Originally Posted by X5 Meister

Not sure if we are all on the same page here and talking about the same thing. Whether or not the touch has a setting, I simply do not know as I don't have one. I've heard people with the iphone discuss setting changes for video, maybe audio is the same, again I don't know.

The fact that you mention having the volume turned up makes me think you're talking about something else too, since the dock connector is a line level output and is independent of the volume setting on the device itself.

I assumed he got the right cable, if not, then yeah he should call EAS and at the very least call up an Apple store for some advice.

Lastly, since I just remembered, make sure to put your radio into AUX mode as it does not do it by itself.