Why American car companies suck
 

With the advise of PersonaNonGrata, I decided to convince my brother that we should test drive a Cadillac CTSV. For the last few days we had been testing:
Mercedes E63 AMG
BMW M5
Cayenne GTS
and today we called for a CTSV test drive.

Here is the review I posted about my local Cadillac dealer on Yelp for your enjoyment:

WINNER of the ASSHAT of the month award... FELIX CHEVROLET CADILLAC.

Talk about a bunch of scumbags...

Lets first start with a picture of their sales department:
"Hi, do you have a Cadillac CTSV that we can test drive"
"We had four, just sold one, now we have 3"
"Great, we'll be there in 5 minutes for a test drive"
"Sorry, we can't allow a test drive until after you have paid for the vehicle."

--- You A*holes. You Suck. We were test driving $100,000 Mercedes E63 AMG's yesterday, BMW M5's the day before, but we can't test drive the Cadillac CTSV ???? What do we need a mustache and a pedophile license to test drive a cadillac? Or do we need to agree to the financial terms of a vehicle that might be a huge POS?

So we called the manager. His name is JOSE. Or maybe we should call him, JOSE"no". Cause even that ASSHAT wouldn't agree to allowing us to test drive the vehicle without first negotiating the terms of the purchase..

-- Now for those of you that don't understand much about car purchase, lease situations, let me be the first to tell you, this is the clearest way a dealership can try to rip you off. It's the perverbal equivalent of going to buy a house and the seller asks you, HOW MUCH CAN YOU AFFORD TO PAY FOR IT? - cause that will be our sale price, assuming it's more than what I was going to ask.

I hope those mustache wearing, pedophile enticing, Cadillac douche's get what they deserve, a trip to the unemployment line..

YOU SUCK FELIX..... And I hope everyone knows it.

The company doesn't suck, but. The dealer sure does.

B....I'm gonna go out on the limb and say your brother won't be getting a lac. Damn, talk about service.....Phil

Customer Service should start with the top and work it's way down. They should be begging people to get in the car and take a test drive, just to show the world how great it is.

Merc, BMW, Audi, etc. they love to have people test drive their cars. Even when the M5/M6/X6. etc. was brand new, no problem.. toss the keys, lets go.

Two Cadillac dealers today told us the same thing, no agreement, no test drive.

That is not bad customer service on the part of the dealer.. And if I was GM and I heard about crap like that happening on the ground level, I would be kicking some serious ass...

TWO DEALERS... Cadillac can go F* itself.

So is BMW now responsible for BMWNA? Because to date they haven't cared.

Excuse me for being dumb as a rock, But is this some
sort of joke? :confused: I'm almost tempted to go and
test drive one just to see what happens.:(

Cadillac is suppose to be the flagship brand for GM. If this is how the flagships treats customers, then GM deserves to go under and reorganize....Phil

BMW isn't asking for billions of dollars of bail out money from the US Taxpayer.

No Sh*t......we shouldn't give them another damn dime......Phil

Bad service and a subpar product don't mix. BMW might have some service issues from time to time, but when you get behind the wheel, you soon forget about the clown you may have encountered along the way.....Phil