Originally Posted by Cairns

BG624 call BMW Customer Service. They'll tell you- sometimes the dealers are unaware. The fact that you don't know- and that your dealer might not know- and that your order will slip until May at least- is what aggravates me so much about this. I didn't even suspect until I heard about it on this board and called to confirm.

IMO BMW has a duty to inform it's customers when the options they order are not available or are delayed. They're acting like a bad airline. Having bought two new BMWs- and ordered a third- I feel like a first class customer would after sitting on the tarmac for hours and being told nothing.

BTW complaining to their CR department has no more effect than complaining to a flight attendant. They're told the bare minimum and they do their jobs by politely passing that information along.