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TwinsPoppa 04-03-2009 04:36 PM

Nooooooooooooooooooooooooooooooo!
 
I'm sooooo pissed! Mutherfather! :rant:

I got to go pick up my kids now, be back in a bit. But just look at my wheels! :angryfire

http://thumbnails17.imagebam.com/316...5e31651232.gif http://thumbnails18.imagebam.com/316...2231651234.gif

Okay here's the deal. Tomorrow I'm heading out to the NJ meet and I thought I'd take care of some things last minute before the trip. So, I figure tire rotation and alignment but I want to be confident its done properly. So, I ask my uncle who works at an NTB to see if he could do the sutff I wanted and said no problem. Just to be clear I made him a list:

1) I wanted the tires rotated. However, because the tires are uni-directional and staggered I asked them to only mount/dis-mount the front tires.
2) Balance all wheel/tire combos
3) Don't adjust the rear camber back to stock spec. and don't swap the rears unless there's excesive wear showing.
4) Adjust toe as needed.
5)I DON"T want the wheels scratched. Asked specifically to hand remove the nuts by hand with tire iron NOT an airgun and will pay extra if I have to.
6) Make sure they re-install the hubcentric rings.


The result is:

1) ALL the wheels are scratched/dinged. The front wheels have scratches/gouges on EVERY spoke toward the outer rim. The rears are not as bad.

2) The car pulls to the right. I had no pull before.

3) The steering wheel vibrates more. I had a very slight vibration before.

Here are some close-up pics:
http://thumbnails13.imagebam.com/316...b531657092.gif http://thumbnails18.imagebam.com/316...d231657094.gif http://thumbnails19.imagebam.com/316...b231657097.gif http://thumbnails19.imagebam.com/316...fa31657100.gif http://thumbnails12.imagebam.com/316...6431657102.gif

Wow, I guess I'm REALLY prepared for the trip now, huh? :(

This was an expensive lesson ... but never again. Problem is these wheels MAY be discontinued. I love these wheels! Ugghhh! :bawling:

jst2878 04-03-2009 04:39 PM

looks like a few scratches.. but from what?

E61Silver 04-03-2009 04:41 PM

I can't really tell what happened ?

Remember its just a car it can be fixed.

cmyX6go 04-03-2009 04:41 PM

OK, here we go...blame the wife :tsk: :)

E61Silver 04-03-2009 04:43 PM

Quote:

Originally Posted by cmyX5go
OK, here we go...blame the wife :tsk:

Woman ;)

X5 Meister 04-03-2009 04:59 PM

What are we looking at? They're dirty, so?

cmyX6go 04-03-2009 05:03 PM

Quote:

Originally Posted by X5 Meister
What are we looking at? They're dirty, so?

Click on the picture - they have scratches or gashes over the spokes. Unless it's just a reflection, I only see it on the first pic.

ledzepp41 04-03-2009 05:03 PM

looks like fingerprints in brake dust....

ledzepp41 04-03-2009 05:04 PM

oh now i see a little bit of scratches...not too bad though

realchef 04-03-2009 05:04 PM

tranquilo vato

lavo

X5 Meister 04-03-2009 05:07 PM

Those don't look particularly new. Look at the tire sidewalls. there is no apparent rubbing and they stick out father then the rims. Seems like old damage and given the gouges (which I'm now seeing) it looks like rock damage.

Quote:

Originally Posted by cmyX5go
Click on the picture - they have scratches or gashes over the spokes


TwinsPoppa 04-03-2009 06:05 PM

Okay updated the first post with close ups. I should have cleaned the wheels so you can see the actual damage better. Believe me its bad. Anybody have suggestions for shops that do great wheel repairs? They cost me a little over $250 each so ... Maybe time for some 87s or 20x10 front & 20x11.5 rear aftermarket wheels. But I'm not ready to give up on my M5 reps just yet.

My wife usually takes good care of HER car so she has NEVER curbed them.

Yes, in the end its just a car but I was already having one of those days and now this! I'm the kind of person that needs to rant and get it off my chest. I've learned that trying to hold crap in is even worse for me.

Thanks all for listening to me babble. Hope everyone has a good weekend! :thumbup:

E61Silver 04-03-2009 06:12 PM

I feel your pain have a good weekend

X509 04-03-2009 06:12 PM

Sorry to see that, always a sad moment when you find a new scratch or rash on your wheels :(

RMak 04-03-2009 06:20 PM

In all honesty... it's not as bad as it looks. I've got some curb rashes on my rear wheels (both sides) and mine looks alot worse. I'd easily take your rims over mine. :p:

Then again, i'd certainly take your wheel scratches over my stolen mirror problem any day of the week. :smokin:

Sorry again though... I hope you get it fixed soon.

jsears 04-03-2009 06:21 PM

Nooooooooooo! Those wheels are awesome! Sorry to hear that happened!

