Just picked up an 09' X5 at New Country BMW. The sales staff are professional and knowledgeable, and the service department is satisfactory.

After reviewing my lease agreement, I was convinced that a portion of the BMW rebate was snatched up by New Country at the 11th hour and voiced my objection in a prior post. I am all too happy to admit that I completely jumped the gun in coming to that erroneous conclusion. I'm happy because it means that my dealer New Country BMW in Hartford, CT really did treat me with the honesty and professionalism was all deserve when we get into a new BMW.

I sat down with the dealer and reviewed my paperwork. What I thought was an increase in the agreed upon sales price was simply the correct price, plus the wheel and tire insurance I opted for. Since I had paid for the wheels and tire insurance with a debit card after signing the lease agreement, I presumed it was a separate transaction all together and it wasn't. Completely my misunderstanding.

In retrospect, there isn't one thing that New Country could have done any better to improve my buying experience. I have, and will continue to, recommend them without reservation.

David R. Peck