My experience with BSW!

[Essam Khafagi]

NextGen,

I did not say I want all my money back, my concern is that they deducted 55% for only missing boxes... and... If I did not mention the use of super glue no one would know I used it. There are no marks on the speakers.

The other concern, the are not replying to emails. They said they would pay 200$ and disappeared.

I do not want the speakers to be sent back to me. They are worthless.

[Essam Khafagi]

Originally Posted by Scottie

a quote from BSW website

"We believe in our products - so we guarantee it.
Our products will make you happy. We're so sure we offer a 30 day period to enjoy your new setup. If you're not happy, we’ll give you a full refund."

I've never heard of the "if it's not in the original package" when returned to us we will not give you a full refund, as long as you have a receipt for payment is the main thing, however I accept that it may be common practice in America. I would hate it as I often return my clothes to Harvey Nicholls but never in their plastic bag as often I will have thrown it out.

Only the original poster will know how well he packaged the speakers.

I would have thought that BSW could do the decent thing and take photos of the damage surely not to much to ask of them

Thansk Scottie... finally someone on my side.

[Scottie]

another thing:
Have you actually read their return policy???

I have (I'm bored tonight) and can't see anything about being in the original box just that all the original contents should be there.



If I packed something well enough to be shipped then I got the news that they were damaged I'd be annoyed, lets face it speakers in a box is not exactly hard to pack and get enough protection around it to make it safe from damaged. (I managed to get a bottle of whisky all the way to america without damaged.)

see below unless I'm missing something (which is possible).

our 100% Satisfaction Guarantee: The products we sell and install will make you happy. We're so sure of it that we offer a 30 day period to listen to and enjoy the products you've purchased. If you're not happy, return the product in like new, undamaged condition, and we'll issue a full refund (less shipping & handling). Or, if you prefer, you're welcome to exchange your product for something else we offer. If we've installed the products in your car, we'll be happy to return it to stock at no charge, too, provided we haven't performed any custom work on the vehicle. If we have done custom work, we'll find a way to make you happy, but we may not be able to offer a full refund. Some conditions apply. See below.

Our Return Policy: We make every effort to be sure that our customers are completely satisfied with their purchase. If in the unlikely event you are in any way unhappy with your purchase, we will explore all our options available to correct the problem. If after all options have been exhausted and you still wish to return the product, you may do so within 30 days from the date you receive the products. Our return policy is as follows:

Any new, unopened item may be returned for a full refund less the cost of shipping within 30 days from the day you receive the item. Any opened and/or installed item may be returned for a full refund less the cost of shipping within 30 days of the receipt of the item provided the item is undamaged and all original contents are included. If an item is in any way damaged or some contents are missing a restocking fee may be assessed at Bavarian Soundwerks' discretion or no refund issued. Please note that items that are special ordered are not eligible for returns or refunds.

Shipping is non-refundable. Additionally, if you wish to return an item, you are responsible for return shipping and protecting and properly packaging the item. If a returned item arrives damaged, we will be unable to issue a refund; you will be required to seek reimbursement from the shipping carrier you've chosen.

If you receive a product that is in any way defective (excluding damage during shipment), you may return it for a complete refund of the price of the item. If any item is damaged during shipment, contact the shipping carrier and Bavarian Soundwerks immediately to report the damage; you will be required to seek reimbursement from the shipping carrier.

The sole obligation of Bavarian Soundwerks, (including but not limited to its owners, operators, contractors, consultants, employees, etc.), at our discretion, shall be repair, replacement, or refund of item(s) sold. Bavarian Soundwerks will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods.

If you've placed an order and would like to cancel before it has shipped, just let us know - we'll issue a full refund.

If you aren't satisfied with the product you've purchased and installed, we pledge to help you resolve the issues with the product where possible, and at our discretion, pass on a discount for an alternative product you'd like instead.

We will be absolutely fair and honest in our evaluation of each situation. Our goal is happy customers and the best service possible. If you don't think you're being treated fairly, let us know, and we'll make it right.
Please note that ALL returns require authorization BY PHONE ONLY. DO NOT make a return without first contacting us or you may not receive credit; we reserve the right to refuse items returned without authorization and withhold a refund of any kind. We may also bill for return shipping to sender if required. If you'd like to make a return, please contact us for return authorization.