Quote:

Originally Posted by TwinsPoppa
I'm sooooo pissed! Mutherfather! :rant:

I got to go pick up my kids now, be back in a bit. But just look at my wheels! :angryfire

http://thumbnails17.imagebam.com/316...5e31651232.gif http://thumbnails18.imagebam.com/316...2231651234.gif

Okay here's the deal. Tomorrow I'm heading out to the NJ meet and I thought I'd take care of some things last minute before the trip. So, I figure tire rotation and alignment but I want to be confident its done properly. So, I ask my uncle who works at an NTB to see if he could do the sutff I wanted and said no problem. Just to be clear I made him a list:

1) I wanted the tires rotated. However, because the tires are uni-directional and staggered I asked them to only mount/dis-mount the front tires.
2) Balance all wheel/tire combos
3) Don't adjust the rear camber back to stock spec. and don't swap the rears unless there's excesive wear showing.
4) Adjust toe as needed.
5)I DON"T want the wheels scratched. Asked specifically to hand remove the nuts by hand with tire iron NOT an airgun and will pay extra if I have to.
6) Make sure they re-install the hubcentric rings.


The result is:

1) ALL the wheels are scratched/dinged. The front wheels have scratches/gouges on EVERY spoke toward the outer rim. The rears are not as bad.

2) The car pulls to the right. I had no pull before.

3) The steering wheel vibrates more. I had a very slight vibration before.

Here are some close-up pics:
http://thumbnails13.imagebam.com/316...b531657092.gif http://thumbnails18.imagebam.com/316...d231657094.gif http://thumbnails19.imagebam.com/316...b231657097.gif http://thumbnails19.imagebam.com/316...fa31657100.gif http://thumbnails12.imagebam.com/316...6431657102.gif

Wow, I guess I'm REALLY prepared for the trip now, huh? :(

This was an expensive lesson ... but never again. Problem is these wheels MAY be discontinued. I love these wheels! Ugghhh! :bawling:


skiboats 04-03-2009 06:53 PM

That's a bummer, but wheels will end up getting scratched one way or another over the years. They don't look that bad. To you they do, because you know what you had. Most other motorists won't even notice.

The drivability issue, plus the fact that people can't follow simple written instructions would really have me pissed.

X5 Meister 04-03-2009 06:59 PM

Yeah that sounds about right, it didn't look like curb rash to me. I was going to ask if someone had worked on them, but since you didn't mention that initially I figured it wasn't a factor. Sorry to hear about it of course. Couple of things...

- Don't know anyone in your area who might do the work, but I'll say this, BMW dealers often get repairs done like this and from my experience they don't do it themselves. Some 3rd party comes to the dealership and does the work to their spec. I've seen some examples and it's amazing. So call up your local dealer and talk to a good service rep who knows his stuff.

- I don't know what shop you went to, but you should always go to a shop that uses the specific hunter equipment that BMW uses. Do a thread search, I posted a bunch of info on this in the past. The reasons for this are twofold. 1. They use the road force balancer which is the best on the market in terms of balancing a tire on a rim. I have lots of personal experience in this (spent many an hour at tire shops waiting around while work got done over the years) and can say that the difference is 100% worth it. 2. The Hunter tire changer (TC350 I think) uses a special clamping set and all parts that come in contact with the rim are made of Delrin (if I recall correctly). That results in no marring or scuffs. So the only thing left that could screw up your rims is a lazy tech who doesn't give a hoot. For that I stick around and watch; even if they tell me to step out of the garage I don't. Oh and $20-40 extra bucks goes a long way.

- Finally, after learning my lesson numerous times, I no longer go anywhere else for alignment but the dealer. Every time I've ever had it done at Joe's shop something is wrong. Either the wheel vibrates, the car pulls, you name it. Invariably I end up going back again and sometimes again to get it done right. The hours I've blown on that I can't even begin to count. So now alignment is only done by a BMW dealer and I almost hate to say it, never had a problem yet.

- Don't know what "NTB" is ???

faz 04-03-2009 07:01 PM

I feel your pain, and sorry to see this... but I have learned that in the end, it is just a car/wheel/etc. and just accept that shit happens from time to time.

I am sure you can sell these wheels to someone else and get new wheels, and the difference won't be too too much. If your uncle did the job... go to his house more often and drink enough beer to make up for the damage. :))

jsears 04-03-2009 07:02 PM

National Tire and Battery, me thinks!
Quote:

Originally Posted by X5 Meister

- Don't know what "NTB" is ???


Damager 04-03-2009 07:13 PM

I'm amazed that so many people think this is no big deal. It's definately a big deal if you are someone who wants clean (i.e. undamaged) wheels, and you should expect to be able to get your car worked on without that kind of damage. I'd pitch a fit if I were you.

faz 04-03-2009 07:21 PM

^^ don't get me wrong... I would be very pissed if a shop did this and would demand a fix. But in this case, it is his uncle's shop... (right, twinspoppa?)

butundo 04-03-2009 07:31 PM

did the shop do this, or was it existing?

LeMansX5 04-03-2009 07:35 PM

Quote:

Originally Posted by X5 Meister
......The Hunter tire changer (TC350 I think) uses a special clamping set and all parts that come in contact with the rim are made of Delrin (if I recall correctly). That results in no marring or scuffs. So the only thing left that could screw up your rims is a lazy tech who doesn't give a hoot. For that I stick around and watch; even if they tell me to step out of the garage I don't. Oh and $20-40 extra bucks goes a long way.

:iagree:
I always ask about Hunter tire changer before giving them wheels.

Twins, try Wheels America. I had my M6 wheel refinished to new when it got bent on winter roads and they did a good job. They charge flat rate of $129 +$20 for tire dismounts and remounts.

