Originally Posted by tsagg

UPDATE! Well I called the service mgr. this morning to complain and told him the whole story. I made sure to mention that I was just 30 years old on my second car from them and that I have a lifetime of business to provide. Well, he called me back and told me that he was covering my inspection #1 expense under customer goodwill. FREE! I was very happy but honestly this was the outcome I thought should have happened anyway. I'm in sales and LOVE when I get to be the bitching customer every once in a while. I get beat up all day long by customers!

I got the car back this afternoon. My service advisor called me to tell me the car was done and ready to pick up and he sounded pissed. I'll bet he got yelled at for this one but oh well, they deserved it this time. I truly am very calm and hardly ever complain, but this one upset me.

The facts: simple one day job turs into 3 day job with chrysler caravan rental car = free inspection #1.

Now I hope I don't get 'black listed' from the dealership like when you give them a bad grade on a survey!