I got my cluster replaced a month ago on my '01. I see that some people are saying they can't get ahold of Leonora, she emailed me back the next day and I had someone else from BMWNA call me two or three days later. Had the cluster replaced at the dealer for $90 in labor. :thumbup:

And hey, dylandog, BMWNA is paying 100%for the part, not just half. If your dealer is telling you otherwise, they are either misinformed or trying to pull one over on you.

You guys are lucky. For my 02 X5 BMW GB offered nothing except an appointment at the local stealer so I could pay full price for the cluster and labour. The nice lady did say the new cluster comes with 12 months waranty!!!

I too had my cluster replaced 2 weeks ago on my 01. I had to pay 25% of the cluster and .5 hr. labor. total with tax was 235.85. Not bad, they wanted 625.00 plus labor!!! Forget about that!!!! Leonora never called me I just sent her an email, she had this Robert Murphy guy call me, he was very nice. Talked to my SA and took care of everything...

Pixel Problem Fixed
 

Hello,
I just had my 2002 X5 with 56k miles fixed for free completely. I read up on the BMW boards about Leonora from BMW NA and I gave it a shot. Within a week of contacting her I had my BMW fixed completely for free. 100% covered.
This is why I drive BMWs.:thumbup:

I am still waiting for her to contact me about my transmission leak, I sent an email last Friday and called today.

Called again today, still not available. That direct number for her is incorrect by the way. I guess I will just open up my case with a representative if I can't get in touch with her :(

Hi, my X5 3.0 also have the pixel short and missed at Hong Kong over two year. I call my dealer and they said due to the warrenty expired & they need to charge around US$2000 including part and labour. I found this forum and I hope I can do this at Hong Kong.

Would you please let me know the email address of Lenora? And can you let me have the reply from BMW?

I think this problem and the "Rain sensor bubble" are the manufacturer's defect on everywhere espeacilly the car before X3 born. But in Hong Kong, they do not undertake those problem and need us to pay.http://www.xoutpost.com/images/icons/icon8.gif I found some car owner at Canada or other countries have same condition, can we sent the letter together to force BMW to face the problems?

It's weird that some dealers charge nothing and some charge hundreds? What gives?

Money grubbing stealers that are too lazy to verify that BMWNA covers this problem.