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2010 Buyback & 2011 Ordered, but a few order Qs
As some of you remember my 2010 35d (bought in 12/09 had major stalling issues. Thankfully, it wasn't in my head or something that was only taking place on the road and not at the dealer.
The DDE (the vehicle's main computer) registered a fault indicating it, itself, needed replacement. That took many days to source from S.C. After replacement, less than 200-miles later, the vehicle again began stalling, and again, there were error codes. In fact the same error codes showed up! Strangely, the DDE indicated it needed replacement a second time. There was also a relay that was replaced as a "guess," but the relay was a "dumb" component and the tech said when he bench tested it, it worked fine, but he was doing what he was told by BMWNA/FASTA (I have all the part numbers and exact error codes if anyone is curious). Long story short, no one was confident the vehicle could be repaired, the regional engineers had never seen two DDEs (main computers) go out, let alone one (apparently) on a 35d. Luckily the service manager spoke candidly and said he really had no idea how to fix the vehicle, and he wasn't confident they could fix it, as they simply couldn't figure out what was wrong. BMW even ordered them to check for water damage! Keep in mind I had put less than 50 miles on the vehicle when this first started. It was in the shop for 3-weeks total. Long story short: BMWNA and the dealer quickly agreed to buy the car back and replace it with a 2011 at the Dealer's Cost (supposedly their real cost) which will be determined by BMWNA. They're also not charging for any usage of the 2010 35d, given it occurred on the 3rd day of ownership 50-miles into my ownership of the SAV (luckily this was verified by SOS). The buyback was not very difficult in this case. The underlying fact was that everyone knew the consequences of the issue, should it occur at the wrong time. Luckily the dealer could replicate the stalling, but even with the help of the engineers they still had no clue as to what was causing it. For it's replacement I ordered the following which is very close to what I had save for the wheels and seats, which I changed on the 2011: 2011 35d Space Grey Tech Package (Nav, etc.) Sports Package (comfort seats, trim bits, anthracite headliner) Roof Rails Side Steps Cold Weather Package (heated front seats, heated steering wheel, light washers, thicker steering wheel- similar to M wheel) Comfort Seats 4 Zone Rear Climate Control 20" Style 214 Runflats Nevada Sand Leather Seats Dark Bamboo Trim IPOD USB Integration Active Drive Suspension (Deletes Standard Sports Suspension) Lane departure warning System (new for 2011) Satellite Radio Options I wanted that aren't avail. -bumper/traffic cameras are not currently avail. on the 35d I'm told. -Intelligent Cruise Control is also not avail. on the 35d at this time. -Stop and Go Traffic Cruise is not avail. on the 35d at this time I would have loved the options above but my SA says they're not avail. currently. I sat next to him as he was ordering the vehicle and indeed they were not avail., on his screen, at least. It's like ordering a computer online. Pretty simple. Two options I'm wondering about that I skipped: A) The smart phone integration for $150.00. It is my understanding this can be added after the fact and it's a snap in module, that one must then buy another phone specific snap in module for. My SA says this must be performed at the factory. I thought it just snaps in, at any time? I use an iPhone, so I'd then have to buy the snap in module for the iPhone, etc. I'm sure the new iPhone will require a different snap in module, so it gets a bit silly IMHO. B) Ventilated Seats with active driver seats. They're about $1,100.00 more than the standard 20-way adjustable seats, I believe. We have a few 100 degree days here. I don't really care that much, but I did want the perforated leather. This can only be ordered with ventilated/active seats my SA told me. That seemed strange. Any thing else I'm missing or any advice. I'm still wondering about the 20" wheels. I guess I can try them and if they're too rough, I can always sell them and pick up a set of the 18's, but I'm wondering if the 19s would be a better choice. The Roads in S.F and the surrounding region are not that greatest, but they're very old, so there are lots of non-engineered freeway passes, etc. Handling is what I'm after, so I'm sure there will be less comfort, than my current 18s, but the comfort seats may make up for some of that, as I currently have standard issue seats. Again, any thoughts, on the above order would be appreciated. I know the stalling issue and the main computer failing (twice) is not common, so I'm willing to take another shot at the vehicle and the brand. It's the best option out there for my needs, and had the thing not stalled so frequently, I would have much praise for the vehicle. Thanks in advance for any help- and if anyone knows anything about the bumper cameras availability, that would be great. It was a feature I was really looking forward to. The top view is a life saver when parking in the city, but anything that assists with getting out of tight spots and avoiding pedestrians and traffic is huge. |
Great Specs! You're going to love the Comfort seats. Sounds like an awesome vehicle.
