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#1
07-06-2006, 12:39 PM
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Maybe; but they had us sign a paper that said we understand that they would not provide a loaner car for repairs (except major service). Concord never did that and always provided a car. That's why said I'll see. As far as being the #1 rated dealer in service in Norcal, to be honest what i have heard is not good regarding the dealership in particular. Consistantly the comments over and over again have not been favorable. I use to take my 7 series in for oil service but never any repairs so i have to admit as of yet i don't have any first hand knowledge about their service so I'm going in with an open mind.
Why did we buy there? #1 We had been in there so much we finally got to know one of the salesmen (Ulysses) and he cut us a decent deal. #2 we are over the hill so much it was for the sake of convienence for service. In any event I am optimistic about the relationship. Quote:
__________________
"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.” Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance……. 
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#2
07-06-2006, 03:46 PM
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ahh.. Ulysses is a good guy. By far him and Rey are probably the 2 best sales guys around.. I can't stand Mike R and Anatoly. The first couple times I went to east bay, they gave me the run around even though I was ready to buy. Their lost since I've purchase quite a few cars from the guy who took care of me. (12 BMWs since 95 to be exact...) As for service, I never have had a bad experience with East Bay and everything I've heard or experienced is top notch. Willy the shop foreman is a very good guy and extremely knowleagable. Billy the tech who only work on M cars is also a guru. He's the only guy really that works on my cars. If you see Kevin Dupre when you head back him.. tell him to step up and sell that POS 7 of his! The baby would love my E39!
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#3
07-06-2006, 07:47 PM
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Now that I think about it it was Willy who spent an hour helping me out with my voice module connector. I gotta go back and tell him what i found. Thanks for the reminder.
Quote:
__________________
"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.” Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance…….
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