Umnitza - Projector 53
 

Hi all,

Some of you might have read from here (post #14) my recent experience with Umnitza...

A quick run thru of what happened so far:
1) Aug 16 - I bought their P53 headlights; full option with Xenon and matching bulb.. etc
2) Aug 29 - I got the a pair headlights that looked completely different; the same crap this one from the other post:
Attachment 27803

3) quality are of badly made and poorly put together; and it started to fog / get water condensation problem after only a couple of days:
Attachment 27800

4) then the supposely super cool looking Angel Eye started to drop off:
Attachment 27802

5) and on top of all those, these headlights are uncorrected / wrong light pattern for the right-hand drive market, which I had specially specified:
Attachment 27801

6) Sep 6 - they agreed to send me the replacement that are exactly what I had ordered from their web site
Attachment 27804

7) Sep 16 - they said replacement lights that they had ordered were broken, so that they are waiting for parts; delay for a week
8) Sep 24 - now they said "Lights are actually having to be shipped from YOUR area – well, Taiwan, the local area did not have any lights that were RHD compatible. This turned into a fiasco. Please be patient, we’ll get it for you."
9) Sep 27 - now they said "team in Europe to get me a Euro one, it will be 2 weeks, I will take care of you. Do not worry"
10) Oct 7 - now they said "Sadly, I don’t yet have one. I’m waiting for my local supplier to get them to me, but they are very slow."
11) Oct 9 - "Very very frustrated. The product we were supposed to receive is stuck on a DOT/NHTSA customs hold and may be stuck for another week, I’m looking at another source NOW."
12) Oct 15 -"Having a unit sent here for Friday delivery. Once done, we’ll get you taken care of and I’ll show you photos prior to shipment."
13) Oct 16 - and finally "Got the lights today. So this is very promising."

However, they are now asking me to pay a deposit of US$400 to send these replacement lights to me (I will return them the original crappy lights after I swap the lights out). But after 2 months of frustrating experience with them and all the ding-dong-ding-dong, I'm loosing my patient and not sure if I should trust these guys any more.

Question:
1) Is it normal that I have to put in a deposit for something that the supplier needs to make good for? It doesn't make sense to me.
2) I paid US$800 for these lights + international shipping... and Unmitza is asking me to ask his other customers to see if I should put in the US$400 deposit in order to have them send me the replacment, that they claim to have and ready to be sent out.

Any help / advice will be greatly appreciated and thanks in advance.

(tag: angel eyes, headlight, projector 53, umnitza, xenon)

Personally I would tell them to go fry ice!!!!

I am so sorry to hear all that you have been through! I wish you a quick and speedy solution to this problem...

I only wish that you would have read some threads into www.customangeleyes.com

for $300.00 more you could have had the best aftermarket solution and they would have been installed and looking good by now! Hopefully Umnitza....does the right thing and takes care of you!!

I don't find it normal that you should have to put in a deposit.....in "Good Faith" based on the terrible solution that they sent you they should not be asking any questions and shipping you what you want asap or refunding you alllllllll of your money!! It sounds like all the excuses along the way right down your list have all been BS.....this one bad experience that you have posted will reflect on what individuals will buy from them.....man that fogged up photo looks horrible.....Best of luck in getting this resolved!!

Here is what Daves Solution at Custom Angeleyes looks like for a few hundred more!

http://i42.photobucket.com/albums/e3...1/X5-Rich2.jpg
http://i42.photobucket.com/albums/e3...1/X5-Rich3.jpg

Hey guys, wow what a story.
I'm currently dealing with Umnitza myself in trying to buy interior LED kit and Electro Polish Bulbs for side repeaters. I wont go into detail as yet but it's been a drawn out experience thus far of 12 days.
One of my biggest issues is the time difference and I'm forever working out what the time is at their office. I seem to lose a day each time we communicate. I realise that that is not their fault, but one would think that they would make an effort to finalise my order and let me move forward.
Hopefully my outcome will be all good :confused: I will post end result

out of curiosity do you have a link to the products you ordered?

Hi 911, yes I do.
Try http://www.umnitza.com/product_info....ce75419323e6a8 this is the page for the int LED kit. Disregard the total price mentioned as our X5 price is $70.00US with a $10 disc for X5world members.

The side repeater Electro Polish Bulbs are here http://www.umnitza.com/product_info....oducts_id=1188
As I have already asked the question about the fact that BMW X5's are not on this page just make your order : Titanium Amber Blink 194 (2 for $19).

PS: I have read in detail www.customangeleyes.com and am impressed. My only concern is that I, like simon have a RH drive car.

Good luck :thumbup:

Hi richirich,
I did check out Custom Angel Eyes before, but the photos on the site didn't look right (the AE rings are a lot smaller than the diameter of the lights). Did you have to send them the headlights? Mouth starts drooling EVERY time I look at your rims!

Hi X Foomph,
Being in Hong Kong, I face the same "time zone" issue. And for the Titanium light bulbs, you might want to look at www.Bimmian.com as well. I got those for my X3 before and their service was pretty good.

Just like I said before...I will not buy from these guys...ever..Its not worth the nonsense that simon has gone through. I mean 2 months of this crap? And then they want him to deposit money? They should freakin give him a discount!!! Not ask for a freaking deposit. The balls on these people...

Simon, tell them to F*#k off with that deposit garbage and tell them to ship you your product...NOW...

If they can't handle ordering products from outside vendors..then its real simple..Stop advertising for the product. They obviously can't handle it..In no way shape or form should the customer be placed in this position and ask for a security deposit when they first tried to send him a false product that WAS NOT the advertised product. Then only after the customer complained do they advise him of what actually happened and why he recieved an inferior product..This is total bullshit...

The AE rings were annoying on the custom angel eye site, but they changed it!!

And simoncpw, about that deposit they are asking for, I think they are crazy. Try as much as possible not to do it. Ask for a full refund. If they say no, call your credit card company and show them the pictures advertised and show them what was sent. Then they will instruct you to ship back the old ones and then they should remove the charge from your credit card. (basically file a dispute). That way you can end your misery with umnitza. However if you want the new headlights they have, try not to pay the deposit. If you do, make sure its on a credit card just incase they decide to keep it. Once again, goodluck. I hope people learn not to deal with umnitza. And maybe they will get what they deserve, and go out of business :D

Thank, primetime and mtX5.

So the request for this "security deposit" thingy is not "normal" for this case, right?

no because they already charged you for the product. they are replacing a defective product. they are not sending you anything 'extra'. they should provide you with packaging so you can send back the old ones when you get the new ones.

and if there is anyone who needs a security deposit it is you just incase they rip you off again.

Isnt Umnitza a board sponser, hmmm. I would like to see them shine in a little by now, com'on guys you must be on the board reguraly????

These guys along with bavtoys.com are total crooks.

