Easy test for the voice commands is to push and hold the face button till the system beeps. Say "Dial Phone" and see what happens. If you hear a voice say "Please speak the number" you'll know you have voice commands. Follow the instructions in the manual found on the front page of X5world website. It works well.

A friend has the same issue you report with his Windows Mobile 5 PDA phone (Verizon XV6700) not transferring all of his contact list. It only transferred the first ten contacts. I'll have him check out this jetware. That might be an answer for him.

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2003 4.4i (The X5 is WAAAY more fun than my Jeep used to be... )