With Apple the key is to be persistent and build up a long set of case notes to help show your determination. Everytime any type of call is made they have to log it. Numerous times I spoke to people saying they'd never seen a case-file soo long.Generally, they have a three strikes rule before offering a full replacement.My laptop had issues with shorting around the battery terminals which they didn't seem to consider much of a safety issue despite its repeatedness. Plus the local Authorised shop (not truly apple) wasn't 100% helpful in presenting my case.Eventually however I ended up with a brand new machine through determination.Suggest asking for a Senion Specialist and if they won't then email your complaint and case number to Karine Aillan ([email protected]). Failing her then I've heard an email to one of many PAs [email protected] speeds things up. Check Consumerist website for more details.

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