Icer006 04-03-2009 07:36 PM

Quote:

Originally Posted by faz
I feel your pain, and sorry to see this... but I have learned that in the end, it is just a car/wheel/etc. and just accept that shit happens from time to time.

Yep, this is very true. It's just a wheel/car/etc. There are more important things in life like family and health.

Most of my cars (except for the C4S) don't see a "real" carwash after 1-2 months of usage. Just too busy to worry about that stuff.

LeMansX5 04-03-2009 07:36 PM

Quote:

Originally Posted by faz
^^ don't get me wrong... I would be very pissed if a shop did this and would demand a fix. But in this case, it is his uncle's shop... (right, twinspoppa?)

If its Uncle's shop than I am sure he has insurance too. It is a valid claim.

TwinsPoppa 04-03-2009 08:45 PM

Thanks for the comments all and appreciate them.

NTB = National Tire and Battery.


Uncle works there not owns it. Assumed he would do all the work or at least supervise it. Nope, didn't do all the work and di not supervise it. He took it this morning and brought it back to me like that - I was not there. When he brought it back he left. No comments, no apologies, nothing. I had to bring it up to him after I lokked over the car and he acted like "how the heck did that happen".

He's my uncle and in the end it was my call to ask him to do it - so my responsibility. I'm just disappointed because I figured I had less chances of something going wrong with someone on the inside. Lesson learned. I can't be too mad at him.

I specifically asked my uncle if they had a hunter machine and he siad yes. I took his word for it.

Monday, I'm going to show the manager and ask nicely to have him replace the wheels. If not, I'll ask him not so nicely. If not, I'll compromise and ask they pay half. If not, IMHO, they don't want to mess with me.

TwinsPoppa 04-03-2009 08:49 PM

Quote:

Originally Posted by LeMansX5
:iagree:
I always ask about Hunter tire changer before giving them wheels.

Twins, try Wheels America. I had my M6 wheel refinished to new when it got bent on winter roads and they did a good job. They charge flat rate of $129 +$20 for tire dismounts and remounts.

Thanks! Do I have to ship the wheels to them or do they have a local location in the DC Metro area?

X5 Meister 04-03-2009 08:57 PM

Hey Twins, before you open up a can of whoop ass, let me add one or two things...

- I hope you mean you'll ask for them to refinish the wheels and not replace them. I think the chance they'll replace them is inversely proportional to how rude they'll get shortly thereafter. It's not that I don't agree with you and would want the same thing, it's just that you might get more out of it in the end if you don't come off as 'I want a new car' type of guy (we've all read those posts).

- Next, you have a lot more beef with these guys than just scraped rims. Your car drives like crap, which is a safety issue. Question is, which high school junior did your dismount/mount/rebalance/alignment? (No offense to high school juniors, I was once one). This situation must be rectified immediately.

- Just my suggestion, feel free to disagree please, I'd ask them to refinish all the wheels to your satisfaction, re-mount the tires using Hunter equipment, rebalance all 4 wheels using the Hunter Roadforce setup, redo alignment, all for free and also throw in another rotation/rebalance for free for next time.

- Last 2 points. You don't want to dismount/mount tires too many times as you'll eventually affect the integrity of the sidewall. BMW doesn't recommend rotating tires, and personally I never do it, in case you already didn't know.

Best of luck.

LeMansX5 04-03-2009 09:20 PM

Quote:

Originally Posted by TwinsPoppa
Thanks! Do I have to ship the wheels to them or do they have a local location in the DC Metro area?

Closest to you is Philly location, Check their website.

TwinsPoppa 04-03-2009 09:21 PM

Quote:

Originally Posted by X5 Meister
Hey Twins, before you open up a can of whoop ass, let me add one or two things...

- I hope you mean you'll ask for them to refinish the wheels and not replace them. I think the chance they'll replace them is inversely proportional to how rude they'll get shortly thereafter. It's not that I don't agree with you and would want the same thing, it's just that you might get more out of it in the end if you don't come off as 'I want a new car' type of guy (we've all read those posts).

- Next, you have a lot more beef with these guys than just scraped rims. Your car drives like crap, which is a safety issue. Question is, which high school junior did your dismount/mount/rebalance/alignment? (No offense to high school juniors, I was once one). This situation must be rectified immediately.

- Just my suggestion, feel free to disagree please, I'd ask them to refinish all the wheels to your satisfaction, re-mount the tires using Hunter equipment, rebalance all 4 wheels using the Hunter Roadforce setup, redo alignment, all for free and also throw in another rotation/rebalance for free for next time.

- Last 2 points. You don't want to dismount/mount tires too many times as you'll eventually affect the integrity of the sidewall. BMW doesn't recommend rotating tires, and personally I never do it, in case you already didn't know.

Best of luck.

Thanks and I'll keep those points in mind - very good points BTW.

I don't NEED new wheels but I MAY have to ask for them to get what I REALLY want - while also MAYBE get lucky and DO get new wheels.

I'm going to shoot for the stars and maybe end up only on the moon. ;)

I'm not an unreasonable guy - at least that's from my viewpoint. :rofl:

Damager 04-03-2009 10:11 PM

Quote:

He's my uncle and in the end it was my call to ask him to do it - so my responsibility.
Uh - no. If anything, that fact that your uncle works there should help you get this resolved. You shouldn't accept this just because a relative works there.