I was completely ripped $260 on defective xenon bulbs and an hid kit.

here is his user profile.. send him a PM http://www.xoutpost.com/members/2024/umnitza.html

seems everyone has an umnitza story :/

No, they are not a sponsor.

No Story with me..just the look of their solution turned me off, then after reading what Simon has been though....I would not go near these guys with a 10 foot pole...

There are so many choices for X5 mods.....

www.customangeleyes.com
www.angelibrite.com
www.bimmian.com
www.jlevisw.com

.....just to name a few!! :)

then of course lovely ebay for odds and ends!

RR:thumbup:

I'm sure he'll chime in here the next day or so, and come up with some elaborate explanation as to what happened and why anyone who isn't smoking crack should still buy or consider buying from umnitza...:loco:

:rofl: :rofl: I wish there was a way to warm people about ordering stuff from these guys.

:rofl: :rofl: Krunk...I think we aredoing just that right now!!! :rofl: :rofl:

RR:thumbup:

yup, lets make it a sticky

TRASH. For that price, you should have had a custom set made be ACC style using used OEM lights..

So sorry man, I went through that same crap on some AE headlights for my dad's Denali. It was terrible.

Instead of spending time trying to help customers we have to deal with forum "chatter" for what is a simple exchange.

We had hoped to do right by the customer in sending him a better product than the one on the site. It turned out badly, so now we have a long drawn out drama.

We had to wait for a product to come in that was suitable to the customer's needs, that took longer than expected as there were a few problems.

Not only have we been in communication with the customer throughout the process but we have also been trying our best to get things right for the customer as we always do.

We made a mistake in sending him the product we thought would be more suitable, it wasn't. Now, we have a suitable product - photos will be taken of the actual product tomorrow - before sending.

It is standard procedure to request a deposit - which is an authorization - not a capture/charge anytime the product cost exceeds $500. In this case, we are requesting an authorization deposit from the customer of only $400 to ensure return of the original unit - which we are paying for in terms of shipping and receiving. If the original unit is not returned within 30 days, then we will complete the charge. If it is returned, the authorization will expire without any actual charge.

Those of you jumping on the bandwagon of bashing, should wait to hear both sides of the issue and let us resolve it with the customer. We always have and always will.

You honestly thought that product you sent him originally was better ("more suitable") then what you advertise as the P53's? Taking one solitary look at the pic tells me that its not even close and nowhere near what its supposed to be. You did the same thing to Mtx5...and who knows how many others. From what has been described.. The issue is you sent them this crap, without telling them it wasn't what they had originally ordered. From what we understand, Only after complaints from them, did you scramble and try to remedy the situation. Umnitza...Come on man..This doesn't look good..anyway you try to spin it...Correct me if I'm wrong. :confused:

I highlighted the most important word on your whole post.

Since you obviously had and have the time to read what transpired before and now, you saw:

http://www.xoutpost.com/523478-post23.html <-- full explanation of the issues

http://www.xoutpost.com/523507-post26.html <-- customer feeling taken care of.

And finally, NO, we don't scramble, we work out the product that best suits the customer's needs.

Those articles were posted 20 days BEFORE simon posted this thread.... . And call me crazy...But I don't think he felt the need to post this thread because he felt as though "he'd been taken care of" per your response above.


Look...Umnitza do what you will...You've probably had success in fullfilling some other orders without problems...But, I'm just one customer who will turn the other way when looking for products. And I'm sure you won't mind that. And I'm also sure I'm not the only one who will, and has read this and come to the same conclusion as I have..so to each his own..

:noadd:

interesting thread... for future reference...

If the shit gets any thicker on this thread I'm gonna need hip waders just to read it! :confused: :popcorn:

My BAD!!

.....and of course www.europeanautosource.com


RR:thumbup:

EAS has great customer service!
 

Listen, I am not picking any sides, but I have nothing by excellent support from Tom G from europeanautosource.com

I have had several extensive electronic mods done by Tom G including retrofitting Sirius satellite on my 2001 X5
http://www.xoutpost.com/x5-e53-forum/...ellite+upgrade

And also different versions of DICE on my X5 with the DICE Silverline as the latest upgrade.

Also, RDash angel eye install on my X5:
http://www.xoutpost.com/x5-e53-forum/...ght=check+eyes

Also, he has done work on my M3:
http://www.xoutpost.com/other-bmws/46...ght=Angel+eyes

Excellent support. He actually has a shop where he can install the stuff and has an excellent crew of installers.

So, I really think EAS customer service speaks for themselves.

So please think twice where you order your products...

hahaha look at umnitza trying to justify themselves again. they pulled the same crap on me. "we didnt send you the p53s in the picture because they are known to leak". apparently all of them leak! as soon as i pulled the product out of the box i KNEW i shouldnt even consider installing it. it was crap!! if i spit on it the headlight would 'leak' .

and if you aren't going to send what is advertised why not ASK first before sending a DIFFERENT product. obviously we placed the order because we were initially interested in the product advertised. if you cant supply proper headlights, dont supply any at all. just wasting peoples time and money.


in the end im glad i was told about davids setup at custom angel eyes (thanks again RichiRich). I think if David did better advertising umnitza would not even be considered. they are just not worth this headache, and their products aren't worth it either.

Yeah he totally tried to justify himself. And his response was total garbage.. It didn't even tackle what I asked him about why he sent the false product.."more suitable" is what he said. I could've slammed him way worse on my response but decided to lay off a little...Plus who's this monkey tool? Probably umnitza posing as monkey..Total loser...I see now they deleted Monkey's posts...

Mr. Umnitza

Now you are upset that I brought this to the forums, when you were the one who said "You are welcome to ask my other customers" after I questioned your request for the deposit!

My problem with your "communication" is that you never took the initiative to provide me with any status update by the date that you had promised the replacement would be sent out. Instead, I ALWAYS had to email you to chase you and it is ALWAYS only then to find out that something went wrong, and there was ALWAYS a reason and I ALWAYS needed to wait for another week, another week, another week..... EVERY WEEK!

I'm glad that you are finally taking photos, tomorrow? And hopefully email it to me like you had said on Oct 15th?
- "Having a unit sent here for Friday delivery. Once done, we’ll get you taken care of and I’ll show you photos prior to shipment."

(and it's Oct 23 today, even for your time zone)

My understanding of credit "Authorization" is, once authorized, it's pretty much a done deal for the customer. Then it's up to the merchant if and when he wants to actually "capture/charge" the amount. The customer has no way of canceling this "Authorization", or stopping the merchant from charging.

I paid US$800, up front, and you sent me a defective product. Now you want to keep another US$400 from me so that you feel secured enough that you get your defective products back? But have you thought about what kind of security will I get for US$800+US$400 = US$1200???

And: "http://www.xoutpost.com/523507-post26.html <-- customer feeling taken care of" - I wrote that post #26 because:

• 1 - this was what you asked me to: "Please let people know on X5 world that we’re doing everything we can to make you happy."

