BMW refused to replace my battery. I'm tired of dealing with BMW and ordered a Lexus GX 460. I should have it in about a month...

Craig

Sorry to see you go Craig. I know all about that level of frustration. This sort of thing happened to me with Audi, after many years of faithful business from me, I finally got fed up and sold the A6 and moved on. It is a shame when car companies, like Audi and BMW, allow dealerships to ruin their reputation.

Best of luck mate.

BMWNA did a good job of ruining their reputation with me, not just the dealers. Thanks, I'm just tired of fooling around with BMW and my local
dealer. This is my 4th and last BMW...

Craig

Another one bites the dust. Sorry to hear ya go man. I've spoken to BMWNA a handful of times, and once you get past the secretary, it's like talking to an SA...kiss my ass or you get nothing. I've gotten used to lying to get what I want from places nowadays, and getting good, HONEST customer service seems few and far between anymore. It's pretty sad.

Has anyone taken BMWNA, your SA, or your dealership to small-claims court or superior court?

If it comes down to it, I'm not going to lose 1-cent, on the transaction if I am "forced" to get rid of my X5 via one means or another.

Par for the course, it's (my X5) probably worth 25 to 30% less than what I bought it for 2.5 months ago, which is fine.

But, I certainly will not eat that cost. That I can guarantee.

I'm going to take a guess, that those who have taken one of the routes above have had very favorable outcomes, and results.

I remember back in 2003 when I took delivery of one of the first Nissan 350zs to hit the States. It was loaded and cost about $50k. The steering wheel was ever so tilted to the left, but the alignment was spot on (according to factory specs, at leat), and despite the alignment machines used, no one could figure out what was going on.

The dealer worked on it for 3-days, to no avail. calling me several times per day, at times. Having no luck at the hands of the dealer, Nissan USA flew out their chief technical engineer (seriously) who worked with my dealer for the next 4-days to make sure the car was absolutely true and straight. They put the guy up in a hotel and everything, specifically to fix my tiny complaint. It must have cost them a fortune. The service they put forth to fix that miniscule issue was unrivaled and makes BMWNA's service look like a 5th-rate scam, on the verge of collapse.

BMWNAs behavior, at the time of this writing, is indefensible and atrocious. I'm really shocked and quite saddened to be writing such a horrible review, but the fact can't be denied.

I know some of you have had vehicles that have been problem free, or you have dealers that have gone above and beyond, which is how it should be.

Though, for MANY of us, that's not the case whatsoever.

:iagree:I've worked at dealerships, so I know exactly what you're talking about. It comes down to the all mighty dollar and if they wanna keep their customers for life or just the time being. Sobi switched from an X5 3.0 to the Infiniti FX35, and I get the feeling he's going to be 10x happier from beginning to end w/ his new purchase.

I had an Infiniti QX 4 for 8 years without all of these problems I've had with my year old X5 35d. I also have a Lexus LS 460 without all of these problems. I'm done with BMW and charging my vehicle every night. Good luck to all of you who aren't having problems with your X5. I don't think BMW wants to stand behind their vehicles. I've owned 4 BMW's and this is my last. This will be my 6th Lexus...

Craig

I wish BMW execs would monitor these boards once in a while. Hell, let's ask NBC to make an episode of "Undercover Boss" and force them to become a member and owner, give him a 70k a year budget and own an X5. ;)

A couple of years ago there was someone from BMW NA monitoring some of the boards, but I suspect that function got canned as a cost reduction with the drop in sales.

I've seen some guy named Vatkins post a few times on Bimmerfest. He hasn't done anything for me and my problems. I don't think I've seen anyone from BMW post here?

Craig