My experience with BSW!

[Essam Khafagi]

Originally Posted by Halston Pitman

I am sorry that I missed this thread up to this point.

1. I will go take photos of the packaging and the damage if necessary. I do not know if everyone has seen our midranges but the inner dust cap is a cone and they are dented in. They were floating inside the packages. The other drivers have solder that dripped

2. Our international and US returns outlines are sent with the RMA and include all the details and everything necessary. I do apologize that the boxes were thrown away, while they are not worth 200 dollars they are designed to properly hold the speakers during transit. As you said they arrived perfectly safe to you but were damaged on the way back.

Lee is the shipping manager here and he handles this directly for returns/exchanges/refunds so I cannot comment on the fact that you requested photos and he never responded or sent them. That is on his shoulders but as the General Manager I will talk with him. Since Zach agreed, and he is new but I cannot fault him for it, I will discuss with him on the original packaging. I will work something out here to get you a better refund than 200 dollars.

Will report back in just a bit. Going to take photos now so that the forum can see what was received and the damage to the drivers.

As some have said that have dealt with me directly I do my best to server this forum and my customers directly. I don't know if I have helped someone directly on this particular forum but my voicemail says if something is urgent and we are closed please call my cell phone at reasonable hours. I have assisted with installs and customer service issues via my personal cell phone way outside business hours including weekends. I pride myself in customer service and I do apologize that this situation had to result in a forum post.

Will report back. Not going to try and take pictures to 'prove you wrong' and 'win'. Just want you to have the photos.

Let me talk with Lee and Zach about the refund and what we can do.

Thank you Halston for your professional reply. I will be waiting for your feedback.

Essam