Noteworthy Dealer Experience
 

Wanted to share a pleasant dealer maintenance experience I had at Checkered Flag BMW in Virginia Beach, VA. We have a 2004 X5 3.0 that just went out of warranty last September. Soon after, pixels began to fail on the MID. I emailed BMW USA Customer Service and after a few weeks and some staffing effort, they contacted the dealership and said they would replace the MID at no charge. Well, i just returned from the dealer with a brand new radio display this afternoon. Everyone in the process was outstanding. Although we have been BMW customers over the last 22 years, it's always nice when a car company goes above and beyond.

Now that's the kind of dealer story I like to hear! :thumbup:

Always nice when you get exceptional customer service. It is hard to find.
I've been very happy with my dealer. I noticed that the pixels on my radio faded once but never happened again. My warranty just expired on January 11th, so I mentioned it to my service advisor and they replaced it.
To my surprise, they replaced my console cupholder b/c I mentioned that it was beginning to peel at the edge. It didn't really bother me, but I was happy to get a new one since it gets so much use. I will miss my warranty.

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