Here is my experience. I did all my ordering via email communications to the dealership. I can't stand dealerships, sales people, finance people and the whole stupid sales game with goes with ANY dealerhsip. The only drawback to this is the lack of customer experience. My contact seems to be on vacation quite a bit so I just popped into the dealership unnanounced and spoke to another salesperson. They looked my order up and gave me an arrival date. They also answered a few questions for me and were actually quite helpful considering I wasn't a potential car sale to them.