Epilogue - 100 Ata-Boys For BMW
 

Today, as a final part of my creating this thread of praise and accolades, I dropped in on Service Manager Peter Wiles at BMW of Houston North and gave him a complete printout of this entire thread for his information and use in reinforcing the positive Customer service I received (with copies to his reports and the tech rep).

Peter told me that SHORTLY after I created this thread BMW NA contacted them advising them of this thread and giving them praise and accolades for their handling of the matter.

Obviously, BMW NA monitors this and other BMW web sites closely, and hopefully has come to the realization that too much negative press is counterproductive to their elite brand. I would hope that their “boiler plate” responses to threads of Customers in distress will in the future result in more interactive help so that their reputation of being ineffectual in matters of Customer service could be considered just old history.

It would be good if BMW NA would formally acknowledge this thread on both “http://www.xoutpost.com/” and “http://bimmer.roadfly.com/bmw/forums/e53/” where I have posted it so that, just as I have written about my positive experience to express my appreciation, to their benefit, they could show their appreciation of my having written it.

AAAAhhhhh

there IS good in the world... and people who understand the customer viewpoint without becoming jaded.

WELL DONE to you for taking the time to compliment the dealer