CPO Program question
 

Does anyone have a copy or scan of the document called "The Certified Pre-Owned BMW Protection Plan Consumer Information Statement" ? It's not on X5 World and can't find it on the internet anywhere.

I think it may be (or at least was) available at www.bmwusa.com... If that doesn't work you may want to contact BMW NA Customer Relations department.

Yeah, can't find it at bmwusa.com. That is the specific document that outlines everything that is NOT covered because it falls under their "wear and tear" policy. Not surprising that they don't make it easily accessible. I'm surprised that it's not on this site. Once I get a hold of it I'll post it. It really is the KEY document about this program's coverage.

Good idea to post it when it is located. In addition to the BMW USA copy, it would be worth getting the Canada, UK, and Australia copies (since that covers a large percentage of posters here). I am a little confused about who "they" is though. As I understand it, BMW provides it to those purchasers that have a CPO warranty. So, while we can look to BMW for it, isn't the fact that it isn't posted more a comment about the many people who got a CPO warranty, and didn't read the fine print, let alone provide a copy for posting here?

My point is that BMW makes every other bit of information about the program available on the internet except for that one document. So I think it's less of a comment about people reading it and more of a comment about the issuer being intentionally elusive on the true details of the program. More people would have read it had it been easily accessible. Point being that there are probably plenty of people out there who don't have a CPO and could use the full amount of information in making a decision on purchasing a CPO. I personally didn't get the full document until I bought the car.

And yes you do get it when you get a CPO, and I have one, it's just in a box packed up at the moment and I thought I could easily find it here or on the net. Guess I was wrong!

Not beating on you, but it seems like we need a new smilie to go along with the sign saying RTFM, a sign saying RTFCIS!

CPO-Warranty
 

You might go here, I believe it is that which you are seeking, Yes?

http://www.bayareabmw.com/CPO/notcovered.aspx

Thanks for the link, but look at the sentence in the section called "Wear and Tear". It names the document but doesn't include it. More specifically:

"The Certified Pre-Owned BMW Protection Plan Consumer Information Statement" is the document I am looking for. THAT my friend is the KEY document to the entire program, all the rest of the information is relative bullshit. In BMW's own legal-speak: "The CPO Limited Warranty provides "named exclusion" coverage, defined by those items and situations that are not covered (such as, but not limited to, maintenance, wear and tear items, certain accessories, wheels, glass, moldings, interior and exterior trim, etc.)."

CPO-Warranty...OR_iS iT??
 

Just so! And in that case, we are ALL stymied!:iagree: :dunno:

mgruber,
In addition to your copy, packed away, a couple of sites I noodled said
that "the document is available for review at any BMW dlr"...

Surpirsed that no one else here, with CPO coverage, hasn't dug it out...otoh,
I am not surprised. :rolleyes:

I re-read the "Covered" and "Not Covered" sections: jabberwocky & Catch 22. :rofl:
BR,mD

I haven't read it, but I suspect it is very similar to ones that I have read for other brands. If so, it says in a lot more words what it already says in the covered and not-covered page on the web: major components are covered, it is for defects in materials and workmanship only, thus wear and tear are not covered. They just draw the line a little more crisply than with a new vehicle, ie more things fall into the wear and tear category.

If you get the extended maintenance program, does it cover more of the "wear and tear" items? I thought that is what I was told. I need another beer :beerchug:

---------------- Now playing: Puscifer - The Mission via FoxyTunes

Yes, that is precisely the definition of the maintenance program, replacement of wear and tear items. There are at least two distinct maintenance programs:

• Scheduled maintenance replaces scheduled items such as filters that are programmed to be changed at a certain date or mileage.
• Full maintance replaces all wear items, which includes things such as wiper blades and brake pads.

The confusion results from the fact that many mistakenly refer to the maintenance program as a warranty, when it isn't a warranty program in any sense, it is just prepaid service work.

Cheers :beerchug:

Came across this. Makes interesting reading. SIB 110109 and SIB 010508.

"CPO Service Guidelines – Maintenance Tables"

Not saying much for CPO. LOL

Yes and no. BMW is just clarifying what deems to become a CPO and what doesn't so that they don't get screwed in the end and, in a sense, the buyer doesn't get screwed either.

Okay, found it. Here is the brochure / document per my original question:

and the final pages.

Very good dig out and post, X5Meister!
Thanks...the Mods should make this a sticky.
BR,mD

Thanks!:thumbup:

Welcome back X5 Meister!

