The -056 TCU definitly does have VR commands for the phone (only). I had one, and it worked fine ...

Is the SES jumper plug on ... that can cause issues if its not. Its a blue connector with a termination plug on it.

Another possiblity is they messed something up in the coding process for the TCU ... unlikely though.

Dont give up though. Demand they get it fixed and as suggested above, get them to open a PUMA case. It normally only takes a couple of days to get a response from BMW ... and in these situations they will probably get the Tech to try a new TCU, with the latest part# !