Quick question about lost pixels
 

Is this " http://www.xoutpost.com/articles/x3/e...r-problem.html "

The fix for this?

http://shinerbock.com/dash.jpg

Yes. But before attempting to this you should check with your dealer to see if they will cover it. Even if out of warranty, BMW is replacing these if asked to do so because of the pervasive nature of the problem.

I will call them tomorrow, thanks for the heads up.

:)

BMW Cluster Replacement
 

This has been posted all over, but here's the info you need... BMWNA has a goodwill replacement policy in place for the 5/7 series (includes the x5).... I recently had this done for my out of warranty '02 X5. In my case, about 50% of my pixels in the odometer were dead.. I paid for the the 1 hr labor charge, but the cluster was covered by BMWNA under this replacement plan. I've heard of some dealers charging 1/2hr, but this varies.... they take out the old cluster and pop in and reprogram a new one.

"Have the following information ready when you call BMWNA (details for that follow), which you'll also fax or email to them, as well.

Year and model of vehicle
Vehicle mileage
VIN number
Name, address and phone number of the registered owner
Name of your nearest/preferred dealer
Description of the defective unit (e.g., "Instrument cluster pixels" and/or "MID pixels", etc.)

Then contact BMWNA at:

Leonora Vlaovich
BMW North America (BMWNA)
201-573-7742
201-930-8362 fax
leonora.vlaovich "at" bmwna.com"

Leonora is the coordinator for this program. A rep will be assigned to your case who will work with your local dealer to get this fixed. In my case I received a call in the next day or two from a nice rep at BMWNA...

Good luck.

Thanks for the info. I took my X to the BMW dealer to do a vehicle inspection before I bought it from a used car dealer. They quote me $650 to fix it!! I will definately get in touch with Leonora. Rob

Ya great info!!! Sorry about the re-post but I did do a search on it. Guess I was just searching for the wrong words.

Good to have it re-posted.

Admins might want to make a main page link with that info :)

Just a suggestion :thumbup:

I went ahead and tried this since I like to play around and fix broken things myself. It worked :) Not 100% so I will remove and give it a few more sprays to try and get that one last line back.

This site really amazes me on how much info it provides. I am sure it has saved me a ton of time already in just looking things up. I am sure it will save me time in the future.

Thanks to all who contribute :thumbup:

:iagree: This site blows me away evrytime I have an issue I find the answers on here. I actually got a call from BMW today about replacing my cluster for free even though it's out of warranty, How can you beat that service. I have to call her back tomorrow to finish the details:thumbup:

Heard great reviews!
 

Heard great reviews of people who have gotten them repaired at www.vdorepair.com. Apparently it lasts much longer, and is actually brighter. Just my 2 cents.

Also look into VDORepair (dotcom). They will use better parts for $199.

my cluster and mid are really messed up as well.
Is the info above still valid? cause there's no bmwna.com anymore. I did a search on google and it's bmwusa.com as the official BMW North America.

btw I'm located in Canada, could there be a different number/personel?

Try www.bmw.ca if i am close.

I just called them up, they said bmw canada have not issued a recall for the cluster + mid. so i'm SOL.

im hopign to get a reply from Leonora Vlaovich at bmwna.com, but chances are slim because bmwna.com no longer work.

http://www.xoutpost.com/x5-e53-forum/...=pixels+canada

Check this out too.

i guess warranty-expired canadians are not valid to get these replaced by the dealer.

http://www.vdorepair.com/
See this too.

Here is the contact info for Canada

[email protected]

Stephanie Roy-Lavallee


Good luck to all with them. I have emailed them 4 times and have gotten nowhere. I have gotten replies but it has been a bunch of BS.

Has anyone contacted BMW about this recently? I tried the email for Lenora Vlaovich and the phone number. Neither were good.

If anyone knows how to contct BMW regarding this please let me know.....

All this is no good now?