• 2 - you WERE quick to response to my initial questions (or closing the deals!)

• 3 - to confirm the LED Taillights I got from you "works great and looks great"

(that post is now updated as well)

But like Primetime mentioned from Post#25 here, that was some 20 days ago, and all I'm got from you are:

• "Lights are actually having to be shipped from YOUR area – well, Taiwan, the local area did not have any lights that were RHD compatible. This turned into a fiasco. Please be patient, we’ll get it for you."

• "I have gotten my team in Europe to get me a Euro one, it will be 2 weeks, I will take care of you. Do not worry."

• "Sadly, I don’t yet have one. I’m waiting for my local supplier to get them to me, but they are very slow."

• "Very very frustrated. The product we were supposed to receive is stuck on a DOT/NHTSA customs hold and may be stuck for another week, I’m looking at another source NOW"

• "I want to reassure you that I will not let you down on this. I will make sure you get the best there is an I will NOT let you hang on the wind."

So, NO, I don't feel I've been taken care of.

Oh and by the way, did I forget to mention that you didn't even ship me the harness with the headlights until I called you and asked about it? What about the "Xenix" H7 bulb that didn't even fit into your so called more-suitable-p53? And how you sent me the "ION" H1 bulb as a replacement and claimed "they are the same, it's just wrong label"?!

To mtX5 - your comment on post #10 makes total sense. Thanks.
To toohotdoc and primetime - you know them well!!! But I guess all their replies are pretty much the same anyway
To Krunk Man - Ha, I was just wondering about the "Sticky"
To Fat X5 - was the crap you went through from the same company?
To Tom G - I hope you remember me?! I got the excellent Ice-Link from you for my X3 a couple years ago. I had planned to get the DICE from your excellent service again for this X5 after I complete all the exterior work, but unfortunately this taking a lot longer than I had expected. I hope to be in touch with you soon.
To Primetime - thanks man.
To Kwel X5 - I have to agree on EAS/Tom's service! But I don't think they provide a full headlight package with AE, which I need for this case.

And back to Umniza,
If you are stiiiiiilll reading this, that means you still care about what we say here (I hope). Look, I'm tired. I don't want to stay up till 02:00am every night to wait and hope to get some update from you when you begin the business day some 7000 miles away. I don't want to wake up at 07:00am either from a nightmare and wondering if you emailed something before you close your shop for the day. So just do "what is a simple exchange" (in your own words), so we all can move on.

Simon..your welcome. As forum members we gotta watch each other's backs..I feel badly that this coming in the forefront was unfortunately at your expense. I hope everything gets fixed for you.

As far as the $1200 USD..thats insane that umnitza is still trying to justify that. Sounds like, to him its all about making money..even if he's responsible for the countless poor customer service mishaps that he provided. I mean all he had to do was say he's sorry and return your money and move on. But no, he wants to get paid because it seems that profit is more important then customer service. So, instead he strings you along and now his whole reputation (which obviously wasn't stellar before) is now on the line. He risked that and got burned...He'd be lucky to have any Xworld member buy so much as a freakin bulb from him now.

SIMONCPW
I feel bad that you are going trough this fiasco and hope everything comes out ok for you.
In the same matter I've been considering new headlights P53. However this assure me the Umnitza is NOT the type of company I want to deal with.
This is a SCAM
Good luck

this is insane. $1200 for lights coming from Taiwan that he could have bought on ebay for under $200. At which point you would have had to re-seal them because all the after market headlights seem to have the condensation issue if you don't do this. The angel eye problem however I've never seen that. This is why we go through American companies for the headlights, I just can't believe Umnitza is still in business.
Hope you get your money back.

Our communications in email are privileged - hence why we don't post them.

I'm not tired to help you. Nor do I tire of helping you. I want to resolve this with you despite the obviously public drama it has stirred for really no need.

Here's the bottom line:
1) you have photos in your inbox now
2) you have to decide which card the authorization will be run on.
3) Once we run the authorization, we will pay for the expedite shipping to you to get you the lights that are LHD flat beam compatible
4) you will immediately send back the others on a RETURN TO SENDER.

Some of you might still remember me and i was the first one who have acquired and installed the p53 on my X5. I was surprised when i saw pictures of a different set of headlights coming form Umnitza! I got to say, too ricey and looks very cheap in quality. The one that i had looks different and im sure most of us know and very aware of how it looks like (OP's last picture on post #1).

IMO, buyers shouldn't be experiencing what the 2 members here have experienced here under any circumstances especially when they pay $800. I feel your pain guys since i have been there before but from a different vendor and i was known as hardcore in modding my E46 and my X5.

In fairness to Umnitza, i met the guy in person couple of times and he is a cool guy (is it still Mat?) and he has helped me so may times in the past without any problems and i was very satisfied. My p53s has seen rainy days and sunny days and i never had any ISSUES with the product. Which explains why i felt so sad when i had to sell them.

But IMO, the delay was not acceptable neither did the $400 required deposit. I know Mat and some members may not agree with me but after all the buyer has been thorugh, $400 should have been waived. But if that's how Umnitza conducts business, i respect that. Dont get me wrong, its just my .02. Hope both parties will be able to resolve the issue soon....

In regards to this quote, they did something similar to me. The ones they sent me had a sticker that read "NOT HID COMPATIBLE" and I clearly ordered HID compatible lights. I was supposed to ignore that sticker... lol

Oh and Simon don't have second thoughts about bringing this issue to the forum. I sure didn't. #1 your issue is probably being resolved faster now since it is attracting so much attention. #2 it will save many people who considered ordering headlights from umnitza to think twice. #3 it MIGHT, and i repeat MIGHT, help umnitza realize how crappy their service is.

hope the new set works! keep us updated :thumbup:

I've read enough, suffice to say I've decided to run with another competitor mentioned earlier. After I filled my shopping cart on their (new sellers) website they responded within 1 day (not 3 and only after a phone call) confirming exactly what I wanted. We sorted out all details and goods are on their way. It was easy, isn't it s'posed to be??

BTW not sure about Stateside buyers but I couldn't even fill a shopping cart & process on the Umn site, sh@# that's not frustrating.....much.

Good luck all with your shopping on line.

To Bimmer360 - Very glad to hear from you here. Yes, in all fairness to them, they were pretty ok and I just don't how they got this one so wrong. I hope Mat listens and agrees to your opinion on waving the $400 deposit.
To mtX5 - um.. thAt sticker sounded extremely familiar!
To X Foomph - were you shopping for headlights with AE as well?

