I know many people who rely on their BlackBerry to get their e-mails! They have had a two outages with in a one year period which I understand can occur....but that is the trouble with relying on one company to deal with e-mails.
RIM is a victim of their own sucess....an outage is really a widespread problem for the whole country...
As much as the new Blackberry's look great, I am still not convinced on relying on one company to service all your e-mails, text messages, and voice mails. I'm glad no one lost their e-mails.
The scary part is that RIM doesn't know why it happened...