This has been posted all over, but here's the info you need... BMWNA has a goodwill replacement policy in place for the 5/7 series (includes the x5).... I recently had this done for my out of warranty '02 X5. In my case, about 50% of my pixels in the odometer were dead.. I paid for the the 1 hr labor charge, but the cluster was covered by BMWNA under this replacement plan. I've heard of some dealers charging 1/2hr, but this varies.... they take out the old cluster and pop in and reprogram a new one.

"Have the following information ready when you call BMWNA (details for that follow), which you'll also fax or email to them, as well.

Year and model of vehicle
Vehicle mileage
VIN number
Name, address and phone number of the registered owner
Name of your nearest/preferred dealer
Description of the defective unit (e.g., "Instrument cluster pixels" and/or "MID pixels", etc.)

Then contact BMWNA at:

Leonora Vlaovich
BMW North America (BMWNA)
201-573-7742
201-930-8362 fax
leonora.vlaovich "at" bmwna.com"

Leonora is the coordinator for this program. A rep will be assigned to your case who will work with your local dealer to get this fixed. In my case I received a call in the next day or two from a nice rep at BMWNA...

Good luck.

Here you go...just look up ;)

Like I said. I tried the number for Lenora Vlaovich and her email. The number had no answer and the email was returned undeliverable.

Now. If anyone has current contact information it would be helpful. I have an email into BMW NA inquiring about the repair. I will post whatever information I receive.

oops...maybe i should look up !ouch:

:rofl::rofl::rofl:

We posted at the same time. I tried the numbers also without
success.

I had my x5 in today at the dealers with pixel problems, hoping to get it replaced fairly cheaply, but to my amazment they quoted me £480 and that was with the" good will discount". looks like i will be taking the cluster out and giving the contacts a clean.

I need to do this as well but my question is does it create any rattles after you crack open the instrument cluster? Has anyone had a problem with this? There is nothing more annoying than a rattle in the dash.
Thanks!

i think most of us bought rings from barvarian motor werks off of ebay. they are slightly (ever so slightly) larger than the circle you snap it onto. they fit very snug and there will be no rattle. the cluster itself is ony separated into two parts. there is nothing that should make your cluster rattle after installation.

Thanks for the quick reply! Should I take the aftermarket rings to the stealer or is that going to have to be my gig?

I doubt the dealership will install it for you. It's a very simple install. Long story short:

remove two screws to take out cluster...remove three connectors
turn five 'knobs'
open and push the rings in.

:thumbup:

Thanks! I am off to ebay now to try and find a deal.

Well I went on the BMW USA website and sent them an email. They responded asking for all of my pertinent X5 info. They are supposed to be contacting me. I will let you guys know what the outcome is.

I am impressed with BMW. They are pretty good to us owners even if your X5 is out of warranty. I emailed BMW NA off of their website yesterday. I received a call today from a nice guy from corporate. He assured me they would be able to extend some "goodwill". He said either he would call back or my local dealer would.

Another reason I am glad I have a BWM!!!!

I too had the problem of dead pixels and I sent an email to Lenora at BMW NA. Within two days, I received a phone call from BMW NA extending the goodwill offer to me, including no cost for the labor. I simply made an appt. with my dealer and got it replaced. One thing I would say though, is that if you have guage rings you installed, you will need to advise them up front to have them remove before the old cluster is discarded. However, they may choose not to replace the rings in the cluster, but return them to you instead.....depending on the technician that works on your X. All in all, the response and service was excellent.

Hi, my X5 3.0 also have the pixel short and missed at Hong Kong over two year. I call my dealer and they said due to the warrenty expired & they need to charge around US$2000 including part and labour. I found this forum and I hope I can do this at Hong Kong.

Would you please let me know the email address of Lenora? And can you let me have the reply from BMW?

I think this problem and the "Rain sensor bubble" are the manufacturer's defect on everywhere espeacilly the car before X3 born. But in Hong Kong, they do not undertake those problem and need us to pay.http://www.xoutpost.com/images/icons/icon8.gif I found some car owner at Canada or other countries have same condition, can we sent the letter together to force BMW to face the problem?