Well I expected a response sooner or later, but saying you are dealing with "forum chatter":confused: instead of helping customers is right rude. You know that you are making money off these boards or have made money so be polite and answer to your customers. Seems like you tried to pull a fast one on Simon and it didnt work out, and now trying to say it was more "suitable" to give him those lights instead of the ones he ordered and payed for, com'on, you think ppl are stupid. The next time you post, please sit down and think about what you are posting in terms of being professional. I am so glad I didnt purchase anything for my X5 or M5 from you guys when I was about to do so. GL to your company if you change your ways because this is not the way to be professional and do business. I have seen other companys on other board get there reputation back and I hope you the best on trying to do that because you have alot of unsatisfied customers and this is what makes or breaks a company. I am not hating or anything like that, I just would like to see good trustworthy vendors so we can avoid headaches like this. To avoid these headaches is the reason why alot of owners use forums/boards.

Let me finish this by replying to each of your points. I have been trying to make it right for you from the get go. The fact is the fact, the lights we sent to you were supposed to be better than the DEPO. We had lots of leakage with those, so we stopped using it. These were better. The continual claims by some here are just that, a bunch of nonsense. We ethically sell the best lights for the customer. PERIOD.

RE your request
1) Your lights are being finished up and per your emails, pictures will be sent to you for approval.
RE 3 Customers
2) We have many international customers, repeated ones as well. The 3 customers I was speaking of were recent customers that were in similar situations to yours - meaning, they received a product that for whatever reason didn't suit their needs. In that same time, we shipped hundreds to Canada, HK, Mexico, Latvia, Russia, Germany, UK, etc. 3 customers all put down deposits, 1 of them actually sent cash using western union and was refunded when his lights returned.
RE Best Product Shipped
3) We believed these to be the best at that time. Since then, we've found a good light that you will likely appreciate but given your frustration, I understand you new and strong sense of apprehension.
RE Email Communication
4) All email that I mentioned proactively are NOT replies. Are proactive emails, the 77 other (now more) are direct replies, the others are proactive emails. If you have not received them, then there is a problem with the email service direct to you from us - maybe a spam filter on your end, maybe a problem sending to your address directly on our end.
RE Charges
5) I don't know how much more of a guarantee you need from us - a PUBLIC guarantee that you will not be charged unless your product is not returned to us. We have NO guarantee from you at all. Once your card was originally run, it's gone. If you never return the other product to us, we lose. If you decide to damage that product prior to return, we lose because the CC company has many protections that vendors don't have. You are holding ALL the cards.

Let's both work this out via email and you can later post the finished result.

Still trying to prove his side with no admit of fault.... :yawn: .. Keeps digging and digging and digging... He's dug so far he could be in China by now and pick up the lights himself...:rofl:

I've been reading this thread with interest and I have to say ...

You and others I think should ease up hammering Umnitza for now. Show a little respect and let simon and Umnitza get to a final resolution. Seems like all parties involved sincerely want to complete the transaction one way or the other.

Disprespecting, name-calling, etc. is not being professional or courteous. No matter who the person is and especially in business, common courtesy and respect should be shown.

Simon: Since you initiated this thread maybe you ought to take up umnitza's offer (to resolve it privately for now) and say that you will update us on the final outcome. Or not - your choice obviously.

Everyone has a right to do & say what they want. I'm NOT trying to start anything. I just felt like I had to voice my opinion.

Peace.

You can always dispute the credit card charge within 30 days if you don't get the lights.

I have had to put charges on my card when returning an Iphone.

Myself and others are voicing our opinion and feelings on the issue too...its that simple..:thumbup: And if simon didn't want our support..He wouldn't have posted this thread. Most of us have his back on this forum..and rightfully so.. It seems they were trying to handle it privately and that obviously wasn't working which further leads me to believe why simon posted this thread..Peace back at ya .

High Five and PEACE everyone! :high5:
Why I to started this thread:

• I did try to have this resolved privately with Umnitza, but it didn't go anywhere

• I did ask my credit card company to step in, but I held them off after Umnitza promised to get this fixed, which I believed they would but not with the US$400 deposit request.

• I'm dealing with a company that is over 7000 miles away. I bumped into problems which didn't seem reasonable nor normal to me. So I wanted to double check, with someone who are familiar with X5, AE, Headlights, buying experiences with companies in USA and speak the same language (English is not my first language by the way!).... and this xoutpost.com seems to be the best community I go to!
  
  So I posted my experience and asked 2 questions, and thankfully have gotten useful opinions.

I'm still waiting for advice from my credit card company and the Int'l trading department of American Embassy. I'll post any update and/or result when I have.

Cheers and :high5::high5::high5:

I was going to order some products from umnitza for my E53 but am now going to hold off based on this thread... You guys have a good selection of cool things for the X, but now it is just not worth it to risk the headache that I have read about with dealing with your company. I think it is also ironically funny that on their website, umnitza's slogan is: "devilishly good service."

While I understand the need to charge some sort of authorization to assure that the lights get back to you in one piece in normal circumstances, I also think that it is a little ridiculous given what the original customer has been through. Plus, why should Simon already be out $800 and have to give you an additional $400 with NO SIMILAR FINANCIAL ASSURANCE FROM YOU that you will actually credit his card should he decide to return the product all together or send him a product that actually works. You have $800 of his hard earned money already, for a product that obviously doesn't work. Either make it right or take a return on the original product. If I were Simon, and if I paid with my Amex like I always do in these circumstance I would forget dealing with Umitza and just use Amex's return protection feature and return it straight to them, let them figure it all out.

In summary: shame on you Umnitza, business is all about taking risks and doing all you can to maintain your reputation. For you to be so stuck in your policies that you aren't able to help a customer out who has had nothing but shoddy service from you goes against your "devilishly good" slogan. At this point you should be trying to do as much as you can to save your reputation from the community, I was ready to purchase from you, but the more this goes on without a customer friendly resolution, the most sales you use.

And to accuse Simon of not sending them or to ship the items back damaged in a public forum is just plain rude and ballsy. Give the guy some credit.

A side note: the best customer service I have ever had was from a high end audiophile speaker company, I purchased a new system right when it came out (needless to say it was MUCH more expensive than 800 bucks) and it was faulty, they shipped me a new one next day air with NO credit card authorization/hold, just based on my word that I would ship them back the defective unit, and I did, upgraded to next day air on my dime since I was so pleased with the way they treated their customers.

LOL .. so true. I seriously can't believe theres no apology or anything hinting at that. Its clear they do this to everyone. They made a mistake with simon, me and many other customers (that is why everyone is so mad at umnitza, its not a one time thing). Rather than trying to justify sending an unadvertised product, fix the issue. And change the damn site! If Umnitza isn't selling depo lights put the other crap up there so people know what they are ordering.

Umnitza,

By the way, if you feel a PUBLIC guarantee from you would be enough for me to send you the $400 deposit, then wouldn't a PUBLIC guarantee from me, that I would return the other product to you, should be enough for you not to require my $400 for deposit?

If this logic works both ways, I think we have a solution here!

