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Engine Malfunction reduced Power new X35D
So we have only 130 miles on our new X35D (I haven't even been able to post welcome pictures yet!), and it's back at the dealer due to an Engine Malfunction, reduced power warning. My wife was driving and described that the car barely moved and bucked until she stopped. Once she stopped and restarted the car, the fault cleared.
We took it to the dealer the same day, and today we were advised that the BMW NA is going to replace the DME due to a service advisory. That's all the information I have at this point, I know a few others have had similar problems. I'm kinda surprised that BMW would install the DME just a few weeks ago and already have a service advisory on it, but that appears to be the case. I expect the car will be back on Friday and I will let you know what the report or SA says... |
Mine did it around the same mileage... although i only got the warning, it kinda hesitated for a second, i gave it some throttle and it was fine, warning went away, 3000 miles later, not an issue.
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Since it's my wife's car, she insisted in taking it in. As you can see there is a problem since BMW is replacing the DME.
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sorry guys, what's DME?
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M,
Same here & with many others. Not aware of the Service Advisory. When you have more info, please do elaborate. There are dozens of reports, at this point, primarily with 2010 35ds. Glad your wife was in a safe situation when this took place. |
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BMW Technology Guide : Digital Motor Electronics (DME) |
I found this interesting web site regarding recalls and bulletins:
Maintenance, Recalls and Technical Service Bulletins= |
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2. WHo knows if or what BMW has recommended, if anything at all. 3. What was on your actual paperwork? Did you or the wife look at that or did it just get signed and turned back to the dealer for submission to BMW? (The owner has to sign off on warranty work, but dealers often try to keep that stack of paperwork 'in house'.) 4. I've seen no TSBs or service bulletins for replacing the DME. 5. Dealers (SAs) just make stuff up based on their own ignorance and their perception of the client's knowledge.... Let us know the part numbers on the work order showing what parts were replaced. A |
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This work is being done by a very reputable dealer IMHO, and they have never BS'd me over anything. I would say that since the car was built only four weeks ago, the service advisory must be brand new- otherwise why would they install a faulty part? I hope to have the car today, but the part did not arrive yesterday. I will post the service info when I get the car back. |
I recall reading about someone else who got a Performance Center delivery a few months ago and had the engine go bonkers within 100-200 miles of leaving the Center. I seem to recall that was also a DME replacement.
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Subscribed to your thread. Hopefully replacing the DME is going to resolve this issue. - DaRip |
Montoya:
Thank you for a clear, factual post. Looking forward to the resolution. |
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Wrong forum: bimmerfest - BMW Forums - View Single Post - Pcd 10/16 |
Here is my thread on the topic and the resolution
http://www.xoutpost.com/bmw-sav-foru...same-time.html |
Was contacted by BMWNA today twice by phone (after 5-weeks) and by my dealer's service manager twice who apologized for over 20-minutes the first call. They're taking the vehicle for as long as it takes to correct the problem and giving me a loaded 3-series on Monday to use as a loaner.
Sales Associate also called to apologize twice, left a voice message, and left a text message, as well. Service Manager #2 who denied there was an issue in the first place, is being disciplined. Was told that BMWNA conducted a stern call with the dealership's Primary Service Manager, who was never informed of the situation by his colleague who he shares responsibilities with. They also called my wife to apologize to her, prior to contacting me, which I felt was very honorable, and spoke to her for nearly 10-mins. She expressed her concerns and explained what had taken place, etc. This is representative of the service I expect, in such a situation, and I'm satisfied at this point that BMWNA has stepped up to the plate and that the dealer is not taking the matter seriously. I'll report back with the findings from the dealer, though they'll be keeping the vehicle for some days, until the problem is fully resolved. For the time being, they're compensating me with several accessories that had been promised at the time of delivery. It's my hope they'll resolve the issue this time. So, all in all, 6-calls and a text message. Again, that is the level of service I expect and I'm happy to see the results of my inquiry being taking seriously at this point in time. It's a shame it took 5-weeks of calls with BMWNA, and 2.5 months with my dealer, but as long as it's fixed, safe, and reliable to drive, I'll be 100% satisfied with the vehicle. If there's news next week on the results of their findings, I'll post them here. |
That should read "and the dealer is NOW taking the matter seriously."
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Glad to hear they have appropriately groveled and you are feeling adequately appeased.
Lets hope there is a problem found and fixed. Although do keep in mind that "safe" and "reliable" are all unquantifiable... |
Glad to see things are working out for you abmw.
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Just picked up the car today from the dealer. The service ticket read that the the dealer set up a PUMA case with BMW NA for the fault codes. BMW NA replied that the fault codes indicated a faulty DME and that it must be replaced. (I don't have the service ticket in front of me, but there was nothing more interesting than what I just stated).
