No lemon laws in Canada. You can demand, but the dealer is under no obligation to give you a replacement vehicle (unless it was in your sales contract). Better to get on the good side of the dealer than start a war, IMO. They want your return business. Give them a chance to make it right.

thats right. its better to be on the dealer side. but dealing with an ignorant service man is a no go.

Anyhow, i called BMW Canada and the guy said a month is too long. He will contact them and if indeed, its a month he will ask the to give me a BMW loaner since it handles the same.

I think BMW Canada has a major problem. If you own a X5 or for that matter any car and you cannot drive it whether they give you a loan car or not, usually that car takes precedent for repair, especially under warranty.

I mean if someone rings up for a normal service you may have to wait a week or two because of the urgent repairs that come through to the dealer, not the other way round.

My old X5 did a starter motor just as the 2 year warranty ran out in the middle of the city one day. BMW still came out picked the car up put a new starter motor in and had it back to me the next day and they paid for the starter motor I only had to pay the labour cost.

They did not say we have other cars before you it will take a week.

I would write a letter to head office and complain, I mean do they want your business or not, else buy a ML next time.

yes,

i think i will buy an ML CDI next time or the new audi SAV. atleast it has some torque. And its way cheaper. I dont know whats wrong with Calgary BMW.

Check this link out and go to the archive guest book
http://www.geocities.com/anticalgarybmw/MSIE/

I don't know anything about Calgary BMW, and am not defending them or their response times. I do note that the rant link is two years old.

One of the issues impacting customer service in Alberta these days is the economy. Simply put, the economy is overheated due to the price of oil. Current Alberta residents feel free to chime in. In the company I work in we have (non-automotive) repair facilities throughout Alberta, and can not find anywhere near enough mechanics and technicians. We are recruiting across Canada, in Australia, and in Europe. We will hire hundreds this year, and hundreds more apprentices. We are still short.

It is bad enough that for some time restaurants have been cutting back hours for lack of serving staff. We have paid bounties (finders fees) for new mechanics for some time, but I see that 7-Eleven is paying them now as well, just for Slurpee machine attendants.

The problem with the service at Calgary BMW, if not caused by it, is at least compounded by the fact that they will be short of staff. Add to that the -30 temperatures in the past weeks, the extreme number of vehicles broken down (not all of them BMWs with frozen oil separators) and you have the reasons for service waits of weeks and weeks. Not at all acceptable, but writing to BMW's head office is not necessarily going to change it unless they have a SWAT team of mechanics to ship in.

Work on getting a BMW loaner, or travel to another dealership. In Vancouver my dealer is currently running 15 days for appointments, or 2 days for the Service Express while you wait service bays.

> 2 days for the Service Express while you wait service bays.

Do they provide a bed ot cot while you wait?

:rofl:

So, to clarify, they are booking two days ahead, for an appointment at a specific time (like a dentist) for a dedicated set of bays, with a mechanic waiting as you drive in, providing while-you-wait service. The Express Service program is a BMW CA initiative, several dealers have this program. Not sure if the US has the same program. No cots, but there is a theatre lounge, a business centre with computers, the M Cafe, etc.

that is some good service.
Anyways, my sales guy happen call me and I told him what was going on, 30 minutes later they told me i will get my truck back tomorrow. They are waiting for a part which will in tomorrow morning.
Apparently, the service guys thought i didnt buy it from their shop. Now thats some BS

:thumbup: Good to hear.

If you don't complain then they will never pick up there act. That's the problem with a lot of people they don't complain.

You buy a top of the range vehicle, you pay top of the range price, you expect top of range service.

BMW pushes all these items so make them live upto there hype.

I bet the dealer did not tell you when you bought the X5 that if it broke down you would have to wait a month for a repair. The dealer should be up to the task to cover where his dealership is, cold or hot climate.