Yes?

simoncpw,
Why don't you just simply end the nightmare by returning the product and get a refund. If umnitza refused, then disputing the charges with your credit card company since umitza did NOT sent you what was advertised. You're already $800 in the hole, do you want to risk another $400 with them?

I wade through the thread and no matter how umnitza spins it, it's their wrong and I can't believed that they're trying to hold another $400 from the customer for THEIR mistakes. I would NOT do business with such company. Either get the advertised replacement product without deposit hold or just get your refund.

I applaud your patience, Simon. But if it was me, I would already sent the defect item back and dispute the charges with my credit card company rather than this long dragged out process of dealing with umnitza.

I agree with dkl. Screw the 'better' assembly they want to send you. What if another issue turns up and umnitza does this to you again? Return them and order from custom angel eyes.

LOL!! IMO!!!

Time to lock up this thread and move on to the next mod or something else....

What do you guys think!?!

RR:thumbup:

Ehh, I kind of want to hear the end to this story... It is valuable information as they are a vendor that many of us have used, or have thought about purchasing from.

I can tell you they will not be getting a sale out of me when I get my AE's (coming soon) But thanks to people on this site praising the good and condemning the bad... I know where I WILL be getting them from!

:iagree:
I was thinking about purchasing from them also, but now that I remember a friend of mine from Germany was sponsored by them and had thier top of the line lights and I know he had a few issues with them.....

Dang, I thought I was the only one having problems. Umnitza -- in Russian, roughly means a smart one. Back to topic: the glue runs, Rice-a-roni product was sent(supposed to be similar looking -- Nope.) The projector is clearly for halogen -- look the blinding cutoff in the first post. Needless to say: bake, mod, adjust. One of the headlights had a little damage-- i have sent them an email along with other requests... nothing got resolved besides a burnt/color shifted bulb. (I have requested a pair of 4300-4500k-- got something like 5-6k, FINE I will drive with blue bulbs)

I was ready to send an email titled " I am Russian too, we gots to stick togezza ", but then I had remembered Russians screw each other instead! :-) PS They charge for the headlight + AE (600$ in my case). The AE come preinstalled on the headlight for 300$ everywhere I looked. WTF

Do they install ZKW lens?????????????

PPS They told me to tap my fogs for the AE(plug and play) It was funny

Hi Dang - sorry to hear about your story with Umnitza. That makes it 3 of us on this thread who have had the same experience with the "smart" boys. But I guess neither me nor you are part of the 3 international clients who agreed with them. Did you get yours returned / replaced?

To all and Moderators - I am currently trying to have this resolved privately again with Umnitza. But I surely do not hope to see this post to be locked or removed just yet. I am getting valuable feedbacks, interesting opinions and genuine advise from this community. Especially people who have had the exactly same experience with the same vendors are speaking out. I hope so far the tone of voices used here are still pretty ok and has not offended anyone except the vendor being discussed here (who also have spoken out and given his input, which is very important as well).

Just return the headlights and end this saga. There are plenty of other options.

I dont see why this post would be deleted. First, the party at hand, Umnitza is not a board sponsor like once I believed. And second, this board is for owners of X5's and if there are vendors behaving like this with more than one customer, then this thread should be left alone and let members have their own opinion of Umnitza and their responses. You can tell alot from a company by the way they handle their customers and these guys are not up to par especially after reading their response. Why handle it privately? Its already in the open and your company is not looking so good with this board, almost seems like they dont know what to say. GL to Simon and I say keep it in the open so we can stay away from headaches like this. Maybe we should start a list of unsatisfied customers because there seems more than posted.

I say dont return. PLay with projector a little.
I had to cut a new shield-- made it super blue/ purple at the cut off. Next thing is to black out chrome bezels. It is a project, something to do; show your creative side.
The only real problem with smart boys was that the product on the pic was nothing close to rice received. The rest was procedural stuff :-)

$800 is a lot of money to "play" with. :yikes:

I agree with markesq. When you mod your car you want high quality- long lasting products. Why settle for anything less? ESPECIALLY if your paying big bucks.

Hey man I have been following this thread for a while now and realized that you should end all of your business with Umnitza now. Return the product. You paid $800 for the P53 which are Depo made headlights. They sent you cheap headlights that cost $200 dollars. The ones they sent you can be purchased from ebay. Here is the Link

http://cgi.ebay.com/ebaymotors/2001-...mZ230303364700

What you want to buy are the Depo made headlights P53. You do not need anything from Umnitza. They sell them on ebay. It is the exact headlight you wanted, unless you wanted Umnitza to change something inside. Here is a link to the headlights you need.

http://cgi.ebay.com/ebaymotors/2000-...mZ120322093583

The big question is - Is the headlight you received a DEPO unit?

This information is inaccurate.

E53 headlights made by DEPO sell on eBay for $440 minimum.

These lights do not include HID, international shipping, or upgraded angel eyes (all of which would add up to about $800).

E53 Headlight made by the company SONAR on eBay - which is what we used are also not $200, and since they are not available on ebay. The two links above are for similar lights but those are made in China and are knock-offs that look exactly the same. The knock offs are $230-250, and do not include higher output angel eyes, xenons, or international shipping.

Simon and I are working it out now.

The ones on ebay do include the HID system and even if the headlights you sent him are not cheap knockoffs then they should have not broken in a few weeks.

Why are the headlights advertised as DEPOs on your page?

Item Description: http://www.umnitza.com/index.php?cPath=450_484_26_478

Title:
Projector53 DEPO DOT/US Ellipsoids
2 Headlights STANDARD (aka 1 PAIR) - Driver's and Passenger's Light

Quality issues aside - this is a clear case of bait and switch.

Your posting is a clear case of sticking your nose where it does not belong.

Why do you have so much time to worry about what we do and don't have on our site? And also, why do you insist on changing our product information to suit your agenda for slander?

When it affects the members of a forum we have actively sponsored for some time - it becomes our problem.

Simon will be able to chime in from here. If he did receive a DEPO headlight, I'll delete my post. The screenshot I took of your product page before my last post seems to prove otherwise. The last post was a direct cut and paste from your site, I see it has already been changed.

btw - the correct term is libel, not slander.

Why don't you just answer the question Tom's asking you...:dunno:

Oh, I see now. You are a self-appointed attorney and champion of the "right".
:rofl: :rofl: :rofl:

In your case, it's slander - when you open that half-witted yap of yours, you don't think those people you talk to on the phone don't call us and place orders and tell us how you bad mouth us?

Grow up Tom. Spend more time fixing your own product's shortcomings (of which are there so many it's too hard to list - DICE not working, poor clipping system on your "ground up redesign product" <-- oops screwed that up didn't you, and oh, let's not forget your grossly overpriced products) and not worrying about other people's customer issues that are being actively resolved.

I did. Tom decided to claim something that was false.