So, a little different from the service advisor's discussion with me over the phone- there is no Service Advisory, looks like just a faulty component. So far so good, we have only driven it home. We packed it full of our accessories that have piled up- 214 wheels, cross bar, mats etc. Now that it's home, I hope to have welcome pictures posted by Sunday (we're up at the Mt. tonight for my daughter's ski race tomorrow). Thank-you to all that have replied. Now that the car is back, I look forward to driving it (finally) and giving everyone our first impressions. |
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Funf Dreisig |
FWIW this is a classic "problem" thread on this and other X5 forums.
0 - A forum member's X5 displays a warning light that can be triggered by lots of different problems. 1 - The member posts that the warning light came on and takes their X5 into the dealer. 2 - The dealer SA tells them some garbled story about what MIGHT be wrong before the problem is actually fixed. 3 - Other forum members chime in with possible causes and comments. 4 - The OP gets the vehicle back with minimal hard info on what was actually fixed and another story from the SA. A lot of this is good. The member with the problem gets support/advice from the forum. The member usually gets their X5 back fixed. We all learn at least one problem that can trigger the warning light. And everyone feels good about it. BUT...We are all left to speculate again the next time, which of many possible problems have triggered the warning light. What is missing is hard data about what actually caused the problem. BMW's warranty works against us by encouraging owner's to 'not worry their pretty little heads'. And the great irony is that our X5's are equipped with a socket that allows US to read the codes. As many of you know, the engine light on our 2009 35d came on at around 4000 miles. And I know exactly what code was set when this happened. Because I read it BEFORE I took the X5 to the dealer. Thanks to the help of forum members, I even knew the exact part that the dealer would need to fix it. And more importantly, my SA knew that I knew. The result was that the dealer managed to source a hard to get part and replaced the turbo inter-cooler temp sensor while my wife waited drinking lattes and eating pastries :) Anyone who owns an X5 can probably afford to buy a <$50 OBD II code reader. The plug is in the left hand foot well. You can learn a lot without even opening the hood. And the advice you get on this forum can shift from speculation to specification :) Funf Dreisig |
Funf: excellent post, imo! :thumbup:
GL, mD |
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Funf, Here's another contribution to the potential cause of the error. my 2010 35d w 18k miles just threw the error... took it in and my SA says its a bad EGR valve. I don't about you guys but given i've done 18k miles in 10 months the 35d has been fairly good... i've only had to go in for a) exhaust fluid refill #1 b) exhaust fluid refill #2 + replacement of the 2nd resevoir (something about it leaking) c) drivers side heated mirror cracked d) rear climate control fans making clicking noises e) high battery discharge - (they replaced the battery and a foot well module) f) 1st oil change maintenance g) re-top off of oil after the change (was 1 quart low) h) air temp sensor recall i) re-program recall j) and now.. this engine malfunction with the suspected bad egr valve 10 issues in 10 months of ownership... but i did drive it alot so i think i probably pushed it through 2 years worth of its life in 10 months... |
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yeah i was going for a bit of sarcasm... i guess it didn't come across on the net... i've been relatively disappointed with bmw on the build quality of the X5... my last new bmw was a 3er and that had very minor issues... I had a used M5 and a used 745Li and both were okay... I'm really wondering if its just the quality of work that comes out of the factory in spartanburg. |
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i think there's alot of merit in that... a car is a complex piece of machinery... there are alot of subcomponents and not everything is made by bmw... even if its made by bmw, maintaining quality is a pretty hard job to do.... managing suppliers especially when not in your home turf is really difficult as well. |
Got a problem on my 2010 35d that has been developing over a few months. Started slowly so didn't really notice it initially...
I had the Check engine light on and booked it in to be sorted. Dealer said it also needed the DDE and air mass sensor recall doing, so they did that. Performance gradually deteriorating and then about a week ago I got a call from the dealer saying the car had contacted them needing a service. Oil change was 4400km away but I took it in and explained my concerns over poor engine peerformance and economy especially from cold, and harsher than previous gear changes especially when coasting down. It was also holding onto gears to 3000rpm or so when previously used to change up at around 2000rpm. After the oil change etc I thought it was better, and it probably is from the engine smoothness perspective, but it still feels down in power and economy is no better (though I've not driven it very far since I got it back). Dealer notes say they did a 'ISID 6 diag system test' and 'reset adaptation'. Goes on to say the car was road tested and was ok. Service rep asked me to drive it for a week or so for adaptation to occur, and bring it back in if I'm still not happy Feels like the turbochargers aren't working or the engine is 'starved' if you see what I mean. Anybody had similar experience and managed to get it fixed? At the moment I'm likely to take it back in for further diagnosis. Peter T |
Maybe clogged fuel filter from a bad tank of gas? Just a thought......
Here's a link to a guy with a 335d that had that happen to him.... Long cranks...engine malfunction decreased power light... - bimmerfest - BMW Forums |
Many thanks for the reply. I agreed to drive the car for a week or so to see how it goes and get back to them if I'm still not happy with it.
I'm still not happy with it! Peter T |
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