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Yeah, the seats seem awesome. The 35d I have now, was just what they had on the lot. I didn't have the opportunity to special order it and the standard seats are pretty uncomfortable.
I guess the biggest issue will be dodging potholes with the 20" wheels, but I'm looking forward to this fresh start with the vehicle and the brand. |
Very nice. I'm jealous that you're able to order with the 214 run flats. Comfort seats are awesome and you guessed it...comfortable! Congrats, glad everything worked out for you.
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Get the ventilated seats, they are worth every penny. No downside except the cost from my experience with them.
Since your getting everything at a discount, your right to check off the options with less restraint in this case. With all your B/S hassel, reward yourself... |
Nobody answered the question on whether smart phone integration can be done after production. Anyone?
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Very good to here that the issue was resolved. I know you had a hard time of it here, but it sounds like you managed bmw well and are getting a very good resolution. I am dying to know if 'dealer cost' is any different that what we all think dealer cost is... such info would be seismic.:wow: Comfort seats are fantastic. I don't like holes in my leather, but that's me. I've said it can trap dirt, liquids and smells- and be less durable- but others disagree with me. The smart phone actually does NOT include the stupid snap in thing- just the wiring, modules and mount- you still need to buy the snap in for your phone. For $150 I did it though. How about the spare tire? I wish I had ordered one... Are you getting the ECO credit? if you aren't, I bet the dealer IS. ;) Kudos on the Adaptive drive. Good Luck- A |
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In all seriousness, I've always suspected that true cost was always lower across the board for all models than the circus act we all go through getting those X over invoice deals. True cost is probably something only the involved owner and the sales/finance manager at a dealership are privy to. Quote:
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Perhaps someone connected with a dealership can provide more accurate info? |
I didn't see comfort access in the specs. Great feature.
And if you use nav a lot, the heads up is awesome too. The wheels is definitely a preference. The 20's were fine for me. I'm use to my 21's now too. Love them! |
I didn't go with comfort access, due to some problems I've read about. Maybe it was confined to just a few people, but to be honest it's not a big deal and for $1,100.00 it seemed steep on top of everything else. I don't mind putting the key in the ignition and in past cars I've owned with it, I hate having to search for the damn key, when it falls under the seat or I stick it into a cup holder and can't find it 5-hours later. I know it's silly, but hey...
As for the phone integration, if it must be done at the factory I guess I'll call them up and order it (if it's not too late), just to have the option. But, I swore it had the antenna in the shark fin, and you are only buying the first part of the cradle (you must then buy a phone specific cradle). Again I have a current iPhone, then buying another cradle for the next iPhone, etc. can get expensive. The reception here in CA has been fine when driving. It's in my home where I have more of an issue. As for the ventilated active seats, I decided to skip them. I had them on a previous vehicle (a 350z) and they looked cool. On that car they were not ventilated, but they were difficult to clean and I even have a detailing background, somewhere in my long history. You need to be careful of the product you use. But, I can just envision my wife spilling a bottle of water on the seats and kerplunk- there goes an $800.00 seat activation module. Real reason I skipped them: to save money. The MSRP was already at $70k. I felt that's getting up there for a 35d. As for cost I'll actually pay and the eco-credit, I don't know. I'll certainly let everyone here know what unfolds. Apparently BMWNA is setting the price on this car, that's what I'm told, at least. I am not dealing with an SA or taking delivery via an SA, but from a customer service/marketing woman at the dealer. I was told there's a 7 to 10% markup on MSRP depending on how the model is equipped, but I'd think it's more. Anyway, there doesn't seem to be any foolery taking place. They continue to say I will pay less for this vehicle, that is better equipped, than I will for my 2010. I believe they're right. But, we'll see, obviously. Lastly, someone asked about the HUD unit. I agree it's pretty neat. The reason I skipped it is that I almost always wear sunglasses that prevent me from viewing it (polarized I believe- made by Oakley). It's a very cool feature, but again at the cost it's hard to justify. I could have been at $75k retail with the seats and the HUD very quickly and I think that's really pushing the limit for a 35d. I think I'm happy with my choices. I was very bummed about having to buy an "off the lot" 35d, as I needed delivery prior to the end of 2009 for tax reasons. But, in a weird way it's all working out well. I'll be careful of the holdback fee, also, which I am also aware of. As for the eco-credit, I'm going to push them on this one, as it was offered with the original vehicle and should be on this one IMHO. Though, I can't have everything and at the end of the day, if I can walk away with a vehicle that works well, and is close to what I paid for my 2010, I'll be satisfied. Lastly, nope, no spare tire. I'm confident with the run flats. Anyone think that's a mistake? I'll never be more than 50 to 100 miles away from service, worst case. The only thing I can imagine is that with the 20" wheels, it's probably not all that difficult to destroy one, given that the vehicle does weigh some 6k lbs. fully loaded. So, maybe I should think of that option. Lastly, lastly, I can't emphasize enough how far kindness went in this situation. I know there are a few others who have had similar circumstances. The BMW customer reps are so used to being yelled at, that they expect nothing less. Tip to the wise: don't yell at them. It's not their fault. I don't think I raised my voice to anyone a single time throughout the entire transaction. It something I mention, only due to the fact that BMWNA could have pushed this issue. They have deep pockets, and well, compared to them I don't. So, if you're in a buyback situation A) feel free to contact me and B) really, really, really, really be maintain your composure. Keep the advice coming, if anyone has anything additional to add. Again BMW finally stepped up to the plate. It took 6-months, but the end result is what's important. |
Glad to see your problems are behind you. No premium package? Is that a new thing for 2011's? Are you going for the tire and wheel insurance with the 20" wheels?
