I got a rather quick response from Foxwell. I wrote a complaint to them through Ebay (where I bought the unit directly from Foxwell). They wanted to know what I was trying to do, my VIN and if I had updated my scanner. I replied to thier questions this morning. We'll see what comes next.

They also sent a link to a youtube on how to update the scanner. YouTube says "video unavailable".

[emoji38]video unavailable

I love my Foxwell NT-510 but after the window vs. washer debacle I can only hope that YouTube doesn't turn on my wipers.

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LOL, me too. They sent me a second link (below) which does work. Thankfully it has no sound as it appears mostly in Chinese... But it does show you the basics on updating your 510. I will attempt to update mine in a few minutes and see if they have an update for it. When I got it back in december it had the most recent update.

https://www.youtube.com/watch?v=NO1_PX9cTwE

On a personal note; if EOD is what you do, all I can say is :yikes:. Thank You.

Yeah EOD is my gig (since 1990) but to be honest you do stay with it for the fun and the fact that I've never gone to a job interview and heard...

"Well you're good at blowing things up and shooting people. How does a management position sound?"

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I'll second the HUGE thanks to EODguy! Seriously, thank you for what you do for us.

Muleears, thanks for checking and reporting back. I emailed the person I bought it from as well and he said "I'll give you your money back, I don't have access to that car so I have no way to test it". I don't want my money back, it's a very useful tool for the things it does work on properly, so that doesn't solve anything for me.

I have updated everything, I did that prior to this thread so unfortunately, the update isn't going to fix anything. I still haven't heard anything from the support ticket with Foxwell directly.

Right now I'm installing an update (V8.70) that is dated the first week of Jan. 2019. Hopefully that will have a fix. If not it may go back to foxwell, although I don't know what I'd get for the price elsewhere that has the same functionality.

Thank you but, totally unnecessary I can still count to 21 and so far it's the only job that lets me make things go boom and the cops don't show up. [emoji38]

As for the Foxwell I wonder if it's just got a redundant line of code that was misnamed?

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I've thought about trying to open up the code and see if I can find the issue. I don't know what it's programmed in but I might take a look and see if it's anything logical that we can figure out.

I emailed the Sales email on Foxwell's site and asked them if anyone actually monitors the Support Tickets. Within 2 minutes I had a reply from the Sales group asking me to describe the problem I was having. I emailed them back so we'll see what they say. I'm guessing they all went home for the day after that email was sent.

I finished the update (that was released the first week of this month). Took it out to the X and plugged it in..... Guess what, I got the same result again. No wipers only window.... I have emailed Foxwell again with my result, told them I wanted to be able to trust thier tool but can't. I asked if I could trade it in on a unit that didn't have this problem! I am at a loss, I don't know what to do. I cannot program it properly so I guess I'll just wait and see what shakes out.

Got an email from Foxwell this morning that said they have an engineer looking at it today. He was going to hook it to an actual BMW they have access to and try and replicate the issue. They said they'd be working on it today but it might take a little time to correct and they'd send me a reply today or tomorrow.

We'll see! That's better than nothing.