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Originally Posted by lanbrown
Who cares about being refunded, was he compensated for the inconvenience you put him through? I fail to see how what CJ has to say as now being inaccurate. He can tell his experience from the beginning until the end. If his experience was against your business approach, why did it happen? I also think your reply says volumes about your business approach.
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We simply cannot please everyone all the time. It happens, infrequently as it does, and it happened that we explained ourselves already on the situation in another thread.