Any Foxwell gurus on here?
 

I just received the NT530 scanner, and it is missing the BMW software, and after going through all of the steps in the manuals, FoxAssist will not load updates or software to the scanner. Just wondering if it is me, or is Foxwell having some sort of outage.

I have heard of some difficulty loading software on the NT530 and having difficultly with tech support. I have not heard any solutions other than tech support.

Also, the FoxAssist software doesn't recognize my password when I run it each time. I have to go through the FORGET PASSWORD process everytime I open the application.

Sent from my moto g(7) optimo (XT1952DL) using Tapatalk

I have 3 NT 520 Pros for different cars of mine. All these notes work for that, which is a little older than your 530. In general, all the support stuff from Foxwell is unreliable due mainly to language incomprehension.

serial number is printed on the back of the unit.
to see password: power on unit (USB or OBDII). on main screen, "setup." "about"

Either from the scanner, or by connecting it via USB and looking at the SN.txt file,
N5B18121********* (I starred my SN + Password out here - it is a single string with the SN and Password, with no space or anything in between) is the only thing in that file.
The screen says:
Product Serial Number: N5B181******
Register Password: 6D****
That serial number is also on the back of the unit.
The password should be recoverable via the login.

I registered myself at foxwelltech.com as username [my email address], choosing my own login password (different vs. the Foxwell unit's password)

Using my username, if I'm at foxwelltech.com, to get to the "Member Center" click on that userid in the upper right of the page.

Register Product - enter SN and Password. (for the unit, not for your login)
Confirms (as of 3/15/2019)
BMW V11.29, released 1/30/2019, and that this is the Latest.
OBDII V6.23, released 1/30/2019, and that this is the Latest.
OS-SOFTWARE V5.50, released 5/6/2018, and that this is the Latest.
UPDATETOOLS V8.71, released 1/24/2019, and that this is the Latest.

Updating the software:
Documentation is terrible. Best to ignore EVERYTHING, including realizing that most of what is written by the application is written by someone who does not understand English.
On a PC, run the FoxScanner V8.73 software. It is possible to launch that from the website.
Connect the foxwell scanner to the PC using a mini-USB cable.
The foxwell will get power from that, and boot up.
Select "Update" from the Application screen (first screen following boot-up) on the scanner, Enter
The FoxScanner application on the PC will now come alive, showing anything that is eligible for updating. For example, it will show the BMW software and the OBD software in black font at the top of a list, with both those items automatically check-marked for updating. All other auto brands will be listed below those, in gray font, not updatable.
Click update. Ignore most of the progress info and instructions since they are wrong.
^^^ That should update the Foxwell. After that, BMW and OBDII will no longer show up on the list in FoxScanner; the only options there will be grayed out, unchecked other brands, AstonMartin, Benz, Chrysler, ...
It looks like the update software is readable on the F: drive, which is the actual SD card in the scanner. The SD card can also be read directly using a microSD adapter.

When connected, and going to disconnect, Windows shows the connected device as: ATMEL AT91 MSD, with USB Drive F: shown grayed out as an apparent sub-device

Updated BMW on 6/27/21.
F:\Scan\OBDII\version.txt said v6.23 (file dated 6/27/2021)
F:\Scan\Bmw\version.txt said v11.30 (file dated 6/27/2021; release date on website shown as Oct 26, 2019)
F:\Scan\Version.txt said v5.50 (file dated 10/19/2018)
F:\SN.txt said N5B18121************ (file dated 1/14/2008)
(SN with password appended)

I am at the mercy of tech support I think. I was able to register it earlier in FoxAssist, so now I can't register the scanner in FoxScanner. It says serial number error in FoxScanner when I try to register my scanner to start updates.

Where did you buy your unit? Yours came without vehicle software at all?

The 530 has to use Foxassist. The older units use Foxscanner afaik. I had to download Foxassist and register a new account on another Foxwell site. There are 2 different Foxeell websites associated with the older scanners vs the 530. Dumb setup, but did eventually work once I figured that out.

I bought it direct from Foxwell. I have FoxAssist but the part that is supposed to be the link to the software updates and upgrades is a dead link. It opens a blank page.

Sent from my moto g(7) optimo (XT1952DL) using Tapatalk

Allright. Went ahead and connected mine (update available already) to test it out. Works for me so their servers are up.

So, when you log into FoxAssist you have everything blanked out. That's normal. If you have NOT activated your unit, do so following this: https://www.foxwelltool.com/service/...2019.7.31.html.

Basically it's the below.

1. Log in to Fox Assist
2. Connect your NT530. Wait for it to boot.
3. Now on the 530 navigate to "Update." The PC will detect a new USB device and FoxAssist will now fill in your serial number.
4. Click "Activate," you will get a success message
5. Click "Download" in FoxAssist and follow the above guide.

If you get an error message, you'll probably have to contact Foxwell, though I doubt you will. I got one (purchased on Ebay) and had to contact my retailer as they had registered the unit to themselves and downloaded the BMW software prior to shipping. They contacted Foxwell and released the serial number so I could register to my account.

https://www.foxwelltech.us
 

I've saved my link and password (to Foxwell support) in my Google browser, so I wouldn't lose them. The above web link is where I updated my GM programming (already on the NT510 Elite when I bought it) and later bought the BMW programming; I've just opened it and copied/pasted it here. I see 2+ pages of vehicle programs listed there, that I could download if I need to. So, it is definitely working.

At first, after I had just received my 510, I had trouble getting into the website: I tried several times, using different passwords and combinations before giving up, stuck in a loop. Feeling defeated, I e-mailed them to try and sort it out for me, but after I tried some more, somehow it finally let me in (for the first time) for registration and updates.

I received an e-mail from them the next day, and I said never mind. I don't know what I did, right or wrong, but since I was in, I made sure to save the username & latest password in the Google password manager. I periodically sign-in, just to see if my username/password still works, and to check for later versions of the downloads.

If you're able to register and log-in, then click on your username on the top right to get to the Member Center https://www.foxwelltech.us/member#/user-member page; once there, you'll see a menu on the left. New programming is listed under Software Renewal Package https://www.foxwelltech.us/member#/soft-sales-packages (I'm thinking about getting Chrysler programming, to help out a friend). Be sure to save your username & password!

Here is what I see when I hook up the 530 to the PC, and click update on the 530. It already has the serial number on here, but there is no activate option anywhere.