International Customers

Fitment & Compatibility: Our products are designed for North American specification vehicles. Because we do not have access to vehicles designed for other markets, our products may not be compatible with your vehicle or installation processes may vary in some way (wire color, etc.). We are happy to make every reasonable effort to assist with installation and support our products for our international customers, but in some cases we may be unable to provide the required assistance for installation, etc.

Duties & Taxes: Many countries may tax goods entering their country. In all instances, the customer is responsible for payment of any applicable taxes or duties associated with the import of products into his or her country. Please check with the appropriate authorities to determine what, if any, taxes or dutes are applicable for a given purchase and be prepared to pay those fees.

Warranty coverage: We will happily support and cover under warranty any defective products. However, you will be responsible for any and all shipping fees to and from BSW for ANY reason, including, but not limited to, returns, exchanges, repairs, and replacements.

Pricing

While we do our best to keep all our prices accurate and up to date, on occasion an item may be mis-priced. As such, all prices listed are subject to change without prior notice. A price listed on this website does not entitle purchaser to that price; however, we will make every effort to honor a price listed where possible.

Billing Policy

For security reasons, when you place an order with Bavarian Soundwerks and pay with a credit card, we will bill your card immedately; we do not wait until your order has shipped to bill your credit card. The reason for this policy is simple: we want to provide the absolute best protection of your sensitive credit card information, and the most effective way to protect that data is simply not to store it in our database. Because we do not store key credit card information, we must bill immediately. If for whatever reason your purchase is backordered, out of stock, or there is a problem with your order, we will issue a refund in accordance with our return policy. In short, this means that you are welcome to a 100% refund at any time before your order ships!

Shipping Policy

We get your items to you as fast as we can! Most of the products we carry are shipped within 48 business hours. However, in some cases, your order may take 3-5 business days to ship out depending on factors such as: our order volume at the time of your purchase, product availability, delay in receipt of payment, etc.

Rarely, an item may be sold out at the time of your order and we will be unable to process your order until more stock is available. If this is the case, you will have the option of keeping your order in place or receiving a full refund if you do not wish to wait for more stock to arrive (typically no more than one week, but sometimes up to three weeks or more). If you decide to keep your order in place, when the item you ordered becomes available we will send notice of the shipment at that time.

Given our high volume of orders, we cannot always contact each individual customer with exact timeframes for shipment of their order. While we make our best effort to keep each customer informed of their order's status, we cannot guarantee we will notify you if your order is in some way delayed. We will in all cases send e-mail notification when your order has shipped.

IF YOU WOULD LIKE TO KNOW THE STATUS OF YOUR ORDER, simply Contact Us and we'll get back to you in no time with an order update. Please be sure to reference your order number and which item(s) you are inquiring about where applicable.

Warrantees

The warrantee on all products Bavarian Soundwerks carries is that of the original manufacturer. Because Bavarian Soundwerks carries products from a number of different companies, it is impractical for us to list each specific warrantee policy for every product. Please contact us for warrantee information on the product in which you are interested.

Legality & Responsibility of Use

The purchaser of any part releases the manufacturer of the part and Bavarian Soundwerks, LLC from all liabilitles pertaining to the use of the part. The purchaser recognizes that any alteration or modification to any motor vehicle may increase the risk of injury or accident and may render the vehicle illegal for use on public roads and highways. Use at your own risk.

[NextGen]

Originally Posted by Essam Khafagi

NextGen,

I did not say I want all my money back, my concern is that they deducted 55% for only missing boxes... and... If I did not mention the use of super glue no one would know I used it. There are no marks on the speakers.

The other concern, the are not replying to emails. They said they would pay 200$ and disappeared.

I do not want the speakers to be sent back to me. They are worthless.

Essam, you are starting to sound like Wagner. You are leaving out very important details. At the start of this thread you said that BSW informed you that the speakers were damaged.

I just received your package and need to inform you that some of the contents were damaged in shipping because of the way they were packaged. There is also damage to the speakers from installation that goes beyond normal installation marks.

It is a combination of the wrong package AND the damage speakers that has lead them to cut into your refund. You can't say they are giving you 45% back only because of the wrong package.

That is the reason why I started talking about getting proof of the damage. It is not BSW's fault that your speakers were damage during shipping! As Scottie has pointed out, they clearly state in their policy they do not have to offer any refund on damage product.

