Scumbag dealers exist everywhere and with all car brands I guess. I usually get worse service for my XC90 at my Volvo dealer than with the BMW dealer here in the US.. but then it's just a luck of the draw.

__________________
BMW - X5 4.8i w/all US options packages, 19" Y wheels, White/Tobacco, Huper Optik 50% tint
Mercedes Benz - E320 CDI Park Assist, NAV, Folding Mirrors, Premium Sound, Voice Command, Sunroof, Auto Rear Shade, Bi-Xenon