JayX5 04-03-2009 10:45 PM

Ouch sorry to hear about that Jose.

It seems like no matter where wheels are taken for mounting and balancing, a small scratch or scuff is unavoidable. =(

Damager 04-03-2009 10:50 PM

Quote:

Originally Posted by JayX5
Ouch sorry to hear about that Jose.

It seems like no matter where wheels are taken for mounting and balancing, a small scratch or scuff is unavoidable. =(

I took my X into Costco today to get new Michellin Lattitudes on my 19" rims. The guys told me to expect it to take 2.5 - 3 hours, because "we want to make sure we don't do anything to damage those $2000 wheels". I love Costco. :thumbup:

RichiRich 04-03-2009 10:50 PM

Jose Man! I'm sorry to see that!!

I agree shoot for the stars and see where you land!!

In the end i'm sure you will get it all taken of.

Have fun at the meet.

Rich:thumbup:

Michelle 04-04-2009 12:00 AM

Not sure why you wanted to rotated your staggered wheels, and directional tires, but :goodluck:

TwinsPoppa 04-04-2009 12:28 AM

Quote:

Originally Posted by Michelle
Not sure why you wanted to rotated your staggered wheels, and directional tires, but :goodluck:

I'm not rotating or swapping tires front to back - only left to right. ;)

Since they are uni-directional you have to remove the tires - so, not a typical rotate per se.

If you rotate your tires around every 6K you'll get more even wear and extend the life of the tires. I don't like it when the outsides are all worn down but the rest of the tire is still good.

Michelle 04-04-2009 12:38 AM

Quote:

Originally Posted by TwinsPoppa
I'm not rotating or swapping tires front to back - only left to right. ;)

Since they are uni-directional you have to remove the tires - so, not a typical rotate per se.

If you rotate your tires around every 6K you'll get more even wear and extend the life of the tires. I don't like it when the outsides are all worn down but the rest of the tire is still good.

I know exactly what you meant...Radial Tire suggested I "flip the tires" too, but several here told me it's not good for the integrity and life of the tire.

X5 Meister 04-04-2009 12:57 AM

That is true. Also you must keep in mind that each tire has a specific wear pattern that while you might think is as simple as swapping tires that they will wear on their sides that are still good, turns out isn't so simple. A good analogy of this situation would be swapping brake pads to maximize life.

Quote:

Originally Posted by Michelle
I know exactly what you meant...Radial Tire suggested I "flip the tires" too, but several here told me it's not good for the integrity and life of the tire.


X5 Meister 04-04-2009 12:59 AM

BTW, looking again at your photos there is that one area that the more I look at it, I can't figure out how the hell it got so badly (deeply) gouged. Either the guy was drunk when he worked on that wheel, or he took a screwdriver (or the scraper they use to remove weights) and did it on purpose.

Quote:

Originally Posted by TwinsPoppa
I'm not rotating or swapping tires front to back - only left to right. ;)

Since they are uni-directional you have to remove the tires - so, not a typical rotate per se.

If you rotate your tires around every 6K you'll get more even wear and extend the life of the tires. I don't like it when the outsides are all worn down but the rest of the tire is still good.


JCAPX5 04-04-2009 01:10 AM

Hey man so sorry to hear of your nightmare with this shop. It's always risky when you go to get these things done, as you've learned. It seems as if you didn;t even really NEED this done just looking to maximize/maintain your X to the fullest and got burned. Hope you get them at least refinished and as the guys said to have them properly address the pulling and vibration. I'd lead heavily with this complaint then move on to the wheel damage. This way their on the defensive already. What a pain and with you uncle working there too can possibly complicate things more than help.

Anyway, I've also seen great wheel repair done at the dealer with a third party coming in. Whoever services DCH BMW in Freehold NJ does an awesome job. I saw a set of E46 as well at 911 wheels redone and they looked flawless. His skill set even advanced and he now offer repair to E46 M3 wheels which have that "hyperchrome" finish (not really sure what it's called but it's sort of like chrome but not?!?!?!?!). I think he got around $100 per wheel.

Good luck and regardless your X5 kicks ass.

TwinsPoppa 04-04-2009 01:20 AM

Quote:

Originally Posted by Michelle
I know exactly what you meant...Radial Tire suggested I "flip the tires" too, but several here told me it's not good for the integrity and life of the tire.

Hmm .. never heard otherwise. Thanks for letting me know. I'll have to research why that would be. Maybe it has something to do with them being uni-directional? I've always done this with no problems but that doesn't mean much. I'll look into it.

TwinsPoppa 04-04-2009 01:22 AM

Quote:

Originally Posted by X5 Meister
BTW, looking again at your photos there is that one area that the more I look at it, I can't figure out how the hell it got so badly (deeply) gouged. Either the guy was drunk when he worked on that wheel, or he took a screwdriver (or the scraper they use to remove weights) and did it on purpose.

How someone could do that and NOT mention it at all .... there are all kinds of people. :hammer:

mtX5 04-04-2009 03:02 AM

Damn jose.. thats pretty bad. sorry to see that. They should pay to repair your wheels!! unacceptable.

But i think you shouldn't panic because it should be an easy fix for someone who does wheel repair. theres a company in our area called Nationwide Wheel Repair. They work at BMW of Fairfax alot. I'm sure they come by the dealership near you too. maybe they can help out..1(800)710-2368.

