EK, I think you suffer to some extent of not knowing US customs, even though you seem to be able to converse in English well Plus, you make certain assumptions based on your personal or peer group attitude toward the case, and seemingly discount whatever BSW told you.

We have tried to educate you on the issues from the US perspective, but with limited success. If I was BSW, I might not know how to reply to some of your more aggressive rants.

My suggestion: Take the partial refund they are offering, and say thank you. Or, you can continue to give the impression that you feel you are always right, and blameless. That won't gain you too many allies here, will it?

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