My wife received an error this morning on her i-drive stating something along the lines of battery drain / low battery. The car ran fine. She started it up again this afternoon and got the same error. Took it to the local dealer who had a quick look and didn't seem to have any ideas. Their service department is "fully booked" (not a good sign?) Thursday and Friday and they are closed at weekends, so they will not look at it until Monday! They wouldn't entertain a request for a courtesy car until the error was cleared - they expect my wife to drive round with this error taking three children to and from school. If it breaks down they said "just call BMW assist" !

For a £54,000 car, that's pretty rubbish service. When I had my £32,000 Volvo XC90, they would _always_ fit you in, even if it meant calling in an engineer from another dealership or staying late. They would also always offer a courtesy car, or to chauffer you around and drop you off / pick you up if you had any appointments during the time your car was being repaired.

Unfortunately I wasn't at the garage, if I had been, I wouldn't have been so polite. FIVE days before they could fit in a £54k for what could potentially be a pretty major fault on a 6 week old car. Halliwell Jones of Warrington - shame on you.