Well, I'm about to add a sad story of my own. My X is currently at the stealer for an Inspection II (60,000 miles). I'll swallow the brake pad replacements, since these are consumable items which are not covered under Warranty Direct's "Major Care". But the stealer found cracked thrust rod bushings, which is part of the suspension system. "No problem", I thought to myself. I'm covered under Warranty Direct and these components are listed as part of the covered items.

Well guess what?? Warranty Direct gave me a big, fat middle finger on the cracked thrust rod bushings! I spoke to both a customer rep, and then to his manager. Their line is that unless it is a "COMPLETE FAILURE" of the thrust rod bushings, they will not cover it . And "cracks" don't qualify as a failure. It has to be a full separation! So: 3 months ago I shelled out $3200 for Warranty Direct's coverage through 100,000 miles, and this is the service I get from them. They will not cover the $410 that it will cost to replace the bushings. I tried to reason with them, but they stood their ground.

Pretty sad. Especially since they were heartily recommended by some of the Forum members on here. Another expensive lesson learned. Scam artists, pure and simple.