Umnitza...I'm pretty sure that no one here has anywhere near as many issues with Tom as they do with you..Sorry man..Facts are facts...and they don't stack up in your favor. Good luck with your case. But its like throwing rocks at a Battleship...IMO..you lose...

Nothing I claimed was false unless Simon actually received a DEPO headlamp, which is what this thread is all about. It's pretty much up to him from this point forward - we have nothing else to say that hasn't already been said already.

As per the website - I have before/after screenshots to back up my claims if Simon should need them. It isn't the first time this has happened.

WOW! You are right the website has changed.

Riiiiiight, like you wouldn't stoop to the level of doctoring screen shots. How low CAN you go Tom?

What's next, you going to snoop my emails too?

Really? Where?

LOL!! I guess you are right...gettin' juicier....if that is a word......by the minute!!

LOL! good Call ca911!!!

RR:thumbup:

Umnitza now throwing more rocks at the Battleship from his Pontoon boat...

:popcorn: ...

If you have issues with Tom why don't you duke it out in another thread or preferably privately.. Tom has been a good source of information to this forum and there is no reason to attack him when this thread is about your customer service and product issues (I am glad to hear you and Simon are working things out btw). There is no need to make this thread get even more vicious, i'd worry more about your reputation on the board than attacking someone who has a proven track record of excellent customer service.

I honestly thought that after you clicked on the details page it took you to another page. On that page where it says STANDARD DOT/US it used to say DEPO just a bit ago today.

I am not just saying that to stir up the pot. Remember I told the OP to go ahead and put the charge on the credit card to get the new lights, believing you would not charge him once you received the return lights.

I'd like to know why no one finds it appalling that another vendor jumps into a vendor's thread and attempts to make the situation worse?

Tom sticks his nose on all Umnitza threads on all forums - everywhere - M3forum, he's there - we don't do that on his threads ever. He's been banned from posting on E46fanatics as have we on certain levels because of his constant snide remarks...and now here...there is no end to the level of his classlessness.

My reputation on this forum is most important as it relates to any individual customer claim. That we work hard to fix if an issue arises.

We've always fixed any customer issues, public or private. Always.

I think I know what you are saying. But the product was not advertised as DEPO, only as Projector53. If there is a glitch in our software that is an artifact from the first time we put it up, then yeah, maybe it's possible, but the insinuation from our competitor of impropriety is just so transparently low class it's unbelievable.

I think that the moderators of this Forum should review this thread and implement a ban or suspension on Umnitza. That is not the way to reply as a business and we dont need your unprofessionalism on this forum. This is one of the best forums out there IMO and we dont need these type of Vendors on here treating it like they are selling parts from the flea market. Please review and take action!

:iagree: ban them

It was claimed as a DEPO product before I made the original request this morning. As of 1pm this afternoon, the DEPO name was removed from that page.

The "butting in" as you've accused of me of is simple to why you claim not to do it - we don't get bad feedback threads. There's no opportunity for you to chime in the first place since we cater to our customers before, during and after the sale to make sure they are 100% happy with their purchase. We're not the cheapest and never set out to be - but we aim to be the best.

You got yourself in this mess. If your customer was being taken care of, there would be no need to start this type of thread - making the situation public. At this point, Simon is the deciding factor on what goes. The fact that I'm a vendor holds no bearing on pointing out the obvious.

Back on topic, is it artifacting or doctored screenshots at this point? I'm losing track.

Umnitza, why is everything a glitch? Earlier you talked about a 'glitch in email' and now " I think I know what you are saying. But the product was not advertised as DEPO, only as Projector53. If there is a glitch in our software that is an artifact from the first time we put it up, then yeah, maybe it's possible,"

Its not a glitch!! I just ordered last month and it said DEPO on every computer I accessed it on. Also when the company I went through (Modbargains) ordered it from you they also saw DEPO. So is Umnitza right again and the world is still wrong?

I mean come on. Before I ordered I heard of issues with umnitza, but I thought there was no way a company could be like this, and it was a few angry customers. Just to be on the safe side, I ordered through Modbargains because if such a thing happened to me I would have to deal with Modbargains not Umnitza. As expected, a problem did arise. I was sent an un-advertised, poor quality product. If it wasn't for Modbargains, I might be in Simon's shoes right now. But apparently you even gave Modbargains a problem because it took about 3 weeks to resolve the issue, even though I sent back the product the next day after I received it.

Sitting on this forum telling everyone they are wrong and playing victim only makes you look desperate and wrong. Stop being on the defensive. Correct the issues in a professional manner like every other successful company, and change your listing to something accurate, recent, and 'Glitch-free'. All this might then be avoided. But to me, I will never conduct business with you again because of my personal experience and how you are handling customers/would be customers on this forum.

I agree with Tom and Mtx5 above...

Once again though..Umnitza keeps digging and digging and digging..The more he posts, the more customers he loses..But his genius like mentality is keeping him actively involved claiming people are lying about what was posted on his website (yeah right, we're all liars:rolleyes: ) instead of slowly letting the situation die down. He keeps punishing himself by posting...Nice..

Umnitza seems to be bailing water INTO a sinking ship... This transaction was probably handled in the worst way possible from the beginning when he sent completely different lights unknown to the customer.

check your pm

been trying to resist from posting on this thread, but i cant help it...

Umnitza is treating us here like we are kids, grade schoolers that he can manipulate, but as Primetime said, hes digging the hole deeper for himself...

i mean common, its very clear, even my friend cant believe what he is reading from Umnitza... i would say 90% BS if not all BS...

i may not be a hardcore modder, but hey, i can still convince those peepz i know to shy away from this company...

:dunno:

JayJay,

I agree, what company in their right mind would allow someone like the person posting for Umnitza to speak on their behalf??? It is not like the guy is spending $200-$300 on some lights, but this guy is forking out $1200 for some lights and getting poked with no Vaseline (to put it nicely). And to add insult to injury, the company attacks another company and slanders his product (while accusing him of slander) instead of correcting the issue. I myself have plenty of friends in Europe on other forums that I spent lots of time with at car shows in Germany and Belgium, that I am about to introduce to this thread. To believe that a company can actually treat a valued customer this way is just utterly ridiculous. Just from the way they worked to resolve this situation Umnitza will never get my business or recommendation of their product.

All I can say is WOW! :wow:

Wow... sorry to be late guys! I just got up from a 3-hours sleep after Ding-Donging with Mr. Umnitza on emails last night....So.... I'll keep this brief:

- Oh... Really?

- Nope, it's NOT a DEPO. It's the "Sonar" that he described from post #66. So please don't delete this post ;-)

I visited my local shop, they are selling the EXACT SAME lights, even with the EXACT same labels, packaging foams and boxes.. etc... for about US$290 (HK$2280, to be exact and inclusive of installation). And not only my Umnitza-crappy-headlights are exactly the same as this one from the local shop, both set look exactly the same as the one the ebay sites. This one to be exact.