I saved their info just incase..never used them though.

KingCon 04-04-2009 08:38 AM

It might be worth sending your story along to corporate. It looks like someone took no care in removing the wheels. Send your pics and story and see if you can't get some $$ for repairs. That sucks, I'd have someone's ass...especially my uncle for the job!

X Foomph 04-04-2009 09:06 AM

Not good at all Jose. Sorry to see and read this. Hope you get all issues resolved and family stays intact. Look forward to a satisfactory outcome.

Ag4.8 04-04-2009 09:15 AM

Had similar thing happen at Tire Discounter (chain) here in Cinci. They denied their machine could have possibly scratched the wheels. I though some of the damage occurred when they took off the weights. They were going to send me to a wheel repair place at the opposite end of town. I ended up having them repaired that the dealer, they had someone there who repaired wheels full time.

BlackE32_SilverE53 04-04-2009 11:24 AM

Twins, I feel your pain and really understand your point. After keeping my wheels flawless for 3 years, special care in parking and turning curbs, the last place I took my X for tire replacement scratched two and left a small indention in one of my rims. I was very pissed because other places had been so careful with them. I went through the hassle before with BMW when they scratched 2 of my rims on my 740, they settled up by paying me the price of 1 rim, but this one I just let it go because of the time and effort put into it before, but I am reminded of it everytime I clean my rims....

rastaFarai 04-04-2009 11:50 AM

this is why i go to a trusted shop.. i drive all the way from Long Island to Queens in East Elmhurst when i'm doing something. Have to. No experimenting. They've done all my tire jobs and all my friends and family. I'm sure there are great places in LI closer to me, but why bother. I know these guys do great work and I go to them for everything wheel related.

The uncle part - i'd be pissed too but hate to say it, no one cares more than you do. If your standing watching then they'll take care of it.

When i put on my 215s the guy asked me how much i paid after he finished. I said "6" - he asked "$6000? nice wheels.." i laughed and said "no $600".. he asked "$600 each.." lol you get the point.. but he took care of me like they were $6000 set of wheels.

Weasel 04-04-2009 12:38 PM

Also keep in mind not all hunter equipment is created equal... there are many different models and some have metal heads that hug the rim ans cause that damage. Some have plastic heads that are held just away from the rim and never come in contact with it. (which is what our shop uses) I change tires almost daily at work and I never let amything metal come in contact with the wheel face... thus have never scratched a wheel.

And I agree that a wheel repair/refinishing would be the way to go. We use wheelmasters at our dealer and they do a great job. (yet another job who's quality depends on the person performing it)

X5 Meister 04-04-2009 03:11 PM

Which Hunter is that, the TC3500?

Quote:

Originally Posted by weasel56
Also keep in mind not all hunter equipment is created equal... there are many different models and some have metal heads that hug the rim ans cause that damage. Some have plastic heads that are held just away from the rim and never come in contact with it. (which is what our shop uses) I change tires almost daily at work and I never let amything metal come in contact with the wheel face... thus have never scratched a wheel.

And I agree that a wheel repair/refinishing would be the way to go. We use wheelmasters at our dealer and they do a great job. (yet another job who's quality depends on the person performing it)


X5 Meister 04-04-2009 03:15 PM

What's the shop in East Elmhurst?

Quote:

Originally Posted by rastaFarai
this is why i go to a trusted shop.. i drive all the way from Long Island to Queens in East Elmhurst when i'm doing something. Have to. No experimenting. They've done all my tire jobs and all my friends and family. I'm sure there are great places in LI closer to me, but why bother. I know these guys do great work and I go to them for everything wheel related.

The uncle part - i'd be pissed too but hate to say it, no one cares more than you do. If your standing watching then they'll take care of it.

When i put on my 215s the guy asked me how much i paid after he finished. I said "6" - he asked "$6000? nice wheels.." i laughed and said "no $600".. he asked "$600 each.." lol you get the point.. but he took care of me like they were $6000 set of wheels.


gianvito16 04-04-2009 03:25 PM

would they get scratched if you use a tire iron? it would have been better with an air gun, they go straight for the lugs and thats it. why did you want them not to use the air gun and use a tire iron instead?

Weasel 04-04-2009 04:08 PM

Quote:

Originally Posted by X5 Meister
Which Hunter is that, the TC3500?

We have two different machines, one in each shop. (across the street from eachother) The older one is the TC3500 and the newer one that I love is the TCX550. The plastic head on the TC3500 does ride on the rim so you have to be careful it doesn't pick up any trash like shards of metal from a curb-rashed wheel that will embed in the head and scratch wheels after that. (see OP pics) The TCX550's head is locked in place stationary a hair away from the rim so it never comes in contact. That is the only one I really use as it is the best machine I have worked with... ever.

X5 Meister 04-04-2009 04:19 PM

I believe the TCX550 is better than the TC3500 and the newer TC3700. Have you tried the new AUTO34 ?

Quote:

Originally Posted by weasel56
We have two different machines, one in each shop. (across the street from eachother) The older one is the TC3500 and the newer one that I love is the TCX550. The plastic head on the TC3500 does ride on the rim so you have to be careful it doesn't pick up any trash like shards of metal from a curb-rashed wheel that will embed in the head and scratch wheels after that. (see OP pics) The TCX550's head is locked in place stationary a hair away from the rim so it never comes in contact. That is the only one I really use as it is the best machine I have worked with... ever.