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I have to agree with AlexK. I know why people order the side steps, because they look good but are dysfunctional.
I did not order the spare but wish I had it. I NEVER use the extra space under the rear mat... |
Given that I missed so many things, let me just start over, so you guys can help me decide what I should add or delete. I could use the help. As the SA refuses to assist, as he's not making a commission, so I'm in the dark here, working with a customer service rep.
Thanks all, here it goes: 1)2011 X5 35D base price $51,300.00 2)Space Gray Metallic no charge 3)LUB4 San Beige Nevada Leather no charge 4)ZAP Sports Activity Package $2,200.00 5)ZCW Cold Weather Package $900.00 -248 heated steering wheel -494 heated front seats -502 retractable headlight washers 5)ZPP Premium Package $3,400.00 -245 Power adjustable steering column -316 Power tailgate -319 Universal Garage Door Opener -430 Auto-dimming interior and exterior mirrors -488 lumbar support -493 Storage Package -4NA Digital Compass mirror -563 Ambiance lighting -639 BMW Assist with Bluetooth 6)ZRC Rear Climate Package $900.00 -417 Rear Manual side Window Shades -4NB 4-Zone Automatic Climate Control -761 Privacy Glass 7) ZTP Technology Package $2,800.00 -3AH Rear View Camera with Top View -508 Park Distance Control -609 Navigation System -615 Online Information System (BMWNA told me e-mail is coming soon and advanced web surfing!) -620 Voice-Command -6AA TeleService Control -6UH Real Time Traffic Information 8) 328 Running Boards $300.00 I purchased them for their aesthetic appeal only. 9)330 Sports Package $No Charge: paid for in the Sports Activity package this year -255 Sports Leather steering wheel -2LE 20" Light Alloy Y-spoke Wheels Style 214 with run flat radials (can't wait for these!) -2VA Adaptive Drive Suspension $3,500.00 deletes sports suspension. I have it now and it's impressive. -456 Multi-Contour 20-way adjustable seats -760 Shadowline exterior trim -775 Anthracite headliner 10. 386 Roof Rails $100.00 Again, I personally find them aesthetically pleasing and functional. 11. 431 Auto-dimming rear mirror 12. 4AZ Dark bamboo wood trim 13. 5AD Land Departure warning cost: $950.00 - technology borrowed from 7-series - heavily vibrates steering wheel and sounds an audible and visual warning if lane departure detected. -Monitors lane position via rear view mirror's image, according to vehicle's relation to road markings. 14.655 Satellite radio with 1 year subscription $350.00 15.6FL iPod and USB Adapter $400.00 -I find it difficult to navigate my iPod. I'm hoping there were some slight changes made to the software or that they make such changes in the future, to make the system in-line with the easy to use iPod interface. 16. Increased top speed limiter- no charge -My current 35D has 18" wheels with factory issued run flat Bridgestones with high side walls. I do have adaptive drive suspension, however. The vehicle is stable at 100 mph. But it's apparent the tire and wheel combination is not meant for ultra-high-speed cruising. I believe the 20" wheels and 315mm rear tires will add a large amount of stability. I do not commonly drive for extended periods at 100 mph., but it is sometimes required to get out of dangerous situations on I-5 and on I-10 there are stretches where the average cruise speed is 90 mph. (Fair warning, Arizona, has an incredibly extensive system of video speed traps on all State Highways and Interstates.) If you're cruising through the area make sure you take precautions. The tickets are obscenely expensive. I had a $350.00 ticket for driving 75 in a 65 on I-17 from Phoenix to Sedona. Net Total $69,950.00 Destination Charge $875.00 Total Suggested Price $69,825.00 Packages I really want which are of vital importance to me that my SA/Customer service rep told me are not available: -Bumper traffic view cameras -Intelligent/active cruise control -Stop and Go Cruise Control for gridlock traffic Options still considering: - Smart Phone integration. No one can tell me if the $150.00 buyings the first of two cradles or if there is actually an inductive antenna installed in the sharkfin of the vehicle. I believe the antenna is already there, but apparently no one can answer this for me definitively. If anyone knows, I'm still looking for a definitive answer. - Active Driver Seat with Ventilated (Heating & Cooling) Driver and Passenger Seats, which adds Perforated Leather to the front seats. I originally only wanted perforated leather, but was told they can't be ordered without this $2,100.00 package. I believe they compliment the multi-contour seats so the difference is only $1,100.00. Again, this is all going great, save for the fact that no SA will assist myself or the customer service woman who's actually conducting the