Over the last weekend, I learned (the hard way when trying to use it) that despite having an active subscription, that BMW Assist is NLA for my 2011 X5. I called the 888 number indicated on my I-drive.
I was informed by the after hours customer service agent that packages for BMW assist can no longer be renewed for cars
2013 or older. I tried to contain my frustration with the agent, but as I'm sure anyone else who has found out about this would agree, it's a little insulting to be told that a car that is five model years old is "obsolete" and "ineligible for upgrades".
I did find a thread in this forum about this issue. So it's clear that BMW has decided to pull the plug on offering this service on "older vehicles":
http://www.xoutpost.com/bmw-sav-foru...activated.html
Today I finally had a chance to follow up on this, so I tried calling the BMW Concierge from my iDrive. It also indicated that the service is not enabled, but I did manage to reach a concierge. According to the person I spoke to today, it's true that this service if fact cannot be renewed on any car older than 2013. HOWEVER... it MAY be possible to have the hard drive (her words, not hardware) upgraded in my car, which would then make it eligible to be re-enrolled in the service. I have a call in to my Service Advisor to check on this now.
So, all that said, my question is has anyone had this upgrade done? If so, were you able to re-subscribe to BMW Assist? And, did you have to pay for it and if so, how much did it cost?
Any insights are much appreciated here. I don't know if it's the general consensus, but considering how much BMW is pushing ConnectedDrive, it seems a little shocking to me that they are discontinuing online services after just three model years!