Weasel 04-04-2009 04:32 PM

Not yet, but I hear it spoils you! I'm going to advanced training schools in May and June, maybe one of the BMW training facilities will have one (doubt it though)

Damn, just realized thats gonna be 2 weeks away from my beloved computer... I really need to get a good laptop.:rolleyes:

TwinsPoppa 04-05-2009 12:09 PM

Quote:

Originally Posted by mtX5
Damn jose.. thats pretty bad. sorry to see that. They should pay to repair your wheels!! unacceptable.

But i think you shouldn't panic because it should be an easy fix for someone who does wheel repair. theres a company in our area called Nationwide Wheel Repair. They work at BMW of Fairfax alot. I'm sure they come by the dealership near you too. maybe they can help out..1(800)710-2368.

I saved their info just incase..never used them though.

Thanks for the info. might come in handy! :thumbup:

TwinsPoppa 04-05-2009 12:14 PM

Quote:

Originally Posted by gianvito16
would they get scratched if you use a tire iron? it would have been better with an air gun, they go straight for the lugs and thats it. why did you want them not to use the air gun and use a tire iron instead?

I wanted them to do that because when I first got them mounted and balanced at ANOTHER place they scratched up a little the INSIDES of the stud/nut holes using the airgun. I settled with them for that already.

Knowing this, that's why I instructed thinwall socket or hand removed. Didn't matter as you can see and did much worse damage. BTW .. they DID scratch up inside those holes too.

TwinsPoppa 04-05-2009 12:19 PM

Thaks again for all the comments. Hearing all your stories and outlook is therapeutic. :D

I've already "cooled off" and will deal with. But as BlackE32_SilverE53 said - I might be cringing everytime I wash the car depending on how it gets settled.

Icer006 04-05-2009 12:31 PM

Quote:

Originally Posted by TwinsPoppa
I wanted them to do that because when I first got them mounted and balanced at ANOTHER place they scratched up a little the INSIDES of the stud/nut holes using the airgun. I settled with them for that already.

Knowing this, that's why I instructed thinwall socket or hand removed. Didn't matter as you can see and did much worse damage. BTW .. they DID scratch up inside those holes too.

Unless you've got $$$ wheels and a $$$ SUV, I don't see why those scratches inside the holes matter.

TwinsPoppa 04-05-2009 01:14 PM

Quote:

Originally Posted by Icer006
Unless you've got $$$ wheels and a $$$ SUV, I don't see why those scratches inside the holes matter.

I understand it might not matter to others but I bet it would matter to BlackE32_SilverE53 and others - like me. :rofl:

TaMbALoLoNg 04-05-2009 01:55 PM

http://1.bp.blogspot.com/_FdEdvFQfwA...dead+horse.bmp

Weasel 04-05-2009 03:37 PM

That must be your favorite pic to pull out there Tamb...

But don't worry Jose, I get things that piss me off too... Just washed my truck and there is a new door ding complete with white paint 1/2 way between the black door moulding and running board in the drivers door. Bunch of savages in this town.

HuskerX5 04-05-2009 07:44 PM

I have hand polished the wheel lips on my M5 so keeping them from being scuffed is a big deal for me. (if interested, you can see them by following the link in my signature below)

When I take any of my wheels in to a tire shop, I apply 2" blue painters tape out 4" wide all around the outer edge of the wheel. I get asked "what is that for?" and I tell them it serves three purposes. One, to remind YOU to be careful and NOT scuff my wheels. Two, to act as the first level of protection should a slight scuff occur. Third, it acts as a "tattle tale" letting me know that if the tape is torn, YOU damaged the wheels, and they didn't come in that way.

At that point, they realize I am serious about the outcome of their job and the condition of my wheels. I also have my digital camera with me to document any damage should it happen...and I ask that I be allowed to stay and observe. I discuss this on the phone ahead of time and if they won't let me, they do not get my business.

The "get over it", "its just a car", "better things to worry about" comments are absolutely ridiculous, in my opinion. This type of attitude is what further nurtures the "half-assed" attitudes of some of these tire stores/technicians. Hold them accountable, let them know you will, and believe me they will take better care. Hey, if its OK to scuff your wheels, who cares if your directional tires are mounted backwards, why not only put most of the lug nuts back on, or only torque a few of them....

Customer service is a huge issue with me, accepting blame when things have gone wrong is part of that. I would go into your meeting with the store manager very calmly, don't make a huge scene, state your case and state that your intent to made whole again. If that is refinishing the wheels back to your standards, then than should be the terms. I do a lot of negotiating and believe me, if you start asking for something that is perceived as unreasonable, such as new wheels, when the finish is what is damaged, you lose credibility instantly. Be firm, diligent and don't show that you will take any less than what you request. Further, bring someone with you so you have another person that hears the conversation. This nips the "he said/he said" BS that can occur.

BTW, that "not responsible for damage" sign you may see doesn't hold any water and is designed to discourage you from pursuing retribution. If they accept money for a service and they damage your property while performing that service, they own that damage. The issue is proving if it was prior damage, or incoming damage, hence the blue tape and digital camera.