If anyone knows about manufacturing of these light in Taiwan (Umnitza, read -> CHINA), they are exactly the same lights! Looks like someone got ripped off too if indeed he did pay more than $200

- Thanks man. But don't worry about it. My credit card company has already captured their site before they started their work on this case a couple of weeks ago.

- but still FAR from being resolved, if going at the rate that you are going!
- "actively"? LOL

- how much lowER CAN you go umnitza?

- cough cough. Hear again!

- Huh? "a vendor's thread"? You don't get it don't you? This is no longer just a thread on how Umnitza advertises one thing and delivers another crappy one instead. We are now talking about business conducts, practices, ethnic, and customer services here. And Everybody here are reading what you did, do and will do (or not)... and ALL opinions are welcomed, including those who happens to be a "vendor"!

- Say what you will about Tom or any other "vendor". I've done business with Tom G and you know what? I don't remember a single word he has said, because he doesn't have to BS like the Smart Boyz does and all I remember about him was his excellent service and that's why he will be getting an order from my again, or from someone whom I will recommend.

- Nah, let's not ban them. People really should listen to what the "Smart Boyz" say in their own words and watch how they do business. Freaking unbelievable.

And back to Umnitza,
1) go to post #88 from mtX5 on this thread
2) go to the last paragraph
3) read the first 3 sentences again
4) go back to point #1 from above

Okay lets give his smart ass a "time out" in the corner:tapping: And he can plant his:bsflag: there and maybe come back to the boards and be honest and just tell it how it is.

Its the same movie over & over again w/ Umnitzapoo! He ran the same BS over on the 'fest. He literally got ran out of the 7er board behind crappy product & service. He made the same empty promises to his victims there as well. If a problem arose w/ one of his products, the customer w/ have to vent on the board before umnitzawho made a move. He even tried the "I have many happy/satisfied customers" routine & even supplied several bogus names. Funny though, that move was his undoing! I went to the e46 forum that he referred me to & found an angry hornets nest! They had quite a few members(just like here)pissed off & venting about the same issues & the same responses from the "smart one.":confused: When the rest of the 7er forum found out, he w/ basically ran off & has yet to return. It's been said that 'Con men don't usually stick around long after they've been exposed!' If proof is needed, scroll down to the links in my thread...
http://www.bimmerfest.com/forums/sho...d.php?t=320238

I guarantee a great read & many revelations pertinent to these issues. Btw, Tom rocks & is very well respected on the 'fest. He has been nothing but helpful & professional to customers & non-customers alike.

So how long before smart boy umnitza chimes back in? He should do the same as Imola said..and Never return...I wonder what kind of piss poor explanation he has now? lets see if he keeps digging...

Just give the guy his money back ..... damn!ouch:

If Umnitza scams this many people, can't legal action be taken? I'm sure a court can put an end to this.

I would love to have my money back, 600$ is a good chuck of change. They can have the headlights back: Sonar from Tw.

add me to the list.. I'm down $260 from these guys.

I paid even paid an extra $25 for a "lifetime warranty"

LOL! They offer lifetime warranties on their products that fail right out of the box?

DYI on these FTW...sorry for those that had so much trouble...

Soon I will buy some AEs..but will definitely try and put them on myself

Just noticed the headlight had fogged up. The headlights are off and Im sending Umnitza a nice email to get this resolved.
The balasts turned out to cause blinkers to go off when light turns on(no all the time). I guess the balast is cheapo too. BTW it came all dented. :-) Man, it sucks

Episode #3 begins.....

Really sorry to hear about this bro, keep us posted please.

wow....surprised how Umnitza reacted. He may be fed up with situation about Tom and everything but responding it the way he did was just, IMO, is unprofessional. I would understand if it's an invidiual X5 owner, but if you are a company and you carry your name around threads where people can first see your company name, i would retain modesty. Well, what can i say, this is the most interesting thread i have seen in X5world. Hope both/all parties can resolve their issues soon. Have a nice day guys.....

It looks like its time for Umnitza to change their company name.......

As the links in my thread prove, umnitzapoo has a long record of complaints throughout the automotive community. Its apparent that the owners of this sham of a company have no clue what customer service is about! @ no time do they put the customers needs before their own. Its just a matter of time, when someone googles their company, a long list of complaints & links to these threads surround their home site. Sadly, they're too arrogant to care. Every complaint ends the same way...everytime!

umnitza should change the name.. it means "good person" in russian.

+1! Stop entertaining that fool, & get a full refund!!! Simon, why are you sooooo hellbent on trying to force a sqare peg into a circular hole??!!? It blindingly obvious to everyone here & around the world, that this crap company is trying to f!ck you over!! Get all your money back & move forward! There is too much competition out there to get stuck on stupid.

It was our hope that this could be resolved properly privately.

We no longer want this to continue.
We have asked the customer to return the lights no matter what the expense. If he wants these other lights, fine, if not, fine. No restocking fee and we'll return the lights no matter what.

We made a mistake with this order, we'll fix it. Creating a lynch mob is unnecessary. If Simon can send the parts back, we'll immediately credit his account for the lights (whatever parts he returns) and the shipping cost to us.

If he still wants the new lights, that will be up to him. If you had read all the emails, you'd see that we are at fault for not communicating properly - language barrier or whatever it is - but what is posted here is not the full truth and it doesn't really matter any more.

We will learn from this experience and hopefully begin to regain people's trust on this matter slowly. Our intention has never been to screw him over, but the best intentions do go awry and for that we are truly sorry.

:blah: :blah: :bsflag:

why the last couple posts got deleted? regarding mail fraud instructed by Umnitza? I was reading and then it's gone when I refreshed the page. Were those posts deleted by Umnitza? Can they do it?

Hell no he can't delete them.....he wishes he could delete them..He wishes he could delete this entire freakin thread..Most likely a moderator deleted them for whatever reason...

Sounds like at least the start of a resolution to this to me...

My expirence with UMNITZA..
 

Hey all,

FWIW, I have been waiting to post my comment long before this thread ever began, and in no way am I saying that what ever has taken place between other customers and umnitza is justified or was represented in its intirety... Any way.....

