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-   -   Paint Peeling- No longer covered (https://xoutpost.com/bmw-sav-forums/x5-e70-forum/70339-paint-peeling-no-longer-covered.html)

Jime60 02-11-2010 05:56 PM
Paint Peeling- No longer covered
 
Tried to get by dealer to replace the left side "strut" of my '08 X5 4.8's steering wheel that has begun peeling and he advised BMW is no longer coveriung under warranty as of Jan 1. Strange since they covered my '06 M5 a few months ago and it is definetly a manufacturing defect (painted plastic) and apparently has been going on for years. Anyone else having the same issue?

Retired Profile 02-11-2010 06:03 PM
That would be a manufacturers defect for sure. Unless of course they can provide proof that you caused it to peel off or find the pack of trolls living in your X5!

Craig 02-11-2010 07:02 PM
Go to another dealer... Others have had this problem and had the pieces replaced under warranty.

Craig

rh71 02-12-2010 02:29 AM
replaced 1/4 without problem.

ard 02-12-2010 02:40 AM
To be clear, the 2010 warranty states the following items are excluded:

"Items which are subject to wear and tear or
deterioration due to driving habits or
conditions, such as brake pads/linings, brake
discs, clutch disc, pressure plate, filters,
upholstery, trim and chrome items, paint
finish, drive belts, glass, and similar items,
are specifically limited to defects in material
or workmanship"

So is the peeling a normal wear and tear, or a defect in the material?

Sounds like it is subject to interpretation, AND bmw may be revising policies....

DeePee 02-12-2010 02:44 AM
whoa...not good. My X5 is in the dealership right now (with peeling issues as secondary purpose of the service). Haven't received update call from my SA yet.

KWP1911 02-12-2010 10:04 AM
Quote:
Originally Posted by rh71 (Post 711746)
replaced 1/4 without problem.
:iagree: Replaced 1/29.

deutsch100 02-12-2010 11:12 AM
Quote:
Originally Posted by ard (Post 711749)
To be clear, the 2010 warranty states the following items are excluded:

"Items which are subject to wear and tear or
deterioration due to driving habits or
conditions, such as brake pads/linings, brake
discs, clutch disc, pressure plate, filters,
upholstery, trim and chrome items, paint
finish, drive belts, glass, and similar items,
are specifically limited to defects in material
or workmanship"

So is the peeling a normal wear and tear, or a defect in the material?

Sounds like it is subject to interpretation, AND bmw may be revising policies....
So BMW is not covering Brake pads/lining and discs?? What happened to their advertising blitz about everything being covered, including brakes and discs????

Penguin 02-12-2010 11:16 AM
Quote:
Originally Posted by deutsch100 (Post 711825)
So BMW is not covering Brake pads/lining and discs?? What happened to their advertising blitz about everything being covered, including brakes and discs????
That's covered under the Free Maintenance program, not the warranty... two separate programs with separate rules.

lovebmw 02-12-2010 11:17 AM
Quote:
Originally Posted by deutsch100 (Post 711825)
So BMW is not covering Brake pads/lining and discs?? What happened to their advertising blitz about everything being covered, including brakes and discs????

These items should be covered under maintainance.

deutsch100 02-12-2010 03:22 PM
Quote:
Originally Posted by Penguin (Post 711827)
That's covered under the Free Maintenance program, not the warranty... two separate programs with separate rules.
That's a little confusing, isn't it? If brakes, rotors, discs are covered under the 4year/50k maintenance, but not covered under warranty....what's going to keep BMW from not paying? Can't they just say it's not under warranty?

DeePee 02-12-2010 03:39 PM
just got a phone call from my SA to give status of my vehicle. He said they've sent pics of the defective light knob and steering wheel finish to BMWNA yesterday and so far, they have not received a denial (when I asked if repair of those defects are covered under warranty) which no "NO" is a good news. In fact, he said they have parts re: steering wheel in stock and will order the light knob part.

So, I guess it depends on the dealership, i don't know why others doesn't covered the defects.

ard 02-12-2010 03:51 PM
Quote:
Originally Posted by deutsch100 (Post 711894)
That's a little confusing, isn't it? If brakes, rotors, discs are covered under the 4year/50k maintenance, but not covered under warranty....what's going to keep BMW from not paying? Can't they just say it's not under warranty?

What is wrong with people?

Re: brakes, rotors, discs

It is covered under the maintenance plan, it is not covered under the warranty. They will rightly say "It is not covered under warranty but is covered under our maintenance plan". Very few people will be confused.

If a rotor BREAKS, then it IS covered under the warranty since it did not 'wear out', but actually failed due to a defect....

Jime60 02-13-2010 01:41 PM
In response to an email I sent to the dealer yesterday they have now promised to replace the "defective" parts at their cost. They are on order and will be installed sometime next week. Case closed - I hope.

mtech8 02-16-2010 05:42 AM
Jime60, glad things sounds like they are working out.

I was denied coverage for light switch peel. I'm still trying to get my issue resolved. Looks like I'm making some head way too.

Which dealership do you go to?

Jime60 02-16-2010 12:42 PM
Long Beach BMW


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