Thanks! Never went away, just not much to post lately.

:thumbup: thanks X5 Miester... good info to have.

Well, Law and I have missed you!

http://www.xoutpost.com/off-topic/lo...x5meister.html

Hey 2 friends from this board is enough to keep me coming back. Thanks guys!

SIB 110109 has been updated in January 2010.

Thanks for the attachments, this is good information.

Essentially, using one example from the attached chart, what BMW appears to be saying is that if you have changed your oil at least twice in 48 months and/or in 60,000 miles, then they are happy to CPO the vehicle without inspecting the engine internals. If you have only done one oil change in that time and mileage, they want to remove the valve cover and see if there is any visible degradation before including that same example vehicle in the CPO warranty program.

That seems to me to be a very strong endorsement by BMW of the recommended two year/15,000 mile oil change intervals, at least for vehicles not operating in extreme service conditions.

Excellent point. I wonder if they will eventually get rid of the minimum annual oil service recommendation/bulletin and switch it to 2 years?

There is a lot of confusion in the dealer community about the annual service recommendation for the prepaid maintenance program. Some dealers will do it, others don't. The SIB that mentioned it (the last one I saw) is from many years back, and applied to BMW models that aren't in production any longer. It also called for an oil spec that isn't current now. My dealer won't do a free annual service (in Canada, not the US), but will do it at 14 months. God knows why that is the interval, but that is what they work to under the prepaid maintenance program. I believe the SIB was issued by the BMW marketing organization in the US, and not the factory.

Personally, I think an annual service is a good idea, but with low mileage I don't worry if I go 18 months. I wouldn't let it go past 24 months, however. Others may cringe with that interval. Just realize that with BMW CPO vehicles, it may have gone 24 months twice, and it won't even be considered a reason to look under the valve cover before insuring it.

The extended maintenance program is different from a CPO program (Certified Pre-Owned Warranty). The difference is:

Extended maintenance program ONLY covers STANDARD scheduled maintenance ie, brakes, BMW Inspections, Belts, Oil Changes, wipers and fluid changes. Don't expect much more out of the extended maintenance program and for the cost of it, chances are you can get this service cheaper elsewhere!

The CPO program is an extended warranty that only covers NON-wearable items excluding GPS/Radio System, Interior finish, exterior Paint (which is covered under the original warranty covered up to 8 years unlimited miles) you can find this info in your owners manual. there is also a list of the scheduled maintenance suggested by BMW. These are the items covered under the maintenance program. Both are very specific. right now an extended maintenance program for an 2005 x5 is $2495. Completely outrageous considering the cost for the maintenance scheduled up to 100,000 miles.

UOTE=Sonic0075;578719]If you get the extended maintenance program, does it cover more of the "wear and tear" items? I thought that is what I was told. I need another beer :beerchug:

---------------- Now playing: Puscifer - The Mission via FoxyTunes[/QUOTE]

CPO/Dealer troubles--Advise PLEASE
 

I bought a 2005 X5 last January from a BMW dealer in RI. They told me that the vehicle had not been CPOed so I asked why and could they. Of course they could, so I paid the additional 1500. Every time I brought this vehicle in for troubles, I was being wacked with diagnostic fees, and they never find the problems or tell me its not covered. After 4mths of owning the vehicle a warning light came on for the front brakes that needed to be replaced, after fighting with them that I only put 4,000 miles on the vehicle, why am I responsible for $1600 brake job already? Now my vehicle is in the shop for a 45k inspection (63,000k on the vehicle) and an internal engine problem. Diagnostic fees to find out if it is warranty? I started to dig...nothing makes sense.

After some digging, I find out the the vehicle was CPOed on 11/28/08 2 months before I purchased it. Did I pay for CPO twice??? and...Does this warranty a refund for a brake service that I had to pay for? there was a difference of some 300 miles between the CPO process and my purchase date. Anyone have advise??

^^ you may want to start a new thread, instead of burying the above in this thread. This definitely sucks and you should be able to go back to the dealer ... they can't re-CPO an already CPO'ed car... this simply doesn't make sense.

Yes the annual oil change SIB is quite old, but it is still referenced in much more up to date BMW documents. Apparently BMW distinguishes the US market from the Canadian market when it comes to service frequency. Here is a particularly interesting SIB that I forgot to post earlier.

SIB 122505

What the dealer uses when performing a CPO.