For the most part this has been a good discussion. However, everyone seems to be missing the point. Essam claims he sent the speakers back in good condition. BSW says they arrived damaged. So therefore Essam must file a claim with the shipper. To do this, Essam has to show proof of damage to shipper. How can he do it if he:
1. Does not have possession of the speakers
2. Can't actually prove it since he himself has not witness the damage?

should check with the companies he works with then.

Sort of..he is disputing the reimbursement amount. Unless he took pictures as he shipped them, he can't prove he shipped them correctly considering they were not in the original packaging...hence..the original packaging return clause. Again, since he decided to deviate from the warranty, it is his job...not BSW's to show what he believes happened.

By the way, I plan on purchasing these speakers from BSW. I have read plenty of threads here on them. The problem with most threads is posters say things like "the upgrade is much better than OEM!" or "this sounds really good!". The problem here is that these terms are not very descriptive. You have to keep digging and reading to find out how they actually sound. If you do, you will find that many here say it makes the music sound "brighter". Which I interpret to mean it boosts highs and vocals. I am not concerned about this because I do have the subwoofer system (which I plan to upgrade as well with the JL Audio subwoofer).

I am on the same page as you when it comes to returning items in the original packaging. However I'll bet most of us do not take pictures of items we return. Don't you think it would be good if BSW would help with his claim by just sending a picture of the damage? Surely that is not asking too much. Let's see here, pull out a digital camera, take a few pictures, email them, done, in 5 minutes. This should not be a big deal.

With all that said, I agree that BSW does not have to do anything here at all. I guess we are all at the mercy of any company when we return an item in the mail. Of course, if you think you are getting ripped off, then you get a lawyer and sue.

This summerizes everything.. Thank you very much sir!

Especially when you void the return policy and still expect something back :) This would be a different story if he ONE didn't use superglue instead of silicone and TWO returned them in the original box per the return policy.

Wagner you keep addressing half the issue, are you a politician? :D

Trying to get a full refund from BSW is not realistic here since he did not follow stated policy, even if the package is a plain white box. There is nothing to discuss on this point, let's move on.

Trying to file a claim against the shipping company is another story. I used to work at UPS as a loader and on every trunk load there were a few packages that were obviously damaged. Essam is not at fault for this damage and neither is BSW. However Essam cannot make a claim without BSW's help.

So Essam what do you plan on doing? If you are refusing their offer then maybe you should have them send the speakers back to you so you can make the claim yourself against the shipping company. If it turns out that the damage was a bit exaggerated then you could sell the speakers on the open market. I think you have to realize you will not be getting all your money back on this one.

Neh..he isn't accepting fact. He voided the return policy, that alone warrants NO refund. He should be happy they offered anything. No part of the thread was "how do I file claim with a shipping agent" :rofl: I guess you could try to make that the thread.

And they are under no obligation to send the speakers back to him for a claim :rofl:

a quote from BSW website

"We believe in our products - so we guarantee it.
Our products will make you happy. We're so sure we offer a 30 day period to enjoy your new setup. If you're not happy, we’ll give you a full refund."

I've never heard of the "if it's not in the original package" when returned to us we will not give you a full refund, as long as you have a receipt for payment is the main thing, however I accept that it may be common practice in America. I would hate it as I often return my clothes to Harvey Nicholls but never in their plastic bag as often I will have thrown it out.:dunno:

Only the original poster will know how well he packaged the speakers.

I would have thought that BSW could do the decent thing and take photos of the damage surely not to much to ask of them:dunno: