Bottom Line they suck. The sales dept is allright. But unles it is the last day of the month or dec31st they will not take a penny off the sticker. The service dept is a nightmare. They keep changing employees and no one knows anything at all about BMWs. I mean nothing. My M3 was making a loud clunking noise from the differential. All m3s make some but this was alot worse than normal. They looked at it and said everthing was fine. On the way to work the next morning the differential mounting bolts snapped off and the diff almost fell out of the car hanging on by the drive shaft. This is only one story for you i have many more some even worse.