If things go badly, I have a few coupons from Wheels America for a free wheel repair and repaint, and another few for $99 repair and paint. All you pay is shipping. Our chapter got them as giveaways for our driving school last year.

I wish you luck with your situation.

mtX5 04-05-2009 08:29 PM

Quote:

Originally Posted by HuskerX5
I have hand polished the wheel lips on my M5 so keeping them from being scuffed is a big deal for me. (if interested, you can see them by following the link in my signature below)

When I take any of my wheels in to a tire shop, I apply 2" blue painters tape out 4" wide all around the outer edge of the wheel. I get asked "what is that for?" and I tell them it serves three purposes. One, to remind YOU to be careful and NOT scuff my wheels. Two, to act as the first level of protection should a slight scuff occur. Third, it acts as a "tattle tale" letting me know that if the tape is torn, YOU damaged the wheels, and they didn't come in that way.

At that point, they realize I am serious about the outcome of their job and the condition of my wheels. I also have my digital camera with me to document any damage should it happen...and I ask that I be allowed to stay and observe. I discuss this on the phone ahead of time and if they won't let me, they do not get my business.

The "get over it", "its just a car", "better things to worry about" comments are absolutely ridiculous, in my opinion. This type of attitude is what further nurtures the "half-assed" attitudes of some of these tire stores/technicians. Hold them accountable, let them know you will, and believe me they will take better care. Hey, if its OK to scuff your wheels, who cares if your directional tires are mounted backwards, why not only put most of the lug nuts back on, or only torque a few of them....

Customer service is a huge issue with me, accepting blame when things have gone wrong is part of that. I would go into your meeting with the store manager very calmly, don't make a huge scene, state your case and state that your intent to made whole again. If that is refinishing the wheels back to your standards, then than should be the terms. I do a lot of negotiating and believe me, if you start asking for something that is perceived as unreasonable, such as new wheels, when the finish is what is damaged, you lose credibility instantly. Be firm, diligent and don't show that you will take any less than what you request. Further, bring someone with you so you have another person that hears the conversation. This nips the "he said/he said" BS that can occur.

BTW, that "not responsible for damage" sign you may see doesn't hold any water and is designed to discourage you from pursuing retribution. If they accept money for a service and they damage your property while performing that service, they own that damage. The issue is proving if it was prior damage, or incoming damage, hence the blue tape and digital camera.

If things go badly, I have a few coupons from Wheels America for a free wheel repair and repaint, and another few for $99 repair and paint. All you pay is shipping. Our chapter got them as giveaways for our driving school last year.

I wish you luck with your situation.


:iagree: with just about everything you said. That blue tape idea is an awesome idea... i never even thought about it. Last year i went to NY and had my vehicle parked in a garage for a few days, and I asked they let me park my vehicle to avoid damaging my wheels, and they insisted they do it. I told them my wheels had no scuffs and expected it to come out that way. When I went to get my X out when i was done in NY, guess what! curb rash on one of the wheels. I was given a number for a manager, and called on my way back to VA (didn't have time to stay there). After alot of arguing the manager promised to cover the cost of repairs, but ended up lying. I gave up. But for future reference, insisting on parking your own vehicle and blue tape idea may come in handy..

And to further build on the 'its just a car idea';If YOU take care of YOUR car by never scuffing/scratching/curb rashing your wheel, and park at the end of parking lots and do all that crap to avoid other peoples negligence, why would you let a shop, or anyone, ruin all that hard work for you? Its frustrating.. So ya, it is just a car, but its your car, and if your busy taking care of it, why let all that hard work go away so easily?

JCL 04-05-2009 11:40 PM

Quote:

Originally Posted by HuskerX5
I would go into your meeting with the store manager very calmly, don't make a huge scene, state your case and state that your intent to be made whole again. If that is refinishing the wheels back to your standards, then than should be the terms. I do a lot of negotiating and believe me, if you start asking for something that is perceived as unreasonable, such as new wheels, when the finish is what is damaged, you lose credibility instantly.

Husker: Good post. I think the paragraph above is very important. From my experiences having negotiated with customers (as a service manager, but not at a BMW dealer), unreasonable requests absolutely destroy credibility. I had a problem with the post further up that included asking for new wheels, but didn't say anything. I think this is much more likely to achieve a satisfactory outcome.

Weasel 04-06-2009 02:09 AM

I usually end up getting the tickets for customers as picky as Husker... I have a few customers that come in for tires and request me as I have no problem letting them watch the whole process from start to finish. I have no problem as a tech with that because it shows how much they care about their car and the level of work it receives, and if you are a good and honest tech you should have no problem with the customer watching the work you do as you will have nothing to hide.

TwinsPoppa 04-06-2009 03:42 PM

Update:

Well, met with the NTB manager and did not start off good. At first, he wouldn't admit they were damaged by NTB and said it was IMPOSSIBLE to be damaged by their balancing machine. He mentions that if this has to go through corporate that more than likely my uncle would be fired.

Anyways, I explained to him about me not being unreasonable and that if I have to walk away and take care of it myself - fine. I'm not about to get my uncle fired. After more debating he changed his tune.

Eventually, he relented and said to take it to a local wheel repair shop they deal with and he will re-imburse me for the cost.

So, we'll see what happens. I'll update again when I have estimates and something new to add.

