F*CK Momentum BMW!!!!!!!
 

Well I made the mistake of dealing with the scumbags at Momentum BMW. I purchaed a 2005 X5 4.8is that they were advertising online and received it with a bad transmission and a pano roof that's broken. I took it to a local BMW dealer immediately only to learn it needs about $10,000 in repairs!!! I contacted Momentum BMW of Houston and they told me it was sold AS-IS, but of course this is after they flat out lied to me over and over about the cosmetic and mechanical condition of the vehicle. I cannot believe a BMW dealership would misrepresent a vehicle and rip me off the way they did. I'm stuck with this piece of crap now and don't know what to do next. The money aspect bothers me, but what's really burning me up how they could lie to me over and over. I spoke to their salespeople and service manager several times leading up to the purchase and was assured time and time again that it was a beautiful X5 in perfect condition. The evening I received it I started and let it run for a little bit since it had just made a trip from Texas to New Jersey. The very moment I accelerated the "Trans Failsafe" code came up on the dash. I contacted BMW of North America and the Better Business Bureau and made formal complaints. I would expect this from a shotty used car lot, but not from a BMW dealership. So disappointed in the dealership and the product. A bad transmission at 50k???:dunno:

You never drove it before you bought it? I agree with you that since you bought it from a BMW dealership you would expect it to be mechanically sound. Did you know that is was a AS IS sell or was it a CPO? What does the Carfax say? How many owners? Since it sounds like you do not have any type of extended warranty I would suggest taking to a Indy and have them diagnosis the problem. The 4.8 with a Pano-roof is a beautiful thing, I hope you can get this resolved and enjoy the X. What did you pay for your X and how many miles?

PM sent your way.....Phil

Carfax was clean, 1 owner, they told me I could not purchase a warranty through BMW. It's on '05 with 51k, paid $27,000. I'm the least naive person too and they absolutely got me. I trusted them and they screwed me, period. They lied about everything. There are scratches and dings, no thing major but they told me it was perfect in and out. And I've already paid 2 different dealerships already to diagnose the problem. :(

This is a classic case of the forum to the rescue....someone here could've checked it out for you before the purchase. Man this sucks!!! Also, new PM sent your way......Phil

I have had MANY dealings with Momentum BMW at 59/BW8 and Momentum West. You MUST do your homework. Even so, I've still gotten burned since then.

I would strongly (I emphasize STRONGLY) seek out the General Manager. Last time I did that, I had a very good result. It's a long story... But, do yourself a favor and go over there and ask to see the 'man'. Have a list of your complaints. Don't bitch, just give him the facts. You'll have a very good chance of them taking the X5 back from you.

Good luck!

Bruce, I wish that was so. Monty Meave, the General Manager, is an arrogant j*erkoff and he won't even acknowledge any wrongdoing. I've never dealt with such unethical, unprofessional people!!!!

Part of your issue is, they know you are out of town. So the question is, how much fight do you have in you? To Bruce's point, they will burn local customers, so you can only imagine what can happen to a long distance purchase.............Phil

I'm really turned off to BMW right now. I'm a Benz guy and this is my first experience with BMW. Im not sure I'll go back after this. I had my eye n the X5 4.8is for a long time, finally pulled the trigger. I got rid of a Touareg V10 TDI to get into the X5 and what a disappointment.

Don't give up on BMW, I too have had horrible experiences with Momentum. In fact my 2nd BMW purchase was so jacked up, I had to go over the CA's head to get a deal done. Five cars later and I still don't F*** with them. I use them for service because their service manager is really a good guy. Get this resolved and find yourself another dealership...........Phil