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Originally Posted by motordavid
CJ: Ya gotta cool off: call your AX hotline, explain the situ, (Less verbage Is more to the CC co., in this case) and ask them to stop payment and credit your a/c. They will...then send a nice, short but terse email to the WeirdlyNamed&NoQualityLightSource and ship the sumbitches back to them. Then, stop ranting about this
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MotorDavid could not be more right! If you play this wrong with AMEX you will have to eat the lights and the charge. So stick to your strongest two points... A - the lights were described as Plug and Play, you went to an Authorized BMW mechanic who stated that unwarranted modifications to your vehicle would be necessary for installation. B - The time between the vendors reciept of your lights and their return to you. Then ask for a credit and ask how you should proceed.
No Editorial, No Rant, No Emotion... keep your cool and move on with your life. Also make sure you have a print out of the product description with the PnP line and your shipping receipts. Do not forward the email and other communications it's irrelevant and clouds the issue.
Good Luck