Quote:
Originally Posted by BMWLOVER
I had a problem with my SA as well every single time I would go in to the dealership or if I called him by phone. The worst was when I asked him why my x5 had been driven so much while it was at the dealer and he wouldn't give me a straight answer then hung up. After that I went in talked to the head SA and talked to BMW Canada and soon after he got fired and I got a new SA who treats me with a lot more respect then he did.
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Hey at least you just got treated rudely. The last time I went to BMW, I was quoted $165 PLUS LABOR for a coil pack, spark plug boot, and spark plug. Those 3 parts total to $120 retail (from the dealer's parts department). I called the SA back, armed with this info, and asked her why they were charging me 30% over retail. I was met with a series of "Uhhhhhhhh"s and she finally said, "Well the mechanic told me those prices." I told her I'd be there to pick up my car at the end of the day. I couldn't believe she said that.