Maybe; but they had us sign a paper that said we understand that they would not provide a loaner car for repairs (except major service). Concord never did that and always provided a car. That's why said I'll see. As far as being the #1 rated dealer in service in Norcal, to be honest what i have heard is not good regarding the dealership in particular. Consistantly the comments over and over again have not been favorable. I use to take my 7 series in for oil service but never any repairs so i have to admit as of yet i don't have any first hand knowledge about their service so I'm going in with an open mind.

Why did we buy there? #1 We had been in there so much we finally got to know one of the salesmen (Ulysses) and he cut us a decent deal. #2 we are over the hill so much it was for the sake of convienence for service. In any event I am optimistic about the relationship.

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"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.”
Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance…….