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Originally Posted by motordavid
CJ: Ya gotta cool off: call your AX hotline, explain the situ, (Less verbage Is more to the CC co., in this case) and ask them to stop payment and credit your a/c. They will...then send a nice, short but terse email to the WeirdlyNamed&NoQualityLightSource and ship the sumbitches back to them. Then, stop ranting about this
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MotorDavid could not be more right! If you play this wrong with AMEX you will have to eat the lights and the charge. So stick to your strongest two points... A - the lights were described as Plug and Play, you went to an Authorized BMW mechanic who stated that unwarranted modifications to your vehicle would be necessary for installation. B - The time between the vendors reciept of your lights and their return to you. Then ask for a credit and ask how you should proceed.
No Editorial, No Rant, No Emotion... keep your cool and move on with your life. Also make sure you have a print out of the product description with the PnP line and your shipping receipts. Do not forward the email and other communications it's irrelevant and clouds the issue.
Good Luck
05-29-2005, 01:30 AM
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