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Originally Posted by MD11F
Problem is I got stuck with a Toyota Corola the first time.. So I told them, until you get an X5 loaner to give me, I'm not returning... and I followed up with I expect it done right this time.. I sometimes wonder if they even test this stuff before they give it to you..
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The dealers seem to be slacking lately. I never leave the dealer anymore w/o the service rep sitting in the car with me to go over every detail I asked to fix...which is a shame.
I hate the "couldnt duplicate customer complaint" stock reply that seems to be more common every day. I now ask if that statement is on my receipt before I even pickup the vehicle.
If they spent as much time checking out your vehicle before delivery as they do explaining that anything less than 5 stars is a failing grade, they might actually get 5 stars.