I place an order back in march of this year (08) (with another company that at the time worked hand in hand with Umnitza) for a set of Projector 53's, I was told that they were back ordered and that I could expect my P53's in about 3 weeks, well about 6 weeks later there they were! Immediately I installed them, I thought they great as they were the last piece of my quest to swap my amber signals for clears... as it would be I am a very avid clean freak and within a day or two I washed the car... condensation filled the lights, not just drops on the inside but standing water!! I was crazed!! I contacted the company that I bought the lights from, they said that they were not the ones who built the lights and that they worked with umnitza to fill the orders for these P53's and that it would be in my best interest to work directly with Umnitza to correct this problem.... Um ok, but all I wanted was a fix, so I contacted umnitza and they sent me a lable, I shipped the lights and waited for my corrected product, a few weeks later got them back, put them on... within a day or two, Foggy lights.... contacted umnitza, shipped them back, waited a few weeks, got them back, intalled them, within a few days / or a car wash / rain = foggy lights, by this point I was crazed, but I kept my cool, contacted Umnitza, they apologized had me send them back, mind you they were paying for the shipping the whole time, so I am only out my time to do the install / uninstall + shipping time, no $ less my initial investment... so this went on a few more times I think I am up to about 5 returns or so, one time due to an AE falling loose, all the while, even though the product was not performing to standard, Umnitza was more than happy to accomodate my requests... keeping in mind that I have not placed my order directly to them, and whatever $ they made on being the middle man, has as I am sure been eaten up through postage (5 (shipments) X $30 (each way) X 2 = about $300, this has about had to cost them $ for doing business with me. With that said, am I completely happy with my P53's.... more or less, but I have been assured that if they fail to meet the standard one last time, there will be a final resolution, of that I can be sure... so the product.. I believe that they are working towards a real solution for us, cause if not it will break thier bank, and from where I stand, I feel comfortable that Umnitza will do the right thing and take care of me, definately not because I was his customer, but because I am using a product that is associated with thier name, and because as we spoke on the phone, "It is the Right Thing to DO"...

Once again I am not trying to say one way or another, I am just puting my expirence out there, to show that its not ALL bad...

Regards,
Zac
:thumbup:

I for one appreciate that Umnitza is falling on their sword and is agreeing to make things right with Simon. Let's give the parties some time to work this out, and I am hoping that Simon will come back here and let us know how it all worked out in the end.

I must commend Umnitza also for falling on the sword like a man and admiting to thier wrong. At least this is a very good start.

I do not commend them @ all! The script of this B movie is the same, time & time again. It should not take over 100 emails back/forth, public cry for help on internet boards w/ over 117 threads &over 3,000+ views! That is why I call you out Umnitzapoo!! This movie gets played over & over throughout the automotive forums & usually ends w/ The Poo relenting, apologizing, & promising to offer better service:rolleyes: Umnitzapoo made these same promises back earlier in the year Bimmerfest. ...well, we all see how well they kept that:tsk: I highly recommend passing these threads on to all the automotive forums/boards that you frequent.

Google is a beautiful tool! I love how one is able to type in stuff like-
umnitza complaints or umnitza customer service for example & guess what? You get a $#@! load of pissed off people who are/have gone through the same BS. Umnitzapoo, give Simon his money back(full refund, period!) Pay for the return shipping(yes, eat the cost/loss.) You've done this on more than one occasion & w/ be lying if you said you haven't!!! But, on the lighter side, umnitzapoo, congrats! I see you've truly hit it big, you've made it in the Urban Dictionary...
http://www.urbandictionary.com/define.php?term=umnitza

& here are some more familiar threads. In a couple of them, you"ll see that umnitzawho is w/ to bend over backwords on boards where he's a sponsor. i guess that's why he has a FU attitude here. If that's not the case, satisfy your customer(Simon) w/ the least inconvenience/cost to him. If he wants a refund-give it, period. & the BS about the deposit, get real!

http://www.nissanclub.com/forums/new...xperience.html
[URL="http://forums.maxima.org/dealership-vendor-experiences/544032-umnitza-review.html"]

http://forums.maxima.org/dealership-...za-review.html

http://www.unitedbimmer.com/forums/l...za-ordeal.html

http://www.318ti.org/forum/showpost....&postcount=160

http://www.xoutpost.com/x5-e53-forum/...direction.html

WOW... I wish I had read these before I went down the road.

So Umnitza does have it's "track record" and history does repeat itself.

My favorite one is this one... started by Umnitza saying "I'd like to take the time to clear the air a bit about our service, products, and overall commitment to our customers."... that was Sep 2005... and I guess they have been moving in reverse gear ever since.

WOW.... it has been 4 years and still the same.

*bump*

Simon, did you ever get your money back?

Nope, not yet. They were at SEMA and I was on business trip last week. So we had a "time out" for a week.

I've always had great experience with Tom. Whenever I had a problem, Tom always took care of me and his products have always been top notch! I would do business any day with Tom!

I've had several encounters with umnitza and I was never treated properly. They claimed that an item had a life-time warranty when I bought it, but a year later, they gave me the run-around until I just gave up and threw the part away (literally!).

So, umnitzapoo shut down their entire operation to go to SEMA?!? You've got to be kidding me! That "company" is so full of BS! They're just trying to wear you down, hoping that if enough time passes, you'll accept the loss like lemans4.8. Pathetic! umnitzapoo, just give the man his money back!

hmm
 

i wouldnt orde anything from umnitza. i ordered a set of depo's and got depo's that were damaged. very poor shipping. then it took 6 weeks to get my new depos shipped out. extremely frustrating. Dont order from umnitza

hmm
 

Umnitza isnt a big company like they act. its one GUY Named matt and all he does it spend 60hrs a day of his time on forums posting and posting. his company is a joke and once he has your money he doesnt really care about hsi service no more. i wouldnt buy from umnitza. matt is a very selfish and immature individual

:bump: Sooooo, what w/the final outcome? Did you get a full refund?

ANYTHING YET?

Hi Guys,

Terribly sorry for the delay on the update. I've been extremely busy with the overseas trips and over the holiday seasons.

Anyway, here's the update:
1) NO, Umnitza has not sent me the replacement.
2) They still wanted me to pay the US$400 deposit before they would send me the replacement to replace the crap that they had sent me.
3) After I posted his smart plan on the "return shipment", he asked me to give send them the crappy lights back to him and he will refund me. BUT I'll have to pay the shipment first and he was suppose to "reimburse" me?!

At the same time, my credit card company "Customer Service" called to follow up on this case. And since this has not been resolved, they have given me a full refund.

For those who have been following this story or thinking of buying anything from Umnitza:

DO NOT BUY ANYTHING FROM THIS GUY OR DO ANY BUSINESS WITH HIM

You will not know what you will get; You will not know what you will NOT get; All they will give you loads of crap and excuses, with no real effort in correcting problems.

Thank you all for all comments and advices. This is really a great community and I really hope that this thread will help to prevent the members from falling into the Umnitza crap again.

Happy New Year to you all!!!

Amen brother...Amen.

Thanks to this post I am not going to buy these headlights from UMNITZA. Thanks again for the update. Saved me the headache and money. I hope more people see this and stop purchasing these headlights from them until they get this right. I remember I bought a set of E39 headlights back from them in 04 and they started fogging the first day after I washed my car then I went ahead and had to reseal them myself after spending $800 so I am not surprised its still the same junk. Never again will I buy from them.

Glad to see at least your credit card company took care of you!

Glad to see the issue is FINALLY resolved. Hopefully people will learn from experiences such as these and not shop from Umnitza