Quote:
Originally Posted by Quicksilver
I don't hate dealers. There out to make money like any other business.
What I don't like is a customer who doesn't get all the information re:
parts and labor and job expectations before the job starts and then
complains about the cost and results afterward.
Is there greed involved? Perhaps but lets face it if they offered to do
the job for free we would be all over that offer but the facility wouldn't
survive.
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My point was, referencing the post I responded to, that any dealership that is doing a repair in 2 hours under warranty and takes 4 hours to do the same repair out of warranty is probably dishonest. Either they're rushing it and not doing a proper job under warranty, or they're milking it to charge the customer more.
Perhaps 'hating dealers' was a little harsh, but if they're really quoting different time frames for the same repair based on warranty status, that's not right.