Which Laptop would you recommend

willtwilson · #1 07-29-2007, 07:54 PM

With Apple the key is to be persistent and build up a long set of case notes to help show your determination. Everytime any type of call is made they have to log it. Numerous times I spoke to people saying they'd never seen a case-file soo long.Generally, they have a three strikes rule before offering a full replacement.My laptop had issues with shorting around the battery terminals which they didn't seem to consider much of a safety issue despite its repeatedness. Plus the local Authorised shop (not truly apple) wasn't 100% helpful in presenting my case.Eventually however I ended up with a brand new machine through determination.Suggest asking for a Senion Specialist and if they won't then email your complaint and case number to Karine Aillan ([email protected]). Failing her then I've heard an email to one of many PAs [email protected] speeds things up. Check Consumerist website for more details.

trueX5er · #2 07-29-2007, 08:13 PM

Quote:

Originally Posted by willtwilson

With Apple the key is to be persistent and build up a long set of case notes to help show your determination. Everytime any type of call is made they have to log it. Numerous times I spoke to people saying they'd never seen a case-file soo long.Generally, they have a three strikes rule before offering a full replacement.My laptop had issues with shorting around the battery terminals which they didn't seem to consider much of a safety issue despite its repeatedness. Plus the local Authorised shop (not truly apple) wasn't 100% helpful in presenting my case.Eventually however I ended up with a brand new machine through determination.Suggest asking for a Senion Specialist and if they won't then email your complaint and case number to Karine Aillan ([email protected]). Failing her then I've heard an email to one of many PAs [email protected] speeds things up. Check Consumerist website for more details.

Interesting. I've been to the Apple store at least a dozen times with my iBook. They've sent it out to Kentucky for repair four times, two for hard drives, once for software, and another for a logic board. Three strike rule my a**. When I asked, they said "we don't keep records on past services" I guess they lost my entire service history, because I manually had to tell them my reciept numbers. I'm going to e-mail that contact right now about my experiences. Thank you for that. (EDIT: nevermind...anybody in USA? Thanks, though)

Scottie: Good luck finding a laptop. I had an old Toshiba a few years back, it caught fire, Best Buy had no trouble taking it in and giving me a $1200 dollars. (much more than the value). But hopefully they've changed.

willtwilson · #3 07-30-2007, 08:09 AM

Quote:

Originally Posted by trueX5er

I I'm going to e-mail that contact right now about my experiences. Thank you for that. (EDIT: nevermind...anybody in USA? Thanks, though)

In the USA, I would try Elise Taylor <[email protected]>. She is part of the AppleCare Specialist Admin Team and should be able to put you in contact with a Specialist. I believe she deals more specifically in the shipping of new systems. I dealt with her near the end, despite her being based in Texas.
Another member of that team is Pete Kiriakos <[email protected]>.

Good luck! And if you can don't mention my contact details - cheers.

Quicksilver · #4 07-31-2007, 03:57 AM

Interesting: In all the years of having Mac products ( Believe me I mean a lot of years) I have only sent something back once, and been in the store once about a problem. Both times the problems were fixed so quickly i was really impressed. Maybe it's because i'm closer to Cupertino.

Quote:

Originally Posted by trueX5er

Interesting. I've been to the Apple store at least a dozen times with my iBook. They've sent it out to Kentucky for repair four times, two for hard drives, once for software, and another for a logic board. Three strike rule my a**. When I asked, they said "we don't keep records on past services" I guess they lost my entire service history, because I manually had to tell them my reciept numbers. I'm going to e-mail that contact right now about my experiences. Thank you for that. (EDIT: nevermind...anybody in USA? Thanks, though)

Scottie: Good luck finding a laptop. I had an old Toshiba a few years back, it caught fire, Best Buy had no trouble taking it in and giving me a $1200 dollars. (much more than the value). But hopefully they've changed.

Scottie · #5 07-30-2007, 04:17 AM

Quote:

Originally Posted by willtwilson

With Apple the key is to be persistent and build up a long set of case notes to help show your determination. Everytime any type of call is made they have to log it. Numerous times I spoke to people saying they'd never seen a case-file soo long.Generally, they have a three strikes rule before offering a full replacement.My laptop had issues with shorting around the battery terminals which they didn't seem to consider much of a safety issue despite its repeatedness. Plus the local Authorised shop (not truly apple) wasn't 100% helpful in presenting my case.Eventually however I ended up with a brand new machine through determination.Suggest asking for a Senion Specialist and if they won't then email your complaint and case number to Karine Aillan ([email protected]). Failing her then I've heard an email to one of many PAs [email protected] speeds things up. Check Consumerist website for more details.

I was told the exact same thing by a firend I think he is going to email his contact in Apple here in the UK today. Still I think I shouldn't have to go this far as the Laptop still under guarantee.