Damager 04-06-2009 04:04 PM

Did your uncle actually do they work? If not, I'm not sure on what he would base firing your uncle. If so, maybe he SHOULD be fired?

Weasel 04-06-2009 06:39 PM

He said in an earlier post that his uncle did NOT do the work.

And Jose, it wouldn't be the balancer that scratched it. It would be the tire machine used for mounting. If it needed to be done your point could be made by simply asking for you and the manager to watch the machine being used on your rim then you could easily point out where the head contacts the spokes.

But at least he agreed to compensate for the damages through reimbursement. And if they fired your uncle who was in no way involved in that repair except for the referral that brought you there to begin with, he could sue them... they were just trying to shake you away from that.

jayjay_dee 04-06-2009 06:52 PM

good luck jose... hope this get settled nicely and no one getting fired...

steed77 04-06-2009 07:19 PM

WOW this entire thing sounds like something I went through with NTB a few years back. substitute buddy for uncle.

The whole fire him over this... is CRAZY. That is a weak ass scare tactic. In the end, I got a lousy 200 bucks for 2 wheel refinishes. I sold the wheels and vowed to never go back to them. I have herd the same deal with Merchants here in NOVA...another buddy.

I now go to MD every time I need tires mounted on nice wheels. Great prices too. Radial Tire

X5 Meister 04-06-2009 07:23 PM

Should have audio taped that conversation. What a creep.

X Foomph 04-06-2009 07:32 PM

Quote:

Originally Posted by X5 Meister
Should have audio taped that conversation. What a creep.

That's what I was thinking. Did you have the wife or another witness hear his statement of 'take it to a local wheel repair shop they deal with and he will re-imburse me for the cost' ?? If not, it's your word against his. Good luck.

TwinsPoppa 04-06-2009 08:01 PM

Okay, a couple of clarifications. I don't know how much work, if ANY, my uncle actually did - I never asked and still haven't. From my conversations with him and the manager it sounded like he supervised the work. Which is disappointing in that when he dropped the car off he never mentioned the damage or anything.


I had asked my uncle for:
1. Tire rotation of the fronts (tire dismount/install really).
2) Balance all 4 wheel/tire combos.
3) Check 4 wheel alignment and do if necessary.
4) Adjust toe as necessary.
5) Do not touch rear camber unless necessary for the 4 wheel alignment.

Uncle dropped off the X and thats when I noticed all the problems.

After, the meeting with the manager I found:
1) Front tire dismounts/installs done. (scratched wheels during this).
2) Balanced all 4 wheel/tire combos.
3) Didn't do actual 4 wheel alignment as when checked it was still good.
4) Assume no adjustment of toe per #3.
5) Assume no adjustment of rear camber per #3.

Okay, now some more important details:
1) I was ONLY charged for the 4 wheel/tires balanced - like $46. I did not ask my uncle for any freebies (as noted aboute paying extra so as not to scratch my wheels more).
2) My uncle told the guy writing the ticket to charge me but he CHOSE not to do it.
3) So, the part the operation that damaged my wheels, removal of the tires/mounting, was not listed and I DIDN'T pay for it.

Manager first trying to say IMPOSSIBLE for their machine to damage the wheel - the balancer. Then he finds out I was not charged for some work and starts saying if this goes through corporate more than likely my uncle will be fired. I say, hey, thats not what I want. If I have to walk no biggie. I reiterate I did NOT ask for any freebies, nor did my uncle. I reiterate I just want to be made whole and not trying to be unreasonable. I explain I could get them repaired but they probably could do it cheaper.

He starts changing his tune. Manager now says, hey, he loves my unlce dearly. He's a great worker and I'd hate to lose him - which is what will happen if it "goes through corporate". Now , he says, I don't want to do that and NOW I want to be fair (all of a sudden) to you too. Blah blah blah (about I want you to come back and do business, we don't usually scratch wheels, etc. BTW .. where was all this talk BEFOREHAND).

Anyways, THAT'S when he offers to reimburse me. I believe him and all but I just feel it did not have to go down like that to eventually get to where we ended.

I'm not ging to name the location and in no way am I trying to bad mouth anyone. I'm just relaying it from my perspective.

Another point. I would have taken to the original place that mounted my wheels and tires (only because my mechanic doesn't have that equipment) which happened to be RADIAL TIRE. Guess what happened after voicing my concern about my brand spanking new wheels and them telling me they specialize in that - they scratched one of my wheels! They compensated me for that with no charge on the work and $100. They also said they would take care of me when I need a new set of tires.

Frustrating!

Michelle 04-06-2009 09:02 PM

Quote:

Originally Posted by steed77
I now go to MD every time I need tires mounted on nice wheels. Great prices too. Radial Tire

:iagree: Another plug for Radial Tire. They are definitely the best in our area. Just about all of the MD/DC/NOVA members go there. They are also a supporter of our NCC BMW CCA chapter. :2thumbs:

X5 Meister 04-06-2009 09:18 PM

According to the Hunter web site Radial Tire doesn't use the GSP9700 road force balancer unfortunately.

mtX5 04-07-2009 12:30 AM

wow.. i'm now scared to change my tires. guess im keeping these proxes s/t on forever :rofl:


but glad to hear the issue is on its way to being resolved jose :thumbup:


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