Thread: Thank you Tom
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Old 07-19-2007, 11:26 PM
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Tom G. Tom G. is offline
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Join Date: Aug 2005
Location: X5world
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Quote:
Originally Posted by DWill
Just want to take a moment to say thank you to Tom for the FAR above average customer support.

Tuesday, I installed the DICE iPod integration kit on my new 07 Nav equiped X3.
After finding the correct wires under the console, which took about 2hr; the install itself took no more the 30 - 40 minutes.

After the install I couldn't get the thing to work.
I called Tom left him a message and less than a hour later he called me back. Tom spent at least an hour on the phone with me trouble shooting and with the exception of on small issue (which I didn't discover until late yesterday) he had me up and running.

There are a lot of retailers that could take some lessons from Tom on customer service.

So thank you Tom. Whatever I need in the electronics department for this car or any other car that you have "toys" for you'll have my business.
Thanks for the feedback - seeing posts like these make it all worth it.

I received your message later this afternoon, give me a call when you have some free time and we'll troubleshoot your other issue in real-time.
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Tom G. | european auto source (eas)
email: [email protected] web: www.europeanautosource.com
tel 866.669.0705 | ca: 714.369.8524 x22 | fax: 714.908.1796


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