car. (good thing i have stopped him in time). My car didn't have Jack support platforms installed and i had NO idea if they are required. Does anyone know if this so called piece of plastic that clips into jack points is required to be installed? (jack support platform). How do other shops / Dealers are able to lift the car without it ? is it the shop that is not capable to service a BMW or limited knowledge of the manager / Mechanic?