transaction. The salesmen feel that if there is no commission, they'll enter the order, but not perform any salesmanship. The individual who sold me the defective X5 is the one who physically entered the order into the computer, but he refused to assist me further. When I asked why he was acting so strangely, he said flatly: I'm making no commission off of this sale. I reminded him he did make commission off of the original sale, but it didn't seem to help. There's not a lot of cooperation at the dealership apparently and the salesman said that by entering in this order it was taking his time away from courting commission generating customers. Long story short: I'm left doing research on my own and with a very helpful, but relatively uninformed customer relations woman, in her young 30s who's doing her best to keep the process moving forward, but who knows nothing about BMWs per se. Her job is simply to address complaints and handle buybacks. She said she is currently working on 45 BMW buybacks and any given time of all different models. I don't know if that's higher than any other brand, but it seems like a lot. Anyway, again: research is up to me entirely. So, I'm doing my best. If anyone has any thoughts on my order, please let me know! I'd love the bumper cameras. They're only a $300.00 order, but apparently they're not going to be offered until later this year (probably around the time my vehicle is ready for delivery) which they expected to be about 3-months. Thanks all. Again, if anyone wants the myriad of fault codes from my old 35D, I'll get around to posting them this week. They are extensive, but may be informative to to the forum as a whole. I can't imagine the cost of replacing two main computers had the car been out of warranty. I could see them costing $10k each. The process to have them replaced is unbelievable! - okay this post has gone on long enough. Thanks agin everyone and I'll keep you all updated on the final pricing I'm given. Trust me, I'm as curious about it as anyone else. I literally haven't a clue what the price I'll be paying for the vehicle will be! - |
Yeah I know, I could have saved some bucks with the lane departure. But, I'm not always driving. A certain someone has more confidence than she should at certain times of the night. I feel this will solve many arguments.
Either that or it will create many arguments. I can now say "pull over and let me drive, even the car says you're falling asleep!" Smart phone: I ended up ordering, after all for two reasons. A) I know BMW is vastly expanding their online services (BMW Assist/Search). Things like e-mail and text messages are forthcoming, according to nearly everyone I've spoken to at BMWNA. B) It's possible that BMW may release other options that require the smart phone integration, during the time period I own the car. One thing I suspect will be commonplace, and is already sold by verizon is a mobile wifi hub. Essentially it's a mobile wireless router that allows those in the vehicle and surrounding area to surf the Internet wirelessly. I can see BMW offering their own version. We're just seeing the tip of the iceberg in the smartphone war. Again, the above is just my guess of what "could" be offered. Save for A) as I do know e-mail and true web surfing is on its way, as is offered overseas. Anyway, to answer your question, in all honesty if the lane departure saves me during that 1 in 20,000 mile incident, when I'm distracted for a second (last time was about 20,000 miles, when I was staring off at Palo Verde Nuclear Power Plant) - I didn't hit the rumble strip, but I was distracted for a split second, than it's worth it. Will I rely on it to work in an emergency? No I won't rely on it anymore than I would rely on Volvo's new city brake and BMW's new stop & go smart cruise. The ultimate responsibility for paying attention to the road is up to me. But, given it does offer improved safety, even if it's not 100% reliable, I did feel it's worth it. As a side note, which I'm sure most of you are aware: The E70 is the safest vehicle the NIHS has ever tested period, out of any car class. In other words, according to the insurance companies, the current generation X5 is the safest vehicle in the world in terms of frontal, side, and rear end protection. You can find a great video of the crash tests and statements about this on youtube. |
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Posted elsewhere in this forum, smart phone integration provides enhanced reception from the antenna in the shark fin, along with charging feature for the I Phone (don't know about others). And yes, you will need to buy the cradle separately. I think it is worth it. Our reception improved, and the charging feature is one less hassle factor for your phone.
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