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Originally Posted by willtwilson
With Apple the key is to be persistent and build up a long set of case notes to help show your determination. Everytime any type of call is made they have to log it. Numerous times I spoke to people saying they'd never seen a case-file soo long.Generally, they have a three strikes rule before offering a full replacement.My laptop had issues with shorting around the battery terminals which they didn't seem to consider much of a safety issue despite its repeatedness. Plus the local Authorised shop (not truly apple) wasn't 100% helpful in presenting my case.Eventually however I ended up with a brand new machine through determination.Suggest asking for a Senion Specialist and if they won't then email your complaint and case number to Karine Aillan ( [email protected]). Failing her then I've heard an email to one of many PAs [email protected] speeds things up. Check Consumerist website for more details. |
Interesting. I've been to the Apple store at least a dozen times with my iBook. They've sent it out to Kentucky for repair four times, two for hard drives, once for software, and another for a logic board. Three strike rule my a**. When I asked, they said "we don't keep records on past services" I guess they lost my entire service history, because I manually had to tell them my reciept numbers. I'm going to e-mail that contact right now about my experiences. Thank you for that. (EDIT: nevermind...anybody in USA? Thanks, though)
Scottie: Good luck finding a laptop. I had an old Toshiba a few years back, it caught fire, Best Buy had no trouble taking it in and giving me a $1200 dollars. (much more than the value). But hopefully they've changed.