First post! (4 years after i registered

)
Hello all. I recently got my wife a CPO 2013 X5. The car has been great but I've noticed an issue with the wipers. As part of the CPO they replaced the windshield (rock chip) and I don't think the wipers were put back right. The driver side wiper leaves a large unwiped section on the bottom corner about 14 inches high meaning the unwiped rain partially obstructs the vision of my short wife when she drives. Also the top two or three inches of the wiper blade actually goes over the top of the windshield and hits the weather strip and paint on the roof of the car. I tried swapping the passenger/driver blades but the results are even worse as the passenger blade is longer than the drivers blade.
This leads me to think the issue is with the wiper arm. I tried forcing down the blade attachment further into the arm but it won't budge.
Any idea how to fix this? I wanted to avoid the hassle of making a dealer appt just to fix wipers.
TIA