08-11-2009, 11:43 AM
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Member
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Join Date: Aug 2009
Location: New York
Posts: 3
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Message from Helen, Adorama Camera Customer Service Ambassador
Quote:
Originally Posted by gresch
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Actually, refurbs can be a very good buy!
A refurb may be an ex-store demo, possibly used in field tests or sales displays, or it may have been ordered in error and returned to the retailer (who can't then sell it as 'new' so it has to be sent back to the manufacturer for refurbishment). A refurb can also have simply been pulled from the production line if something appears faulty, or if it hasn't passed the final inspection.
Most of the time it is a very minor issue that needs correcting, nevertheless, once it is pulled from the normal flow of production, it gets flagged as a refurbished model, so you may get a unit straight from the factory that has never been used.
A refurbished item will have been checked over by the manufacturer by hand, inspected very thoroughly, diagnosed, and calibrated by experienced technicians, and could therefore turn out to be more dependable than a new item - which will only have been checked by a process of systematic quality control protocol (ie by random sampling as it comes off the conveyor belt).
In the past Adorama warranted Canon refurbished for 90 days; since 1st May, all Canon refurbished products from Adorama come with a 1 year return-to-Adorama warranty; 14 days from date of receipt for a full refund, and the balance for repair or replacement.
I hope this helps, but do let me know if you need anything else.
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Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador
[email protected]
www.adorama.com
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