N63 Customer Care Package

[FL02X5Guy]

Hello all,

So I was here long ago with my first 02 3.0 and this place was a wealth of knowledge. After a hiatus of a number of years I have returned to the fold with my acquisiton of a 2012 e70 n63 in November of 2014.

Well, anxious to get my new pride and joy up to speed I schedule a maintenance visit with my local dealer (still full warranty @ 38,xxx mi). To my suprise I am told that they will need to keep it for the better part of a week for some vague service bulletin. I really thought it was strange they would need that much time with it, but whatever I will just drive the loaner.

Fast forward to the day of the appointment when I am dropping it off, and the guy doing the paperwork (John) starts telling me about the "service". It seemed the more questions I asked the more he started to squirm. I left the dealership, immediately started digging and found the "customer care package" service bulletin. So at this point I'm thinking to myself that it will all be good and they will just swap the battery and maybe the injectors and it will be fine.

Not so much. John calls me that evening and has the sad news that while inspecting the timing chain they found that it had streched and would need to be replaced as well as performing all of the other items on the bulletin. This requires them to keep it 2-3 weeks as the timing chain replacement involves "pretty much the removal of the engine".

So now I understand it has to be done, but my factory warranty runs out in ~10000 miles and I'm not really confident that this won't happen again when I get to 80k. It seems like BMW should offer some kind of extended warranty or something right? I mean this is some major work.

Has anyone else had the timing chain "streched" issue or dealt with any major problems that have come of the "customer care package"? If so, how did your dealer handle it, and how is your car now that it has been done?

On a side note, I asked about the platinum/100k extended warranty and was quoted $4800. I thought it sounded high compared to what I have seen.