You may want to consider taking their current offer and chaulk it up as a lesson learned. The only other option I see here is to have them send the speakers back and make a claim with the shipping company.

You are wasting your time trying to get more money back on damage speakers IMHO.

[Wagner]

Originally Posted by NextGen

Essam, you are starting to sound like Wagner. You are leaving out very important details. At the start of this thread you said that BSW informed you that the speakers were damaged.



It is a combination of the wrong package AND the damage speakers that has lead them to cut into your refund. You can't say they are giving you 45% back only because of the wrong package.

That is the reason why I started talking about getting proof of the damage. It is not BSW's fault that your speakers were damage during shipping! As Scottie has pointed out, they clearly state in their policy they do not have to offer any refund on damage product.

You may want to consider taking their current offer and chaulk it up as a lesson learned. The only other option I see here is to have them send the speakers back and make a claim with the shipping company.

You are wasting your time trying to get more money back on damage speakers IMHO.

Yeah..he is starting to make sense!

[Wagner]

Originally Posted by Scottie

a quote from BSW website

"We believe in our products - so we guarantee it.
Our products will make you happy. We're so sure we offer a 30 day period to enjoy your new setup. If you're not happy, we’ll give you a full refund."

I've never heard of the "if it's not in the original package" when returned to us we will not give you a full refund, as long as you have a receipt for payment is the main thing, however I accept that it may be common practice in America. I would hate it as I often return my clothes to Harvey Nicholls but never in their plastic bag as often I will have thrown it out.

Only the original poster will know how well he packaged the speakers.

I would have thought that BSW could do the decent thing and take photos of the damage surely not to much to ask of them

They are a company, not UNICEF

"Maybe UNICEF will get into this business and start treating it like a charity, until then, we're the ones you see"

[chusteveb]

My 2 cents for what it's worth.

If I was returning something for whatever reason and they (BSW) gave authorization, I'd expect some kind of coorespondence via phone if the agreement was altered. But I'd also allow time for them to contact you especially durring holiday seasons. Also BSW should restate their expectations prior to giving return authorization imo.

Now if you knew that the contents weren't going to be returned in the original packaging you should have given a heads up to BSW and see if they change their minds on the return auth. I would have anyways but maybe you didn't know you didn't have the original packaging at the time.

Now I too see the issue of them telling you of the damage done durring the shipping process resulting in a loss of money back to you. I don't think that BSW is the one to make the call that the damage was due to incorrect packaging methods. I think the shipping company is the one who should say that if they are the ones to be paying for it. BSW should help you with providing you with the proof of damage in order for you to make that claim just as they would have a customer help them out in a reverse situation.

On a side note, I'm not sure how the speakers would be damaged durring shipping and not be the shippers fault since they were packaged back up in a box made for a speaker of the same size! I'm pretty sure that Pionner packs their products as good as the next guy.

[Essam Khafagi]

NextGen, I asked for a proof of damage and they didn't respond.

Chusteveb, I have sent them an email before shipping the speakers back and I clearly mentioned that I do not have the original boxes and I will ship them in another foamed speaker boxes. They did not comment!

I know it is a holiday season (when does it end anyway?) and all I can do is just wait for their response.

Essam

[statdoc]

EK, I think you suffer to some extent of not knowing US customs, even though you seem to be able to converse in English well Plus, you make certain assumptions based on your personal or peer group attitude toward the case, and seemingly discount whatever BSW told you.

We have tried to educate you on the issues from the US perspective, but with limited success. If I was BSW, I might not know how to reply to some of your more aggressive rants.

My suggestion: Take the partial refund they are offering, and say thank you. Or, you can continue to give the impression that you feel you are always right, and blameless. That won't gain you too many allies here, will it?

[NextGen]

I know it is a holiday season (when does it end anyway?) and all I can do is just wait for their response.

The holiday season is really just Thanksgiving day, Christmas day and New Years day. However many people take vacation this time of year, usually the week between Christmas and New Years day. Most companies however are open for business during this time period. Especially companies like BSW because a lot of their customers are on vacation and tend to use the time to buy and install stuff.

If you are serious about your refund then you need to get on the phone and stop waiting for them to email you. I'll bet that you can get this resolve with them in 10 minutes PROVIDED that the speakers were not damaged beyond the super glue you provided (which you said did no damage at all).

Make that call!